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Membership Concierge Jobs (NOW HIRING)

Life Time, Inc.

Membership Concierge

Sugar Land, TX · On-site

$14 - $18/hr

Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build ...

Life Time, Inc.

Membership Concierge

Garland, TX · On-site

$13.75 - $17.75/hr

Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build ...

Life Time

Membership Concierge

Brookfield, WI · On-site

$14.75 - $19/hr

Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build ...

Life Time, Inc.

Membership Concierge II

Ocotillo, CA · On-site

$14.50 - $18.50/hr

The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives. Position Summary ...

Life Time, Inc.

Membership Concierge Leader

Brooklyn, NY · On-site

$104K/yr

Position Summary The Membership Concierge Leader delivers a best-in-class experience for all members and guests through leadership of the Membership Concierge Team. You will build and participate in ...

Life Time

Membership Concierge

Brea, CA

$16.50/hr

Position Summary The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who ...

Life Time

Membership Concierge

Middletown, NJ · On-site

$15.50/hr

Position Summary The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who ...

Life Time

Membership Concierge -II

Tempe, AZ

$14.75 - $19.25/hr

The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives. Position Summary ...

Life Time, Inc.

Membership Concierge

Roseville, CA · On-site

$16.50/hr

Position Summary The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who ...

Life Time, Inc.

Membership Concierge

Houston, TX · On-site

$14.75 - $19/hr

Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build ...

Life Time

Membership Concierge

Vestavia Hills, AL

$15.50 - $20/hr

Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build ...

Life Time

Position Summary The Membership Concierge Leader delivers a best-in-class experience for all members and guests through leadership of the Membership Concierge Team. You will build and participate in ...

Life Time, Inc.

Membership Concierge -II

Tempe, AZ · On-site

$15.25 - $19.50/hr

The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives. Position Summary ...

Life Time

Membership Concierge

Lake Zurich, IL · On-site

$15/hr

Position Summary The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who ...

Life Time, Inc.

Membership Concierge

Plainsboro, NJ · On-site

$17.75/hr

Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build ...

Life Time, Inc.

Membership Concierge

Houston, TX · On-site

$14.75 - $19/hr

Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build ...

Life Time, Inc.

Membership Concierge

Troy, MI · On-site

$14.75 - $19/hr

Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build ...

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Membership Concierge information

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$11

$18

$25

How much do membership concierge jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for membership concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a Membership Concierge do?

A Membership Concierge is responsible for providing personalized service and support to members of an organization, club, or facility. Their duties often include greeting members, assisting with account management, handling inquiries or concerns, and ensuring a positive overall experience. They may also coordinate special requests, provide information about amenities and services, and help facilitate member events or programs. The goal of a Membership Concierge is to enhance member satisfaction and retention by delivering high-quality, attentive service.

What is the difference between Membership Concierge vs Membership Coordinator?

AspectMembership ConciergeMembership Coordinator
Required CredentialsCustomer service experience, familiarity with membership servicesCustomer service, administrative skills, sometimes certifications in membership management
Work EnvironmentLuxury clubs, gyms, resorts, high-end organizationsMembership departments in clubs, associations, nonprofits, gyms
Employer & Industry UsageUsed in hospitality, fitness, and exclusive clubsCommon in membership-based organizations and clubs
Search & Comparison IntentPeople comparing roles focused on member experience and servicePeople looking for roles involving membership administration and coordination

The main difference is that a Membership Concierge primarily focuses on providing personalized service and enhancing member experience, often in luxury or high-end settings. A Membership Coordinator handles administrative tasks related to membership management, such as processing applications and maintaining records. Both roles require strong customer service skills, but the Concierge role emphasizes personalized service, while the Coordinator role emphasizes administrative duties.

What are some common challenges faced by a Membership Concierge, and how can they be addressed?

Membership Concierges often encounter challenges such as balancing personalized service with high-volume member requests and efficiently resolving complex issues on the spot. To address these, strong communication skills and a thorough understanding of membership benefits are essential. Proactive problem-solving, staying organized, and collaborating closely with other departments—such as sales, operations, and customer service—help ensure that each member receives timely and attentive support. Regular training and staying updated on program changes also contribute to delivering outstanding service and overcoming daily challenges.

What are the key skills and qualifications needed to thrive as a Membership Concierge, and why are they important?

To thrive as a Membership Concierge, you need strong customer service skills, attention to detail, and experience in hospitality or member relations, often supported by a high school diploma or equivalent. Familiarity with CRM systems, point-of-sale software, and membership management tools is typically required. Outstanding interpersonal communication, problem-solving abilities, and a proactive attitude help you excel in anticipating and fulfilling member needs. These competencies ensure positive member experiences, retention, and the smooth operation of membership services.
More about Membership Concierge jobs
What job categories do people searching Membership Concierge jobs look for? The top searched job categories for Membership Concierge jobs are:
Membership Concierge jobs near you
Infographic showing various Membership Concierge job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.
Membership Concierge

Membership Concierge

Life Time, Inc.

Sugar Land, TX • On-site

$14 - $18/hr

Part-time

Posted 19 days ago

Life Time rating

6.6

Company rating: 6.6 out of 10

Based on 379 frontline employees who took The Breakroom Quiz

22nd of 61 rated gym and leisure clubs

Job description

Position Summary
As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.
Job Duties/Responsibilities
  • Operates as first point of contact for members and guests entering resort
  • Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
  • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • Serves as a key point of contact for new membership sales and member retention interactions.
  • Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Minimum Required Qualifications
Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.
Education:
  • High School graduate or equivalent

Years of Experience:
  • Minimum of 1-2 years of experience in customer service or sales

Licenses / Certifications / Registrations:
  • Complete Retention Specialist Certification within 60 days of hire
  • Passion to serve others
  • Effective communication skills

Preferred Requirements
  • Bachelor's Degree in Hospitality

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

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