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Merchant Success Manager Jobs in Virginia (NOW HIRING)

Dollartree

Category Merchant - Pets

Chesapeake, VA · On-site

... manage, ensuring that the assortment aligns with targets. * Responsible for identifying, developing and procuring products to drive the success and performance of their assigned banners/channels ...

New

Dollar Tree

Category Merchant - Seasonal

Chesapeake, VA · On-site

Category Strategy & Product Management * Consult on the definition of the Category Strategy for ... Responsible for identifying, developing and procuring products to drive the success and performance ...

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Merchant Success Manager information

See Virginia salary details

$32.2K

$82.4K

$138.8K

How much do merchant success manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for merchant success manager in Virginia is $82,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

What is a merchant success manager?

A Merchant Success Manager is a professional who works closely with businesses that sell products or services through a particular platform or service provider. Their main responsibility is to ensure merchants are satisfied, supported, and able to maximize the value of the platform. They assist with onboarding, provide ongoing training, resolve issues, and help merchants optimize their sales and operations. By building strong relationships, Merchant Success Managers help drive retention, growth, and overall merchant satisfaction.

What are the key skills and qualifications needed to thrive as a merchant success manager?

To thrive as a Merchant Success Manager, you need a solid grounding in e-commerce operations, account management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, e-commerce systems like Shopify or Magento, and data analysis tools such as Excel or Tableau is typically required. Exceptional communication, problem-solving, and relationship-building abilities help you stand out in this role. These skills enable Merchant Success Managers to optimize merchant performance, drive growth, and ensure long-term client satisfaction.

How does a merchant success manager typically collaborate with other teams to support client growth?

As a Merchant Success Manager, you’ll regularly work cross-functionally with teams such as Sales, Product, and Customer Support to ensure merchants receive comprehensive service. You often act as the bridge between merchants and internal stakeholders, communicating merchant feedback to products and troubleshooting with support. This collaboration helps proactively address merchant needs, identify upsell opportunities, and drive continuous improvement in the merchant experience.

What are popular job titles related to Merchant Success Manager jobs in Virginia?

For Merchant Success Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Merchant Success Manager jobs in Virginia look for?

The top searched job categories for Merchant Success Manager jobs in Virginia are:

What cities in Virginia are hiring for Merchant Success Manager jobs?

Cities in Virginia with the most Merchant Success Manager job openings:

Merchant Success Manager jobs near you
Infographic showing various Merchant Success Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $82,352 per year, or $39.6 per hour.

Category Merchant - Pets

Dollartree

Chesapeake, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Dollar Tree rating

4.5

Company rating: 4.5 out of 10

Based on 2,537 frontline employees who took The Breakroom Quiz

37th of 39 rated national retailers

Job description

Category Merchant - PetsYour merchandise planning, assortment planning, and category management experience along with your market and trend analysis experience make you a great fit for our DT Category Merchant position. Join our dynamic team today and find a rewarding career with a company that values you and all you bring to the table.About Your Role:As a DT Category Merchant at Dollar Tree's corporate office, you'll develop the assortment, execute the merchandising strategy, and implement merchandising plans for Dollar Tree stores. Your day-to-day job duties include, but are not limited to, the following:Category Strategy & Product Management
  • Consult on the definition of the Category Strategy for their respective Category and ensuring that this strategy aligns with the corporate strategy and meets targeted financial objectives.
  • Responsible for the assortment definition and product selection for the banners, channels, countries and departments they manage, ensuring that the assortment aligns with targets.
  • Responsible for identifying, developing and procuring products to drive the success and performance of their assigned banners/channels/countries/departments (i.e. their "assigned responsibilities").
  • Responsible for collaborating with the Global Sourcing organization to identify new sources of supply, prepare for buying trips, select vendors, and negotiate costs for their assigned responsibilities.
  • Consulted on all financial and assortment planning activities for their assigned responsibilities. Ensure plans align with the Category Strategy and business objectives, and that buys align with assortment targets.
  • Responsible for signing off on all plan-o-guides, display guides, flow guides, and planners for their assigned responsibilities prior to communication to stores.
  • Responsible for collaborating with the Global Sourcing organization to manage and direct relationships and performance of those vendors that support their assigned responsibilities.
  • Responsible for the selection of all products from their assigned responsibilities that are included in a promotional program. Responsible for ensuring the products are appropriately represented in a promotion.
Business Performance & Team Leadership
  • Responsible for conducting Weekly Business Reviews of their assigned responsibilities. Consulted on the Monthly P&L Performance Reviews of their assigned responsibilities.
  • Consulted on activities related to leading, mentoring and providing guidance to the Category Team as well as training and developing the Merchandising organization.
  • Responsible for identifying potential Merchandising business and systems improvement initiatives.
Start Rate = $125,000-$160,000K based on experience plus 25% bonus and equity.The company offers Health, Dental, & Vision, a flexible spending account, life and disability insurance benefits, a 401k plan, PTO, paid holidays annually, and an employee stock purchase plan.Full time500 Volvo Parkway,Chesapeake,Virginia 23320BuyingDollar Tree

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About Dollar Tree

Sourced by ZipRecruiter

With Dollar Tree and Family Dollar, we put value front and center for our customers. We do this by providing our customers with quality merchandise, amazing values, convenience, and a fun shopping experience. Whether you’re looking for the thrill of the hunt at Dollar Tree or shopping for your favorite brands at Family Dollar, you’re sure to find savings on a great selection of merchandise in our stores.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Chesapeake, VA, US

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