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Member Services Manager Jobs in Reno, NV (NOW HIRING)

Planet Fitness

Member Services Representative

Reno, NV · On-site

$13.50/hr

... service, managing front desk operations, and supporting club cleanliness. Duties and ... Our member mission says it best: our product is a tool, a means to an end; not a brand name or a ...

Crunch Fitness

Member Services Representative

Reno, NV · On-site

$15/hr

Facilitates all member requests or forwards to a manager. * Maintains a professional and courteous disposition. * Is an expert in all club facility, services, programs and schedules/hours of ...

Crunch Fitness

Member Services Representative

Reno, NV · On-site

$15/hr

Facilitates all member requests or forwards to a manager. * Maintains a professional and courteous disposition. * Is an expert in all club facility, services, programs and schedules/hours of ...

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$24.9K

$57.6K

$89.7K

How much do member services manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for member services manager in Reno, NV is $57,629.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $68,300.00 per year, depending on experience, location, and employer.

What is a member services manager?

A member services manager oversees the delivery of services to members of an organization, such as a club, association, or healthcare facility. They handle member inquiries, resolve issues, and ensure member satisfaction, often using customer relationship management (CRM) tools. Strong communication, leadership skills, and knowledge of the organization's offerings are essential for this role.

How does a member services manager typically collaborate with other departments to enhance member experience?

A Member Services Manager often works closely with teams such as marketing, operations, and IT to ensure a seamless experience for members. This collaboration can involve sharing member feedback, coordinating events, resolving service issues, and implementing new technologies or processes. Regular cross-departmental meetings and open communication channels are common practices, allowing the Member Services Manager to advocate for member needs and drive continuous improvement. This teamwork not only helps resolve challenges efficiently but also supports organizational goals related to member satisfaction and retention.

What are the key skills and qualifications needed to thrive as a member services manager?

To thrive as a Member Services Manager, you need strong customer service skills, leadership experience, and a background in business administration or a related field. Familiarity with CRM software, membership management systems, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help build positive member relationships and lead effective teams. These skills ensure high member satisfaction, efficient service delivery, and overall organizational success.

What does a member services manager do?

A Member Services Manager is responsible for overseeing the support and satisfaction of an organization's members. Their duties typically include managing a team that handles member inquiries, resolving issues, and ensuring that members have a positive experience. They may also develop strategies to improve member retention, coordinate membership programs, and analyze feedback to enhance services. This role often requires strong communication, problem-solving, and leadership skills.
What job categories do people searching Member Services Manager jobs in Reno, NV look for? The top searched job categories for Member Services Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for Member Services Manager jobs? Cities near Reno, NV with the most Member Services Manager job openings:
Member Services Manager jobs near you
Infographic showing various Member Services Manager job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $57,629 per year, or $27.7 per hour.

Member Services Representative

Planet Fitness

Reno, NV • On-site

$13.50/hr

Part-time

Medical, Dental, Vision, Retirement

Re-posted 19 days ago

Planet Fitness rating

5.6

Company rating: 5.6 out of 10

Based on 598 frontline employees who took The Breakroom Quiz

46th of 63 rated gym and leisure clubs

Job description

Benefits:
  • 401(k)
  • Dental insurance
  • Employee discounts
  • Free uniforms
  • Vision insurance
  • Flexible schedule

Front Desk
Job Summary
The Member Services Representative - Front Deskcreates a welcoming and positive experience for members, guests, and prospects by delivering exceptional customer service, managing front desk operations, and supporting club cleanliness.
Duties and Responsibilities
• Greet members, guests, and prospects
• Handle all front desk activities
• Respond to member questions and concerns
• Answer phones promptly
• Check in members and update accounts
• Facilitate new member sign-ups and conduct tours
• Assist with cleaning and organizing the club
Qualifications and Requirements
• Prior customer service experience preferred
• Basic computer proficiency
• Passionate about fitness and health
• Positive attitude and strong interpersonal skills
• Reliable, punctual, and professional
• High school diploma or GED equivalent required
• Must be 18 years of age or older
Physical Demands
• Remain standing or walking for extended periods
• Frequent communication, in-person and via phone
• Occasionally lift up to 50 lbs.
• Handle cleaning chemicals or biohazards safely
Benefits
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan
• Free Gym Membership
Compensation: $13.50 per hour
JOIN THE CLUB
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

What Planet Fitness employees say

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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