ZipRecruiter

Log In

1

Mgm Front Desk Jobs (NOW HIRING)

Benchmark

Front Desk Agent

Cleveland, OH

$15/hr

... MGM Casino, ThistleDown Racino and numerous museams including the Rock & Roll Hall of Fame, as well ... While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest ...

next page

Showing results 1-20

All JobsMgm Front Desk Jobs

Mgm Front Desk information

See salary details

$10

$19

$29

How much do mgm front desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for mgm front desk in the United States is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are common challenges faced by MGM Front Desk agents and how can they be managed?

MGM Front Desk agents often handle high guest volumes, especially during peak check-in and check-out times, which can be challenging. Managing multiple requests at once while maintaining a positive attitude and ensuring guest satisfaction requires strong multitasking and communication skills. It’s helpful to stay organized, familiarize yourself with property amenities, and leverage support from teammates. Building a strong rapport with housekeeping and concierge teams also helps resolve guest issues efficiently.

What is an MGM Front Desk agent?

MGM Front Desk agents are hospitality professionals who work at the front desk of MGM Resorts properties. They are responsible for checking guests in and out, answering questions about the hotel and its amenities, handling reservations, and addressing guest concerns. These agents play a crucial role in creating a positive first impression and ensuring a smooth and enjoyable experience for guests during their stay.

What is the difference between Mgm Front Desk vs Hotel Receptionist?

AspectMgm Front DeskHotel Receptionist
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentLuxury hotel, casino resortHotels, resorts, hospitality venues
Employer & IndustryMgm Resorts, hospitality industry

Both roles involve guest check-in/out, reservations, and customer service. The Mgm Front Desk typically refers to staff at Mgm Resorts' properties, often in luxury settings like casinos and resorts, while a Hotel Receptionist works across various hotel brands. The core responsibilities and required skills are similar, but the Mgm Front Desk role is specific to Mgm's brand and environment.

What skills and qualifications are needed to be an MGM Front Desk agent?

To thrive as an MGM Front Desk Agent, you need strong customer service abilities, attention to detail, and a high school diploma or equivalent. Familiarity with property management systems (such as Opera) and proficiency in reservation, check-in, and payment processing tools are typically required. Excellent communication, problem-solving skills, and a professional demeanor help agents build rapport with guests and resolve issues efficiently. These skills ensure seamless guest experiences, efficient operations, and uphold the hotel's reputation for quality service.
More about Mgm Front Desk jobs
What cities are hiring for Mgm Front Desk jobs? Cities with the most Mgm Front Desk job openings:
What job categories do people searching Mgm Front Desk jobs look for? The top searched job categories for Mgm Front Desk jobs are:
Mgm Front Desk jobs near you
Infographic showing various Mgm Front Desk job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, 26% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,997 per year, or $19.2 per hour.

Front Desk Clerk - MGM Grand

MGM Resorts International

Las Vegas, NV • On-site

$13.50 - $16.50/hr

Other

Posted yesterday

New

MGM Resorts rating

7.2

Company rating: 7.2 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

11th of 51 rated entertainment

Job description

Front Desk Clerk

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

As a Front Desk Clerk, you are an essential part of creating memorable guest experiences. By creating a welcoming environment, managing the check-in and check-out process, processing guest payments and account transactions, and assisting with questions or special requests throughout each stay, you'll help ensure smooth front desk operations. Your friendly service and attention to detail help every guest feel welcomed and valued from arrival to departure. The starting rate: $19

The day-to-day:

  • Welcome guests to the property and the MGM Resorts by providing memorable service and anticipating guest needs
  • Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges
  • Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
  • Enhance guest experience by offering upgraded accommodations where available in accordance with authorized programs and processes
  • Partner with Housekeeping and other related departments to meet guest expectations and special requests
  • Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions
  • Control and issue keys while promoting security, privacy, and confidentiality of all guests
  • Assist Guest Services Representatives as needed
  • Balance room inventory in advance and identify and resolve any over-commitments by room types
  • Review out of order rooms for accurate return dates; report any room maintenance problems to management, housekeeping and/or engineering
  • Run all daily reports that are required to complete necessary job duties such as group arrivals and departures, housekeeping briefs, and trace reports

The ideal candidate:

  • Must be at least 18 years of age
  • Has prior experience working in a hotel or resort setting in a similar front desk or guest service role
  • Is proficient in Microsoft Office and able to quickly learn and adapt to various hotel software systems

The perks & benefits:

  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
  • Free meals in our employee dining room
  • Free parking on and off-shift
  • Health & Income Protection benefits (for eligible employees)
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What MGM Resorts employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

MGM Resorts logo

About MGM Resorts

Sourced by ZipRecruiter

MGM Resorts International (NYSE: MGM) is an S&P 500® global gaming and entertainment company with national and international locations featuring best-in-class hotels and casinos, state-of-the-art meetings and conference spaces, incredible live and theatrical entertainment experiences, and an extensive array of restaurant, nightlife and retail offerings. MGM Resorts creates immersive, iconic experiences through its suite of Las Vegas-inspired brands. The MGM Resorts portfolio encompasses 31 unique hotel and gaming destinations globally, including some of the most recognizable resort brands in the industry. The Company's 50/50 venture, BetMGM, LLC, offers U.S. sports betting and online gaming through market-leading brands, including BetMGM and partypoker, and the Company's subsidiary, LeoVegas AB, offers sports betting and online gaming through market-leading brands in several jurisdictions throughout Europe. The Company is currently pursuing targeted expansion in Asia through the integrated resort opportunity in Japan. Through its “Focused on What Matters: Embracing Humanity and Protecting the Planet” philosophy, MGM Resorts commits to creating a more sustainable future, while striving to make a bigger difference in the lives of its employees, guests, and in the communities where it operates. The global employees of MGM Resorts are proud of their company for being recognized as one of FORTUNE® Magazine's World's Most Admired Companies®

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Paradise, NV, US

Year founded

1962

View All MGM Resorts Jobs

Apply