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Merchant Service Representative Jobs (NOW HIRING)

Acosta

Customer Service Representative

Saint Louis, MO · On-site

$15 - $15.50/hr

Premium is looking for an Internal Customer Service Representative to join our St. Louis, Missouri ... Deliver step-by-step technical and merchandising support over the phone to ensure smooth operations.

Acosta

Customer Service Representative

Saint Louis, MO · On-site

$15.50 - $21.25/hr

Empower Field Teams and Represent Global Brands. Premium is looking for an Internal Customer ... Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail ...

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How much do merchant service representative jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for merchant service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What does a Merchant Service Representative do?

A Merchant Service Representative is responsible for assisting businesses with payment processing solutions, such as setting up credit card machines, handling account inquiries, and troubleshooting transaction issues. They act as the main point of contact between merchants and payment processing companies, ensuring that merchants' transactions run smoothly and that any problems are resolved promptly. Their role often includes providing technical support, onboarding new clients, and explaining payment system features to help merchants maximize their payment processing capabilities.

What is the difference between Merchant Service Representative vs Customer Service Representative?

AspectMerchant Service RepresentativeCustomer Service Representative
CredentialsTypically requires sales or banking experience, sometimes certifications in payment processingGenerally requires communication skills, customer service training
Work EnvironmentOffice setting, often in financial or payment processing companiesCall centers, retail, or office environments across various industries
Employer & IndustryFinancial services, payment processing companies, banksRetail, telecommunications, service industries

The main difference is that Merchant Service Representatives focus on selling and supporting payment processing solutions for merchants, while Customer Service Representatives handle general customer inquiries and support across various industries. Both roles require strong communication skills but differ in their specific industry knowledge and responsibilities.

What does a typical day look like for a Merchant Service Representative, and how do they collaborate with other departments?

A typical day for a Merchant Service Representative involves assisting business clients with payment processing solutions, troubleshooting transaction issues, and onboarding new merchants to the platform. They often collaborate closely with sales teams to support new client setups, as well as with technical support or risk management departments to resolve more complex account or security issues. Regular communication with merchants to answer questions and provide updates is common, making strong interpersonal and problem-solving skills essential for success in this role.

What are the key skills and qualifications needed to thrive as a Merchant Service Representative, and why are they important?

To thrive as a Merchant Service Representative, you need a solid understanding of payment processing systems, customer account management, and typically a background in finance or business. Familiarity with CRM software, point-of-sale (POS) systems, and industry-specific compliance standards like PCI DSS is highly valuable. Strong communication, problem-solving abilities, and attention to detail help build lasting client relationships and efficiently resolve issues. These skills ensure effective support for merchants, customer satisfaction, and smooth transaction operations in a competitive financial services environment.
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Merchant Service Representative jobs near you
Merchant Services Remote Outside Sales Rep's

Merchant Services Remote Outside Sales Rep's

Mainstream Merchant Services

Alpharetta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 24 days ago

Job description

Merchant Services Remote Outside Sales Rep's
  • Prior Merchant Services / Payments Industry Experience REQUIRED
  • Merchant Services Outside Sales
  • Prospect and develop lead sources and referral relationships
  • Consult with potential merchants on pricing, hardware, software, and training, as well as servicing accounts after the sale
  • Sell Mainstream's products and services to new prospective merchants
  • Sales, consulting or account management experience required
  • Successful outside sales experience is a plus Highly developed HUNTER mentality with the drive to identify and close on sales opportunities in a performance based environment
  • Working knowledge of Microsoft Office Suite applications, online demonstrations, teleconferencing, and contact management software are preferred
  • Bilingual Sales Agents highly desired

- Annual President's Club trip for top performers
- Work from a home office
- State-of-the-art sales dashboard to manage your portfolio
- Lifetime residuals on personal sales
- Fantastic Benefits & Compensation
- Unlimited uncapped earnings potential with a lucrative compensation structure including: upfront commissions on every account, monthly bonuses, monthly residual income and expense incentive payments
- We provide top notch educational resources, marketing tools and a robust portal to manage your portfolio and prospects
- W-2 employee relationship with eligibility to participate in Mainstream's benefits package which includes Major Medical, Dental, Vision, and 401K
OUR SALES CULTURE IS AWESOME!
"Outstanding corporate culture and a drive for success!" Please check out our Glassdoor reviews to learn first-hand about what our employees think about us. Our sales oriented culture was created by sales professionals for sales professionals. We'll help you succeed and flourish by teaching you how to provide Mainstream's customized processing solutions to maximize the way our valued customers run their business more effectively while increasing their revenues.
CAREER PATH
Advancement opportunities are available for top performers who possess the necessary skills to lead others with a relationship style of management and we prefer to promote from within. If you possess the required qualifications for this position and have a desire to excel with a company that delivers on its promises, MainStream Merchant Services may be the right fit for you! If this sounds like the perfect opportunity for you to leverage your outstanding skills and experience to succeed in a sales environment, DON'T WAIT please apply today!

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