Join Mercuryo Hi! We're Mercuryo, and we're on a mission to redefine finance by blending the best of traditional banking with the power of decentralized finance (DeFi). We believe everyone deserves ...
New
Join Mercuryo Hi! We're Mercuryo, and we're on a mission to redefine finance by blending the best of traditional banking with the power of decentralized finance (DeFi). We believe everyone deserves ...
New
$150 - $200/hr
Hi! We're Mercuryo, and we're on a mission to redefine finance by blending the best of traditional banking with the power of decentralized finance (DeFi). We believe everyone deserves seamless access ...
$150 - $200/hr
Hi! We're Mercuryo, and we're on a mission to redefine finance by blending the best of traditional banking with the power of decentralized finance (DeFi). We believe everyone deserves seamless access ...
Mercuryo information
What is Mercuryo?
Mercuryo is a global payments infrastructure platform that specializes in providing cryptocurrency payment solutions for businesses and individuals. The company offers services such as crypto wallets, fiat-to-crypto onramps and offramps, and cross-border payments. Mercuryo partners with fintechs, banks, and online platforms to enable seamless and secure crypto transactions. Their services help businesses integrate crypto payments and provide customers with easy ways to buy, sell, and transfer digital assets.
What are the key skills and qualifications needed to thrive as a professional at Mercuryo?
To thrive at Mercuryo, you generally need a strong background in finance, digital payments, or blockchain, supported by a relevant degree or experience in fintech. Familiarity with payment processing systems, compliance tools, and platforms like CRM or analytics software is often required. Strong problem-solving abilities, adaptability, and effective communication are essential soft skills to excel in a fast-evolving environment. These skills ensure accurate financial operations, regulatory compliance, and effective teamwork in the dynamic fintech sector.
What are some unique challenges faced by professionals working at Mercuryo?
Professionals at Mercuryo often navigate the fast-paced and highly regulated fintech landscape, where staying compliant with international financial regulations and adapting quickly to evolving technologies are key challenges. Team members frequently collaborate across departments such as compliance, product development, and customer support to deliver secure, innovative payment solutions. Balancing the demand for rapid feature releases with the need for robust security and regulatory compliance requires strong communication and problem-solving skills. This dynamic environment offers opportunities for continuous learning and professional growth, especially for those who thrive in agile, cross-functional teams.
What is the difference between Mercuryo vs Cryptocurrency Payment Specialist?
| Aspect | Mercuryo | Cryptocurrency Payment Specialist |
|---|---|---|
| Credentials | Knowledge of blockchain, fintech regulations, and payment systems | Similar credentials, often including blockchain certifications and payment processing experience |
| Work Environment | Fintech companies, payment platforms, cryptocurrency exchanges | Cryptocurrency companies, payment service providers, fintech firms |
| Industry Usage | Used in digital payments, crypto transactions, and financial services | Focused on managing crypto payment solutions and client support |
The main difference is that Mercuryo is a company providing crypto payment solutions, while a Cryptocurrency Payment Specialist is a role focused on managing and supporting crypto payment processes within such companies. Both require knowledge of blockchain and payment systems, but Mercuryo refers to the organization, and the specialist is a job position within the industry.
How does Mercuryo work?
Mercuryo is a cryptocurrency payment platform that enables users to buy, sell, and transfer digital assets using a user-friendly interface. It offers services such as crypto wallets, card issuance, and integration with various payment methods, often requiring identity verification and compliance with financial regulations.
What cities are hiring for Mercuryo jobs?
Cities with the most Mercuryo job openings:
What states have the most Mercuryo jobs?
States with the most job openings for Mercuryo jobs include:
What job categories do people searching Mercuryo jobs look for?
The top searched job categories for Mercuryo jobs are:
Other
Medical, PTO
Posted 3 days ago
New
Job description
Join Mercuryo
Hi! We're Mercuryo, and we're on a mission to redefine finance by blending the best of traditional banking with the power of decentralized finance (DeFi). We believe everyone deserves seamless access to Web3 and traditional financial services, so we're building the platform that makes it real: one that simplifies crypto and integrates it into the broader financial ecosystem.
Since launching in 2018, we've grown into a recognized force in the industry, named one of Europe's Fastest-Growing Startups 2025 by Sifted and awarded Best Crypto On-Ramp & Payments Solution 2025 by Cryptonomist. We've partnered with leading brands including Visa, Mastercard, MetaMask, Trust Wallet, Ledger, and Jupiter, powering over 200 products and collaborating directly with major ecosystems like Solana, Consensys, and BNB Chain.
Why Mercuryo?Industry Impact Join us in helping world-class Web3 projects onboard millions of new users into the next generation of finance.
Innovative Environment Collaborate with more than 300 talented professionals from diverse backgrounds — including banking, SaaS, and Web3 — all united in delivering outstanding user experiences.
AI-First Culture We actively integrate AI across the company, from operations and analytics to marketing and product workflows. It helps teams move faster, improve productivity, and focus on high-impact work - while maintaining human oversight and accountability at every step. We see AI as a core part of how our teams innovate, collaborate, and scale.
Growth and Learning Our expanding network of 200+ B2B partnerships and a user base of over 7 million means there's always room to grow your skills, tackle new challenges, and push boundaries.
Flexible Culture We're remote-first, celebrating diversity across 30 countries. At Mercuryo, you'll be empowered to take ownership of your work, spark creativity, and shape how we move forward together.
Our Customer Operations team is the voice of our customers, acting as their first point of contact for any query or issue. We pride ourselves on being proactive and friendly, treating every interaction with genuine care. As a growing startup, our team and processes are evolving, and you'll have a direct hand in shaping our team's culture, policies, and future.
Our team operates 24/7. As such, this role is a permanent night shift position on a fixed shift pattern:
- Monday, Tuesday, Wednesday, Thursday: 9:45 PM to 8:15 AM
- Friday, Saturday, Sunday: off
Each shift includes a 30-minute break.
Your Role:
- Deliver exceptional customer support through live chat, email, and social media in English
- Take full ownership of customer issues, proactively providing solutions that genuinely help and benefit our customers
- Monitor for and report technical incidents to our engineering team
- Maintain and continually improve our high service standards
- Manage customer complaints and escalate issues when necessary
- Help improve our service and products by capturing and acting on customer feedback
- Utilize Jira to describe and assign tasks to the technical team
- Collaborate effectively within our talented and dynamic team
What We're Looking For:
- A strong communicator with excellent written and spoken English.
- Comfortable navigating support platforms like Zendesk and learning new systems quickly.
- Customer-centric mindset with the ability to manage multiple inquiries efficiently.
- Prior experience in merchant support or related operations is a plus.
- Previous experience in a FinTech startup is a bonus.
What We Offer:
- Competitive market rate salary and performance-based incentives.
- 22 days annual leave with an additional 6 company days, plus bank holidays.
- Comprehensive health insurance plans.
- Extensive benefits program.
- Flexible work schedule and remote work options.
- Modern offices and co-working spaces across 6 countries.
- Working equipment.
- Professional development and training opportunities.
- Opportunity to shape the initiatives you're working on.
- Diverse and friendly team.
- We are open-minded to new ideas.
Join Us
If you're driven to be a part of the web3 forefront and are keen to leave your mark on this rapidly evolving field, Mercuryo is an excellent choice. Discover our open positions and see how you can contribute to shaping the future!
Mercuryo is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing employees with a work environment that is progressive and open-minded. Our employment philosophy is to hire the best people and empower them to do the best work of their lives. Employment decisions are based on business needs and individual merit, without regard to race, color, religion, ethnicity, sexual orientation, nationality, marital status, gender, age, disability, veteran status, or any other characteristic protected by law. Mercuryo is also committed to providing reasonable accommodation during the application process for qualified individuals with disabilities. If you require assistance to complete your application, please contact our Talent Team.