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Member Success Manager Jobs in Florida (NOW HIRING)

Local Fare Jax Llc

Member Care Specialist

Orange Park, FL · On-site

$45K/yr

  • Retirement

  • PTO

It is a member success and operations role focused on care, onboarding, and retention. What You ... Manage order adjustments before weekly fulfillment deadlines * Track and document all member ...

Local Fare Jax Llc

Member Care Specialist

Orange Park, FL · On-site

$45K/yr

  • Retirement

  • PTO

It is a member success and operations role focused on care, onboarding, and retention. What You ... Manage order adjustments before weekly fulfillment deadlines • Track and document all member ...

Lennox International

Customer Success Leader

Fort Lauderdale, FL · On-site

$75K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong time management and organizational abilities * In-depth knowledge of sales principles ... Lennox is not just a workplace; we are a global community that values each team member ...

Lennox International

Customer Success Leader

Fort Lauderdale, FL · On-site

$75K - $98K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong time management and organizational abilities * In-depth knowledge of sales principles ... Lennox is not just a workplace; we are a global community that values each team member ...

WorldVia

Customer Service Representative

Miami, FL · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Member Success Specialist internally) to join us. In this role, you'll be the friendly ... Resourcefulness, self-management, and great researching skills * Organized, able to multitask ...

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Member Success Manager information

What is a member success manager?

Member Success Managers are professionals who help ensure that members of an organization, platform, or service have positive experiences and achieve their desired outcomes. They act as the main point of contact for members, addressing questions, resolving issues, and providing guidance to maximize value from the organization’s offerings. Their goal is to build strong relationships, increase member satisfaction, and promote long-term engagement and retention.

What are the key skills and qualifications needed to thrive as a member success manager?

To thrive as a Member Success Manager, you need a solid background in customer success, account management, and relationship-building, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Outstanding communication, problem-solving, and empathy help you connect with members and proactively address their needs. These skills and qualities are crucial for driving member satisfaction, retention, and the overall growth of the organization.

How does a member success manager typically collaborate with other departments to enhance member experience?

Member Success Managers frequently work cross-functionally, partnering with teams such as sales, product, and customer support to address member needs holistically. They relay member feedback to product teams for improvements, coordinate with sales on onboarding and renewals, and work with support to resolve escalated issues. This collaborative approach ensures members receive comprehensive, personalized service, and helps align internal efforts toward member satisfaction and retention.

What are popular job titles related to Member Success Manager jobs in Florida?

For Member Success Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Member Success Manager jobs in Florida look for?

The top searched job categories for Member Success Manager jobs in Florida are:

What cities in Florida are hiring for Member Success Manager jobs?

Cities in Florida with the most Member Success Manager job openings:

Member Success Manager jobs near you

Member Care Representative

Local Fare Jax Llc

Orange Park, FL • On-site

$45K/yr

Full-time

Retirement, PTO

Re-posted 4 days ago

Job description

Member Care Specialist
  
    At Local Fare Jax, we connect families with locally sourced food from trusted farmers. Every order represents real relationships between our members and our farms, and we take that responsibility seriously. We are hiring a Member Care Representative who can deliver fast, accurate, and thoughtful support while helping improve the overall member experience. This is not a call center role. It is a member success and operations role focused on care, onboarding, and retention.
What You Will Do
• Respond to member inquiries via phone and email in a timely and professional manner
 • Resolve order issues, delivery questions, and account needs with accuracy and urgency
 • Support new members through their first 90 days to ensure a smooth onboarding experience
 • Help members customize orders and get the most value from their subscription
 • Identify and support at risk members to improve retention
 • Manage order adjustments before weekly fulfillment deadlines
 • Track and document all member interactions clearly in our system
 • Spot recurring issues and help improve internal processes
What Success Looks Like
In this role, success means:
 • Members consistently receive fast and accurate support
 • New members feel confident and supported within their first 90 days
 • Fewer order errors and fewer delivery issues
 • Improved member retention and reduced churn
 • Strong communication and clean documentation
 • You become fully confident in our systems and workflows within 90 days
What We Are Looking For
• Experience in customer service, hospitality, logistics, operations, or admin support
 • Strong attention to detail with a high level of accuracy
 • Clear, calm communicator who handles pressure well
 • Reliable and consistent, especially with Tuesday through Saturday schedule
 • Comfortable working in systems and following structured processes
 • Strong sense of ownership and follow through
 • Interest in local food, community, or mission driven work
Why Join Us
• Work for a fast growing local food company with real community impact
 • Employee discount on farm fresh food
 • Opportunity for growth as the company scales
 • Be part of a mission that supports local farmers and families

Pay: $45,000.00 per year
Benefits:
  • 401(k) matching
  • Paid time off
  • PTO after 6 months
Job Type: Full-time
Tuesday–Saturday | 8:30 AM–5:00 PM