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Messaging Support Specialist Jobs (NOW HIRING)

Cooley

Legal Support Specialist (Litigation)

Palo Alto, CA · On-site

$112K - $137K/yr

Legal Support Specialist (Litigation) Cooley is seeking a Legal Support Specialist to join the ... Coordinate with the service center to prepare and arrange messenger service, large-scale mailings ...

Hope's Global Getaways

Client Support Specialist

Muscatine, IA · On-site

$17 - $22.75/hr

About the job Client Support Specialist About the Role We are expanding our remote team and looking ... Comfortable communicating through email, phone, messaging, and virtual platforms * Willingness to ...

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How much do messaging support specialist jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for messaging support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What is a messaging support specialist?

A Messaging Support Specialist is a professional responsible for assisting customers or clients through messaging platforms such as live chat, email, or in-app messaging. They handle inquiries, troubleshoot technical issues, and provide product or service information in a timely and effective manner. These specialists are skilled in written communication, problem-solving, and often work as part of a customer support team to ensure a positive experience for users. Their goal is to resolve issues efficiently while maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a messaging support specialist?

To thrive as a Messaging Support Specialist, you need strong written communication skills, problem-solving abilities, and a background in customer service or technical support. Familiarity with popular messaging platforms, CRM systems, and ticketing tools such as Zendesk or Salesforce is often required. Outstanding attention to detail, patience, and the ability to multitask make someone stand out in this role. These skills ensure efficient, accurate, and empathetic support that enhances customer satisfaction and maintains brand reputation.

What are some common challenges faced by messaging support specialists and how can they be overcome?

Messaging Support Specialists often encounter challenges such as managing high volumes of simultaneous chats, accurately diagnosing issues without voice communication, and maintaining a consistent, friendly tone through text. To overcome these, it's important to develop strong multitasking skills, become familiar with internal knowledge bases, and leverage canned responses when appropriate. Regular training and open communication with team members can also help specialists stay updated on new products and support protocols, ensuring efficient collaboration and problem-solving.

What cities are hiring for Messaging Support Specialist jobs?

Cities with the most Messaging Support Specialist job openings:

What states have the most Messaging Support Specialist jobs?

States with the most job openings for Messaging Support Specialist jobs include:

What are popular job titles related to Messaging Support Specialist jobs?

For Messaging Support Specialist jobs, the most frequently searched job titles are:

Customer Support Specialist

San Diego, CA • On-site

Art of Problem Solving
E-Learning • 201 - 500 employees
Learn more about Art of Problem Solvingexternal

$19 - $25.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

As a Customer Support Specialist for AoPS Textbooks and Online Services (Online, BA, and VC), you will help provide an exceptional customer experience for students and parents across our online product offerings. Please note weekend work schedule: Thursday - Monday (weekends required, mid-week days off).

The Customer Support Specialist will:

  • Respond promptly and accurately to “Tier 1” (General) customer inquiries through multiple channels including email, our online message boards, and phone.
  • Process “Tier 1” (General) operational tasks, such as order/enrollment changes, homework extensions, and registration forms.
  • Escalate “Tier 2” (Advanced/Technical), “Tier 3” (Supervisor), Academic Success, and other applicable inquiries to the appropriate person/inbox.
  • Develop and maintain a thorough understanding of all AoPS products (Online, BA, and VC).
  • Assist in moderating communication platforms such as class message boards, the AoPS Community, and AoPS Wiki to maintain a safe and productive environment for AoPS users.
  • Acknowledge and escalate customer complaints and feedback to appropriate teams/parties, as needed.
  • Communicate needed updates to public knowledge base or internal policies/procedures to Knowledge Management.
  • Interact with multiple departments within the company when needed to resolve a customer request, such as the Operations, School Staff, Curriculum, Warehouse, and Finance teams.

The ideal candidate has:

  • Strong written and verbal communication skills
  • Strong interpersonal skills
  • Customer service experience
  • Motivated problem solver
  • Ability to organize and prioritize a varied workload
  • Ability to use multiple online platforms / computer applications in tandem
  • Background in the education field with experience in mathematics, science, and/or programming a plus, but not required
  • Must be able to work weekends

Why Join AoPS:

This is a hybrid full-time position based at our headquarters in San Diego, CA. The hiring range for this position is $57k - $67k. Here are some things you can look forward to:

  • Impact: The opportunity to provide high-quality support for students and families as they train to become the great problem solvers of the next generation.
  • Flexibility: Casual work environment with a hybrid work week
  • Benefits: Multiple options for Medical, Dental and Vision plans  
  • Future Planning: 401K with company match
  • Quality of Life: PTO Plan and supportive leadership that gives you the work-life balance you deserve
  • Ease of Transition: Relocation bonus (if currently located outside of San Diego)

Background Check: 

Please note that employment is contingent on the successful completion of a background check.

Work Authorization:

Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B. 

About AoPS:

Art of Problem Solving (AoPS) is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, we have trained hundreds of thousands of the country’s top students, including nearly all the members of the US International Math Olympiad team, through our online school, in-person academies, textbooks, and online learning systems. While our primary focus has been math for most of our history, through the years we have expanded our unique problem solving curriculum into more subjects, such as language arts, science, and computer science.

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