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Member Solutions Manager Jobs in Oregon (NOW HIRING)

Dairy Queen

Crew Member

Grants Pass, OR

$11.75 - $15.25/hr

Management Staff and Shift Leaders Function: * Communicate clearly, quickly and politely with co ... sanitizing solutions, stock all items used in customer service area. * Must be able to perform ...

Dairy Queen

Crew Member

Grants Pass, OR

$12 - $15.75/hr

Management Staff and Shift Leaders Function: * Communicate clearly, quickly and politely with co ... sanitizing solutions, stock all items used in customer service area. * Must be able to perform ...

Dairy Queen

Crew Member

Ashland, OR

$14/hr

Management Staff and Shift Leaders Function: * Communicate clearly, quickly and politely with co ... sanitizing solutions, stock all items used in customer service area. * Must be able to perform ...

Dairy Queen

Crew Member

Medford, OR

$14/hr

Management Staff and Shift Leaders Function: * Communicate clearly, quickly and politely with co ... sanitizing solutions, stock all items used in customer service area. * Must be able to perform ...

Netflix

Manager, Member Experience - Ads DSE

OR · On-site +1

$523K - $920K/yr

As an important part of the Ad Marketplace team, the Member Ad Experience team is responsible for ... solutions. Be both quantitative and qualitative. You should be able to quickly assess and ...

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Member Solutions Manager information

What is the difference between Member Solutions Manager vs Customer Service Manager?

AspectMember Solutions ManagerCustomer Service Manager
Required CredentialsRelevant experience in client/member management, industry-specific certifications often preferredCustomer service experience, often with certifications in customer relations or communication
Work EnvironmentTypically in financial, healthcare, or membership organizations, managing member relationsRetail, service, or corporate settings overseeing customer support teams
Employer & Industry UsageCommon in membership-based industries like healthcare, fitness, or financial servicesWidespread across retail, hospitality, and corporate sectors

The Member Solutions Manager focuses on managing relationships with members or clients within specific industries, ensuring satisfaction and retention. In contrast, the Customer Service Manager oversees customer support teams to resolve issues and improve service quality across various sectors. While both roles require strong communication skills and industry knowledge, their primary focus and industry applications differ.

What does a member solutions manager do?

A member solutions manager oversees customer support and engagement strategies to ensure member satisfaction. They analyze member needs, coordinate with teams to resolve issues, and implement solutions to improve the member experience, often using CRM tools and data analysis skills.

What are popular job titles related to Member Solutions Manager jobs in Oregon?

For Member Solutions Manager jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Member Solutions Manager jobs in Oregon look for?

The top searched job categories for Member Solutions Manager jobs in Oregon are:

What cities in Oregon are hiring for Member Solutions Manager jobs?

Cities in Oregon with the most Member Solutions Manager job openings:

Member Solutions Manager jobs near you
Infographic showing various Member Solutions Manager job openings in Oregon as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, 17% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Sr. Principal Security, Risk, and OT Solution Architect

ServiceNow

Portland, OR • On-site, Remote

Full-time

Medical, Retirement

Posted 9 days ago

ServiceNow rating

8.3

Company rating: 8.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

99th of 247 rated software companies

Job description

Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
This Senior Principal Solution Architect is a functional and technical expert who consults with customers on implementing ServiceNow's Risk, Security, and Operations Technology Management (OTM) solutions in line with leading practices, accelerating customer business outcomes, and helping build the practice. The role requires the person to be laser-focused on solving the most relevant customer challenges, providing support during sales cycles, engaging directly with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Training & Certification).
The Solution Architect will provide architectural guidance, business acumen in the technology industry, and deep product expertise, innovation, and knowledge capital to our customers and partners.
Responsibilities:
  • Lead pre-sales activities including sales presentations, solutioning and scoping workshops, developing Statement of Work (SOW) documentation with clear deliverables and effort estimates, defining project scope and change order triggers, and partnering with Service Account Executives and Sales team members on engagement sizing.
  • Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications (Risk/SecOps/OT) and a Customer's technology landscape, while informing the customer on governance leading practices.
  • Interacts with senior leadership, including CXOs, to support discussions on their implementation roadmap and change management for best practices for applications within a Workflow.
  • Internally interact with the Platform Architect team to bring proactive risks to platform in customer landscape.
  • Serve as a practice director on marquee accounts for security, risk, and OT, leading delivery teams, providing oversight, technical expertise, and being accountable for delivery standard adherence.
  • Design and deliver ServiceNow OTM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
  • Establish mutually beneficial relationships with Security, Risk, and OTM's product owners and stakeholders to promote awareness of Workflow Solutions capabilities and roadmaps.
  • Lead office hours, formal presentations, webinars, and other learning events tailored to field delivery stakeholders (advisory, delivery, Go-To-Market (GTM), etc.) to showcase customer use cases and successes.
  • Promote continuous improvement practices for delivery/engagement materials in partnership with the related Customer & Partner Excellence Team.
  • Enable and mentor other members of the ServiceNow delivery team and partner ecosystem.
  • Up to 20% travel annually, driven by customer needs and internal meetings.
  • Ability to create documentation and service offerings to help promote our services.
  • Ability to be flexible and work in other areas of Risk and Security to maintain their utilization KPI.
  • Acquire and maintain skills/certifications, in their first 90-Days of employment, such as ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS):
    • CMDB Fundamentals
    • USEM (VR)
    • Security Incident Response (SIR)
    • Integrated Risk Management (IRM) - RC, TPRM, BCM

Qualifications
To be successful in this role, we need someone who has:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • Industry domain experience in Security, Risk, and Operational Technology (OT).
  • Industry domain expertise in ITOM ServiceNow modules. This would cover areas such as event management, Discovery, CMDB, and Service Graph Connectors.
  • Familiarity with risk and security regulatory guidelines and industry standards such as FFIEC, SEC, OCC, FDNY, SOX, etc.
  • Familiarity with Purdue Model and ISA-95/IEC 62443 segmentation concepts.
  • Familiarity with virtualization and hypervisors (VMware ESXi, Hyper-V, KVM)
  • Familiarity with ICS/OT protocols (Modbus, DNP3, IEC 60870- 5 - 104, OPC UA/DA, Profinet, EtherNet/IP, Siemens S7, BACnet, etc.)
  • Working knowledge of NERC CIP, NIST CSF, ISA/IEC 62443, C2M2 or industry-specific frameworks
  • Understanding of security zoning, segmentation, and zero-trust concepts in OT.
  • Working knowledge of configuring network data feeds (mirror ports, taps, ERSPAN) and validating data visibility.
  • 12+ years of experience as part of a professional services organization; or equivalent education/experience.
  • Controls engineering or OT network security background a plus.
  • Creative with comfort running projects independently.
  • Success driving complex issues through analysis and resolution.
  • Experience working collaboratively.
  • Vast and varied experience across leading Technology software platforms
  • Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons, and risks), while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
  • Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success.
  • Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions.
  • Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude.
  • Experience conducting solutions presentations and obtaining customer acceptance of solution design.
  • Strong capabilities in forging trust and engaging a remote or in-person audience.
  • Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams.
  • A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.
  • Desired ServiceNow Certifications: Certified Technical Architect (required or must be achieved within the first 365 days)

For positions in this location, we offer a base pay of $173,200- $303,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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About ServiceNow

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At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Santa Clara, CA, US

Year founded

2004

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