Membership Associate Jobs in California (NOW HIRING)

Careers by Empowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positivelyimpactindividuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job-we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.

Our Organizational Culture

At the YMCA of Greater San Francisco, we are committed todemonstratingvalues that aim to building strong communities where you canBe,BelongandBecome.WithTruth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment withAuthenticity & Accessibility, allowing everyone toparticipateaccording to their needs. Our approach isDependable& Creative, as we respond to community needs through strong partnerships.Above all, weembodyDignity & Empathy,treatingeveryone with respect and compassion, andrecognizingthe inherent dignity in all individuals.

Position Summary

The Membership Associateis responsible forfostering an inclusive, welcoming, and meaningful YMCA member experience from theinitialpoint of contact through daily interactions with current members. This role reflects the Y's core values of caring, honesty, respect, and responsibility while implementing the Member Engagement Principles: welcoming, connecting, supporting, and inviting during all member and guest interactions.

The MembershipAssociatesassistYMCA members in accessing available resources, either virtually or in person at the branch. They are expected tomaintaina comprehensive understanding of the facility, programs, and activities, ensuring they provideaccurateinformation and responsive service. This role actively contributes to creating a safe, inclusive, and supportive environment for all members, guests, and staff,valuingand respecting diverse backgrounds and experiences.

Stonestown Branch Hours:

Monday - Friday 5:15AM - 9:15PM

Weekends 6:45AM - 5:15PM

Job Responsibilities

Member Engagement & Experience

• Engage with members in the facility to promote safety and inclusivity on the wellness floor and in the gymnasium.

• Demonstrate YMCA's communication values (nurturing, genuine, determined, hopeful, and welcoming) during all interactions.

• Provide engaging and informative tours for prospective members, emphasizing inclusivity and community commitment.

• Assistmembers with questions, comments, and requests promptly and respectfully throughout the day.

• Ensure members' needs are met by fostering a welcoming and supportive environment.

• Implement YMCA's Member Engagement Principles of welcoming, connecting, supporting, and inviting during every interaction.

Membership Services & Account Management

• Conduct routine outreach to members to address account issues, including updating payment methods, in a respectful and confidential manner.

• Manage membership account requests, including financialassistance,holds, cancellations, refunds, and reactivations, with empathy and confidentiality.

• Process membership and program payments as needed with accuracy and transparency.

• Encourage members to explore YMCA offerings before considering cancellations or accountholds, promoting engagement and retention.

• Connect members to available features and benefits, promoting membership programs and offerings in a supportive manner.

Communication & Support

• Respond promptly and professionally to phone calls, voicemails, and membership-related emails.

• Stay informed about YMCA communications, resources, and virtual support offerings to provide effective and personalized memberassistance.

• Maintain a comprehensive understanding of YMCA programs, services, schedules, and resources toassistmembers effectively.

Facility & Safety Management

• Lead and uphold facility entrance protocols to ensure safety, accessibility, and efficient member flow.

• Maintain a clean, safe, and inclusive wellness floor by monitoring fitness equipment and ensuring a safe environment for all members.

• Engage with members to promote safety and inclusivity within all facility spaces.

Scheduling & Program Support

• Schedule members for reservable wellness services, including group exercise classes, ensuring accessibility and fairness in scheduling.

• Support members by providingaccurateand updated program and class information.

Systems & Operational Efficiency

• Maintain certification andproficiencyin Traction Rec and other YMCA systems to support operational efficiency.

• Ensure proper documentation and adherence to YMCA policiesregardingmembership accounts and facility use.

Qualifications

• High school diploma or equivalent

• Availability to work weekdays, evenings, and weekends

• At least 6 months of customer service experience

• Proficiencyin computer usage, including knowledge of Office 365

PreferredQualifications

• Experience with customer relationship management tools (i.e.Salesforce)

• Bilingual in Spanish, Cantonese, Mandarin, or other languages.

Work Environment & Physical Demands

The work environment is primarily indoor, with occasional outdoor tasks depending on program needs orspecial events. The role requires the ability to stand, walk, and move throughout the facility for extended periods of time. Physical requirements include the ability to lift and carry up to25pounds, as well as setting up and handling equipment. There will be instances of interacting with members in various areas, such as the wellness floor, gymnasium, and other program spaces. The role also requires responding to emergencies quickly and effectively, working in a fast-paced environment whilemaintaininga welcoming and supportive attitude.

Disclaimers

• Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.

• All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties.

• This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may bemodifiedby management as needed.

• Job offers are conditional and contingent upon background clearance.Pursuant tothe San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.

Salary Description

The Membership Associate position offers a compensation range of$19.50 - $24.00 per hour. This rate is based on salary benchmarking for similar roles and is aligned with grant fund approvals and requirements for the position.