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Member Services Manager Jobs in Reno, NV (NOW HIRING)

Planet Fitness - Garlan

Overnight Closer

Reno, NV · On-site

$14/hr

Job Summary The Overnight Closer (Member Services Representative) will be responsible for creating ... Manager or Manager as needed. * Assist in maintaining the neatness and cleanliness of the club.

Meruelo Group

Valet Supervisor

Reno, NV · On-site

... service via managing of staff into proper roles and rotating them as needed to ensure the ... Team member will have to frequently push/pull and/or lift/carry 75lbs or less. Driving will ...

New

Grand Sierra Resort & Casino

Valet Supervisor

Reno, NV · On-site

$16.50/hr

... service via managing of staff into proper roles and rotating them as needed to ensure the ... PHYSICAL DEMANDS • While performing the duties of this job, the team member is constantly ...

New

One Nevada Credit Union

Branch Manager

Reno, NV · On-site

Branch Manager One Nevada Credit Union Location: Reno, Nevada Department: Retail Operations Reports ... Member Service & Financial Guidance * Promote member financial wellbeing through consultative ...

America First Credit Union

Teller

Carson City, NV · On-site

$15.50 - $19.38/hr

Actively and professionally cross-sells Credit Union services and records accepted teller referrals. Assists with new member onboarding 2x2's calls as directed by branch management. e. Answers ...

America First Credit Union

Teller

Carson City, NV

$15.50 - $19.38/hr

Actively and professionally cross-sells Credit Union services and records accepted teller referrals. Assists with new member onboarding 2x2's calls as directed by branch management. e. Answers ...

Triforta

Employee Benefits Account Manager

Reno, NV

$55K - $105K/yr

Conduct employee education sessions and create communication materials Member Services & Support ... Manage all aspects of carrier communication, paperwork, and plan implementation Account Management

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Member Services Manager information

See Reno, NV salary details

$24.9K

$57.6K

$89.7K

How much do member services manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for member services manager in Reno, NV is $57,629.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $68,300.00 per year, depending on experience, location, and employer.

What does a member services manager do?

A Member Services Manager is responsible for overseeing the support and satisfaction of an organization's members. Their duties typically include managing a team that handles member inquiries, resolving issues, and ensuring that members have a positive experience. They may also develop strategies to improve member retention, coordinate membership programs, and analyze feedback to enhance services. This role often requires strong communication, problem-solving, and leadership skills.

What are the key skills and qualifications needed to thrive as a member services manager?

To thrive as a Member Services Manager, you need strong customer service skills, leadership experience, and a background in business administration or a related field. Familiarity with CRM software, membership management systems, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help build positive member relationships and lead effective teams. These skills ensure high member satisfaction, efficient service delivery, and overall organizational success.

How does a member services manager typically collaborate with other departments to enhance member experience?

A Member Services Manager often works closely with teams such as marketing, operations, and IT to ensure a seamless experience for members. This collaboration can involve sharing member feedback, coordinating events, resolving service issues, and implementing new technologies or processes. Regular cross-departmental meetings and open communication channels are common practices, allowing the Member Services Manager to advocate for member needs and drive continuous improvement. This teamwork not only helps resolve challenges efficiently but also supports organizational goals related to member satisfaction and retention.

What are popular job titles related to Member Services Manager jobs in Reno, NV?

For Member Services Manager jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Member Services Manager jobs in Reno, NV look for?

The top searched job categories for Member Services Manager jobs in Reno, NV are:

What cities near Reno, NV are hiring for Member Services Manager jobs?

Cities near Reno, NV with the most Member Services Manager job openings:

Member Services Manager jobs near you
Infographic showing various Member Services Manager job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $57,629 per year, or $27.7 per hour.

Overnight Closer

Planet Fitness - Garlan

Reno, NV • On-site

$14/hr

Part-time

Re-posted 8 days ago

Planet Fitness rating

5.6

Company rating: 5.6 out of 10

Based on 604 frontline employees who took The Breakroom Quiz

45th of 63 rated gym and leisure clubs

Job description

Job Summary
The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.
Essential Duties and Responsibilities 
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including: 
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Close shift for that business day.
  • Create a bank deposit for next day.
Qualifications/Requirements 
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands 
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Ability to work 3rd shift (overnights).
  • Must be able to occassionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

What Planet Fitness employees say

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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