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Mgm Front Desk Jobs (NOW HIRING)

Benchmark

Front Desk Agent

Cleveland, OH

$15/hr

... MGM Casino, ThistleDown Racino and numerous museams including the Rock & Roll Hall of Fame, as well ... While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest ...

Benchmark

Front Desk Agent PM 3-11:30

Cleveland, OH · On-site

$15/hr

... MGM Casino, ThistleDown Racino and numerous museams including the Rock & Roll Hall of Fame, as well ... While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest ...

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How much do mgm front desk jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for mgm front desk in the United States is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is an MGM Front Desk agent?

MGM Front Desk agents are hospitality professionals who work at the front desk of MGM Resorts properties. They are responsible for checking guests in and out, answering questions about the hotel and its amenities, handling reservations, and addressing guest concerns. These agents play a crucial role in creating a positive first impression and ensuring a smooth and enjoyable experience for guests during their stay.

What skills and qualifications are needed to be an MGM Front Desk agent?

To thrive as an MGM Front Desk Agent, you need strong customer service abilities, attention to detail, and a high school diploma or equivalent. Familiarity with property management systems (such as Opera) and proficiency in reservation, check-in, and payment processing tools are typically required. Excellent communication, problem-solving skills, and a professional demeanor help agents build rapport with guests and resolve issues efficiently. These skills ensure seamless guest experiences, efficient operations, and uphold the hotel's reputation for quality service.

What are common challenges faced by MGM Front Desk agents and how can they be managed?

MGM Front Desk agents often handle high guest volumes, especially during peak check-in and check-out times, which can be challenging. Managing multiple requests at once while maintaining a positive attitude and ensuring guest satisfaction requires strong multitasking and communication skills. It’s helpful to stay organized, familiarize yourself with property amenities, and leverage support from teammates. Building a strong rapport with housekeeping and concierge teams also helps resolve guest issues efficiently.

What is the difference between Mgm Front Desk vs Hotel Receptionist?

AspectMgm Front DeskHotel Receptionist
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentLuxury hotel, casino resortHotels, resorts, hospitality venues
Employer & IndustryMgm Resorts, hospitality industry

Both roles involve guest check-in/out, reservations, and customer service. The Mgm Front Desk typically refers to staff at Mgm Resorts' properties, often in luxury settings like casinos and resorts, while a Hotel Receptionist works across various hotel brands. The core responsibilities and required skills are similar, but the Mgm Front Desk role is specific to Mgm's brand and environment.

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Mgm Front Desk jobs near you
Infographic showing various Mgm Front Desk job openings in the United States as of August 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,997 per year, or $19.2 per hour.

Front Desk Representative - MGM Springfield

Springfield, MA • On-site

MGM Resorts International
Hospitality Services • 10K+ employees

7.3

Company rating: 7.3 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

8th of 52 rated entertainment

People enjoy working here

Good employer

Recommended by students

Learn more about MGM Resorts Internationalexternal

$18.95/hr

Other

Dental, Vision, Life, Retirement

Re-posted 3 days ago

Job description

Springfield, Massachusetts
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Front Desk Representative at MGM Springfield, you'll bring your proven guest service experience to the forefront-confidently managing arrivals, departures, and complex guest needs in a high-volume resort environment. You'll own the guest journey end to end, using your expertise to resolve challenges, anticipate needs, and create elevated, memorable stays.
THE STARTING RATE: $18.95 per hour
THE DAY-TO-DAY:

  • Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
  • Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
  • Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting MGM Rewards enrollment and benefits to our guests
  • Partner with Housekeeping and other related departments to meet guest expectations and special requests
  • Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
  • Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
THE IDEAL CANDIDATE:
  • Able to effectively communicate in English, in both written and verbal forms
  • 1+ Years of Prior Relevant Face to face guest service experience is preferred
  • Able and willing to work a Full-Time schedule: Tuesday and Wednesday, 11AM - 7:45PM AND Thursday - Saturday, 3PM - 11:45PM and to include holidays
  • Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
  • Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
  • Maintain a professional, neat and well-groomed appearance adhering to company standards
  • Has a high school diploma, GED or equivalent
  • Experience in a similar resort setting is preferred
THE PERKS & BENEFITS:
  • Company uniform issued with free dry cleaning offered onsite
  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
  • Free meals in our employee dining room
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14042
Pay Rate
The rate for this role is:
$18.95
This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.
The estimated annual commission this role could reasonably be anticipated to receive is: $0 - $200.
Pay will not be below any applicable minimum wage.
Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.
Are you ready to JOIN THE SHOW? Apply today!
MGM Resorts logo

About MGM Resorts

Sourced by ZipRecruiter

MGM Resorts International (NYSE: MGM) is an S&P 500® global gaming and entertainment company with national and international locations featuring best-in-class hotels and casinos, state-of-the-art meetings and conference spaces, incredible live and theatrical entertainment experiences, and an extensive array of restaurant, nightlife and retail offerings. MGM Resorts creates immersive, iconic experiences through its suite of Las Vegas-inspired brands. The MGM Resorts portfolio encompasses 31 unique hotel and gaming destinations globally, including some of the most recognizable resort brands in the industry. The Company's 50/50 venture, BetMGM, LLC, offers U.S. sports betting and online gaming through market-leading brands, including BetMGM and partypoker, and the Company's subsidiary, LeoVegas AB, offers sports betting and online gaming through market-leading brands in several jurisdictions throughout Europe. The Company is currently pursuing targeted expansion in Asia through the integrated resort opportunity in Japan. Through its “Focused on What Matters: Embracing Humanity and Protecting the Planet” philosophy, MGM Resorts commits to creating a more sustainable future, while striving to make a bigger difference in the lives of its employees, guests, and in the communities where it operates. The global employees of MGM Resorts are proud of their company for being recognized as one of FORTUNE® Magazine's World's Most Admired Companies®

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Paradise, NV, US

Year founded

1962

View All MGM Resorts Jobs

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