ZipRecruiter

Log In

1

Director Of Concierge Jobs (NOW HIRING)

Stratton Amenities

Front Desk Concierge

Raleigh, NC · On-site

$15 - $16/hr

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end ... Participate in monthly regional director calls Position Requirements: * A passion for delivering ...

E2H LLC

Concierge Manager

Maitland, FL · On-site

$75K - $80K/yr

The E2 family of companies provide a wide array of high-end services including home concierge ... with a direct communication style ● Proficiency in Microsoft Office, Adobe Acrobat, Google ...

Stratton Amenities

Lead Concierge

Plano, TX · On-site

$19.50/hr

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end ... Participate in monthly regional director calls Position Requirements: * A passion for delivering ...

Marriott International

Residences Concierge

Sarasota, FL · On-site

$15 - $19.25/hr

Serve as overnight Residences Concierge and Loss Prevention representative as needed. Maintain ... or Director of Residences and complete safety training and certifications. Follow all company ...

Stratton Amenities

Lead Concierge

Raleigh, NC · On-site

$20/hr

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end ... Participate in monthly regional director calls Position Requirements: * A passion for delivering ...

Stratton Amenities

Lead Concierge

Nashville, TN · On-site

$18 - $19/hr

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end ... Participate in monthly regional director calls Position Requirements: * A passion for delivering ...

Stratton Amenities

Lead Concierge

Langhorne, PA · On-site

$19/hr

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end ... Participate in monthly regional director calls Position Requirements: * A passion for delivering ...

Stratton Amenities

Front Desk Concierge

Raleigh, NC · On-site

$15 - $19.50/hr

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end ... Participate in monthly regional director calls Position Requirements: * A passion for delivering ...

Phipps Houses & Affiliates

Concierge

Manhattan, NY · On-site

$22.33/hr

Phipps Houses is one of the nation's oldest and largest not-for-profit developer/owners of ... Prior direct experience and proven track record in a similar role preferred Leadership/Personal ...

FirstService Residential

Concierge

Dallas, TX · On-site

$20 - $25/hr

Assists in the training of concierge staff. * Follows safety procedures and maintains a safe work environment. * Performs other job-related duties as directed. Skills - Qualifications: * Education ...

Stratton Amenities

Lead Concierge

Plano, TX · On-site

$18 - $19/hr

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end ... Participate in monthly regional director calls Position Requirements: * A passion for delivering ...

Stratton Amenities

Lead Concierge

Needham, MA · On-site

$19/hr

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end ... Participate in monthly regional director calls Position Requirements: * A passion for delivering ...

Stratton Amenities

Lead Concierge

Atlanta, GA · On-site

$40K/yr

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end ... Participate in monthly regional director calls Position Requirements: * A passion for delivering ...

Stratton Amenities

Lead Concierge

Atlanta, GA · On-site

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end ... Participate in monthly regional director calls Position Requirements: * A passion for delivering ...

Marriott

Residences Concierge

Sarasota, FL

$15 - $19.25/hr

Serve as overnight Residences Concierge and Loss Prevention representative as needed. Maintain ... or Director of Residences and complete safety training and certifications. Follow all company ...

FirstService Residential Careers

Concierge

Tampa, FL · On-site

$18 - $20/hr

Assists in the training of concierge staff. * Follows safety procedures and maintains a safe work environment. * Performs other job-related duties as directed. Skills & Qualifications: * Education ...

Stratton Amenities

Lead Concierge

Plano, TX · On-site

$18 - $19/hr

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end ... Participate in monthly regional director calls Position Requirements: * A passion for delivering ...

Stratton Amenities

Lead Concierge

Charleston, SC · On-site

$21/hr

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end ... Participate in monthly regional director calls Position Requirements: * A passion for delivering ...

Stratton Amenities

Lead Concierge

Philadelphia, PA · On-site

$18/hr

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end ... Participate in monthly regional director calls Position Requirements: * A passion for delivering ...

previous pagenext page

Showing results 21-40

All JobsTourism JobsHotel JobsConcierge JobsDirector Of Concierge Jobs

Director Of Concierge information

See salary details

$12

$21

$33

How much do director of concierge jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for director of concierge in the United States is $21.92, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $28.85 per hour, depending on experience, location, and employer.

What are the responsibilities of a director of concierge?

A Director of Concierge oversees the concierge team and ensures exceptional guest services in a hotel or luxury residential setting. Their duties include managing staff, developing service protocols, assisting guests with special requests, and maintaining relationships with local vendors and service providers. They play a key role in creating memorable guest experiences by anticipating needs and resolving issues promptly. Additionally, they may be responsible for training new concierge staff and evaluating service standards to uphold the property's reputation.

What are the key skills and qualifications needed to thrive as a director of concierge?

To thrive as a Director of Concierge, you need extensive experience in hospitality management, strong customer service expertise, and often a degree in hospitality or a related field. Familiarity with property management systems, concierge software, and knowledge of local attractions and vendors is vital. Exceptional interpersonal skills, leadership ability, and problem-solving capabilities help build lasting guest relationships and motivate staff. These competencies are crucial to delivering seamless, personalized guest experiences and maintaining high service standards within luxury hospitality settings.

How does a director of concierge typically collaborate with other hotel departments to enhance the guest experience?

A Director of Concierge works closely with various hotel departments such as front desk, housekeeping, food and beverage, and event planning to ensure a seamless guest experience. They often coordinate special requests, manage VIP services, and communicate guest preferences to relevant teams. By fostering strong interdepartmental relationships, the Director of Concierge helps resolve issues quickly and creates personalized experiences that exceed guest expectations. This collaboration is key to maintaining high service standards and guest satisfaction.

What is the difference between Director Of Concierge vs Guest Services Manager?

AspectDirector Of ConciergeGuest Services Manager
ResponsibilitiesOversees concierge team, develops guest experience strategies, manages high-level guest relationsManages guest services staff, handles guest inquiries, ensures guest satisfaction at operational level
CredentialsExperience in hospitality, customer service, leadership skillsCustomer service experience, hospitality background often preferred
Work EnvironmentExecutive level, strategic planning, high guest interactionOperational, frontline guest interaction, team management

The main difference is that the Director Of Concierge focuses on strategic leadership and overseeing the entire concierge department, while the Guest Services Manager handles daily guest interactions and service delivery. The director role involves higher-level planning and management, whereas the manager role is more hands-on with guest satisfaction.

Do directors of concierge make good money?

Directors of concierge typically earn a competitive salary that varies based on experience, location, and the size of the organization. They often receive additional benefits and may earn bonuses for performance, with salaries generally ranging from $60,000 to over $100,000 annually in many markets.

What does a director of concierge do?

A director of concierge oversees the concierge team in a hospitality or luxury service setting, ensuring guest needs are met efficiently and professionally. They coordinate services, manage staff, and develop policies to enhance guest experience, often requiring strong leadership and communication skills. The role may also involve budgeting, training, and maintaining relationships with vendors or service providers.

What cities are hiring for Director Of Concierge jobs?

Cities with the most Director Of Concierge job openings:

What states have the most Director Of Concierge jobs?

States with the most job openings for Director Of Concierge jobs include:

Director Of Concierge jobs near you
Infographic showing various Director Of Concierge job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 1% As Needed, 72% Full Time, 15% Part Time, and 10% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $45,599 per year, or $21.9 per hour.

Front Desk Concierge

Stratton Amenities

Raleigh, NC • On-site

$15 - $16/hr

Full-time

Re-posted yesterday

Stratton Amenities rating

3.2

Company rating: 3.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating memorable experiences.

Key Responsibilities:

  • Act as the face of the property, leading by example
  • Facilitate communication between the property manager and the concierge team
  • Exceed expectations by providing anticipatory service and smooth accommodations
  • Address resident concerns and complaints promptly and professionally
  • Conduct weekly meetings with the property manager to identify areas for improvement
  • Manage team schedules and oversee weekly payroll
  • Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
  • Implement and enforce accountability measures, disciplinary action, and performance coaching
  • Develop and implement new SOPs to continually improve concierge operations
  • Foster a positive work culture and environment
  • Enforce uniform and grooming standards
  • Participate in monthly regional director calls

Position Requirements:

  • A passion for delivering exceptional service and hospitality
  • Excellent verbal and written communication skills
  • Strong problem-solving and leadership abilities
  • Outstanding relationship-building skills
  • Ability to maintain confidentiality
  • A sense of pride and ownership in the position and property
  • Ability to respond quickly and genuinely to residents’ and guests’ requests
  • At least five years of hospitality experience
  • Exceptional interpersonal skills and guest service abilities
  • Organized, proactive, productive, and self-motivated with a positive attitude
  • Ability to maintain a neat and professional appearance
  • Ability to think clearly and make concise decisions under pressure

Secondary Responsibilities:

  • Build rapport and relationships with residents
  • Maintain professional telephone etiquette and message delivery
  • Log resident packages accurately, ensure timely delivery, and conduct package inventory audits
  • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
  • Assist in scheduling and completing amenities’ requests
  • Escort individuals as necessary
  • Walk the premises to ensure the highest standards are being met
  • Perform all other duties as assigned by the property manager or per property SOP’s
  • Flexibility to work nights, weekends, and holidays

Experience Requirements:

  • Leadership and supervisory skills and experience
  • Training and development experience
  • Exceptionally enthusiastic and positive individual
  • 2 years’ experience in Hospitality, Multifamily or Upscale Hotel
  • 2 years’ experience in a busy luxury retail environment
  • Must have experience delivering exceptional service

Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.



What Stratton Amenities employees say

Hours and flexibility

Workplace

Get the full story on Breakroom