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Director Of Concierge Jobs (NOW HIRING)

PBS Facility Services

Director of Concierge

Brooklyn, NY · On-site

$85K - $90K/yr

The Director of Concierge will play a crucial role in training and retraining team members as necessary, fostering a cohesive team culture, and guaranteeing the attainment of daily and weekly ...

benchmark

$14.50 - $18.50/hr

Concierge Department: Administration Date Revised: 8/1/2024 Reports To ... Director Of Business Administration FLSA Status: Non-Exempt Job Code: 4015 Job Summary: Responsible ...

Phipps NY

Concierge

Manhattan, NY

$22.33/hr

Phipps Houses is one of the nation's oldest and largest not-for-profit developer/owners of ... Prior direct experience and proven track record in a similar role preferred Leadership/Personal ...

Phipps NY

Concierge

Manhattan, NY

$22.33/hr

Phipps Houses is one of the nation's oldest and largest not-for-profit developer/owners of ... Prior direct experience and proven track record in a similar role preferred Leadership/Personal ...

Stratton Amenities

Front Desk Concierge

Raleigh, NC

$15 - $16/hr

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end ... Participate in monthly regional director calls Position Requirements: * A passion for delivering ...

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How much do director of concierge jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for director of concierge in the United States is $21.92, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $28.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of concierge?

To thrive as a Director of Concierge, you need extensive experience in hospitality management, strong customer service expertise, and often a degree in hospitality or a related field. Familiarity with property management systems, concierge software, and knowledge of local attractions and vendors is vital. Exceptional interpersonal skills, leadership ability, and problem-solving capabilities help build lasting guest relationships and motivate staff. These competencies are crucial to delivering seamless, personalized guest experiences and maintaining high service standards within luxury hospitality settings.

How does a director of concierge typically collaborate with other hotel departments to enhance the guest experience?

A Director of Concierge works closely with various hotel departments such as front desk, housekeeping, food and beverage, and event planning to ensure a seamless guest experience. They often coordinate special requests, manage VIP services, and communicate guest preferences to relevant teams. By fostering strong interdepartmental relationships, the Director of Concierge helps resolve issues quickly and creates personalized experiences that exceed guest expectations. This collaboration is key to maintaining high service standards and guest satisfaction.

What is the difference between Director Of Concierge vs Guest Services Manager?

AspectDirector Of ConciergeGuest Services Manager
ResponsibilitiesOversees concierge team, develops guest experience strategies, manages high-level guest relationsManages guest services staff, handles guest inquiries, ensures guest satisfaction at operational level
CredentialsExperience in hospitality, customer service, leadership skillsCustomer service experience, hospitality background often preferred
Work EnvironmentExecutive level, strategic planning, high guest interactionOperational, frontline guest interaction, team management

The main difference is that the Director Of Concierge focuses on strategic leadership and overseeing the entire concierge department, while the Guest Services Manager handles daily guest interactions and service delivery. The director role involves higher-level planning and management, whereas the manager role is more hands-on with guest satisfaction.

What are the responsibilities of a director of concierge?

A Director of Concierge oversees the concierge team and ensures exceptional guest services in a hotel or luxury residential setting. Their duties include managing staff, developing service protocols, assisting guests with special requests, and maintaining relationships with local vendors and service providers. They play a key role in creating memorable guest experiences by anticipating needs and resolving issues promptly. Additionally, they may be responsible for training new concierge staff and evaluating service standards to uphold the property's reputation.

What cities are hiring for Director Of Concierge jobs?

Cities with the most Director Of Concierge job openings:

What states have the most Director Of Concierge jobs?

States with the most job openings for Director Of Concierge jobs include:

Director Of Concierge jobs near you
Infographic showing various Director Of Concierge job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 1% As Needed, 72% Full Time, 15% Part Time, and 10% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $45,599 per year, or $21.9 per hour.

Director of Concierge

PBS Facility Services

Brooklyn, NY • On-site

$85K - $90K/yr

Full-time

Medical, Dental, Vision

Re-posted 9 days ago

Job description

About the role: 

PBS Facility Service is in search of a Director of Concierge. This pivotal role entails overseeing and guiding a team of doorman supervisors, ensuring the delivery of top-tier services to our clients. We are seeking an individual with exceptional leadership skills, a knack for making strategic decisions, and a passion for creative problem-solving. The Director of Concierge will play a crucial role in training and retraining team members as necessary, fostering a cohesive team culture, and guaranteeing the attainment of daily and weekly performance benchmarks, with a strong emphasis on customer management. 

What you will do: 

Leadership & Team Management: 

  • Lead the team of doorman supervisors, fostering a culture of excellence and teamwork. 

  • Set departmental goals and expectations for all teams, ensuring a consistent, high-quality service delivery. 

  • Ensure that all teams are well-trained, knowledgeable, and equipped to handle various responsibilities and requests. 

Operational Efficiency: 

  • Streamline front-of-house operations to ensure smooth guest and resident transitions, timely responses, and efficient task completion. 

  • Devise and implement strategies to refine the concierge and doorman services, optimizing resource allocation and service processes. 

Scheduling & Staffing: 

  • Manage the rostering and scheduling of doormen, concierge professionals, and doorman supervisors, ensuring optimal staffing levels across all shifts. 

  • Develop and monitor performance metrics for all teams to ensure continuous improvement and client satisfaction. 

Client Liaison & Collaboration: 

  • Build and maintain strong relationships with facility managers and clients, understanding their unique needs and preferences, and tailoring services accordingly. 

  • Foster close collaboration with maintenance, and other relevant departments to ensure seamless and integrated service delivery. 

Training & Development: 

  • Implement regular training initiatives for all teams, ensuring they are updated with the latest company protocols, industry standards, and service etiquette. 

  • Design and execute a robust training program to ensure that the combined team is knowledgeable, professional, and equipped to handle a wide range of requests. 

Budgeting & Reporting: 

  • Oversee the concierge and doorman services department's budget, ensuring cost-effective and efficient operations. 

  • Prepare and present regular performance and incident reports to senior management, showcasing improvements and areas of excellence. 

Complaint Resolution & Feedback: 

  • Address and resolve any grievances or feedback from property management, residents, visitors, and guests in a timely and professional manner. 

  • Implement systems for gathering feedback from building occupants and use this information to refine and enhance the combined front desk services. 

What you need to be successful: 

  • Bachelor’s degree in hospitality management, or a related field preferred. 

  • Proven experience in both doorman and concierge management roles, with a strong track record of leadership and service excellence. 

  • Excellent communication and interpersonal skills. 

  • Strong problem-solving abilities and the capacity to handle challenging situations with professionalism. 

  • A commitment to continuous improvement and exceeding client expectations. 

Join our team and play a vital role in delivering outstanding front-of-house services that elevate our clients' facilities and enhance the overall experience for residents, visitors, and employees. 

Company Description

If your property looks good, you do too – and so do we. That’s what drives us and inspires us and pushes us to stay on top, as we bring our A game to every project. We’re acutely aware of how important your image is to you. First impressions, last impressions, and all those impressions in between – your facility maintenance speaks volumes about your professionalism before you’ve even had a chance to get down to business. We know that. And we know what it takes to get you looking good around the clock.

We’re personally invested in our client’s success, which is why we make it a point to maintain relationships, not just buildings. When we get to know you, we get to know intuitively what works best for you and how we can improve our service, fine-tune our scheduling, and anticipate upcoming service needs, so that we can take a more proactive, personal approach to your facility’s maintenance.

Let’s get acquainted.