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Member Services Associate Jobs in Decatur, GA (NOW HIRING)

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Member Services Associate information

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How much do member services associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for member services associate in Decatur, GA is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $24.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a member services associate, and why are they important?

To excel as a Member Services Associate, you typically need strong customer service skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is usually required. Outstanding communication, problem-solving ability, and a positive attitude are soft skills that set top performers apart. These competencies are vital for ensuring member satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

How does a member services associate typically collaborate with other departments to resolve member issues?

As a Member Services Associate, you’ll often work closely with teams such as billing, technical support, and management to address and resolve member concerns efficiently. When a member’s inquiry requires expertise outside your area, you’ll coordinate with the appropriate department, communicate updates to the member, and ensure a smooth resolution process. This collaborative approach not only streamlines problem-solving but also helps you develop a deeper understanding of the organization’s operations, which can support your professional growth.

What is a member services associate?

Member Services Associates are professionals who serve as the primary point of contact for customers or members within an organization. Their main responsibilities include assisting with account inquiries, resolving issues, processing transactions, and ensuring a positive experience for all members. They often work in industries like fitness centers, credit unions, or membership-based organizations. Strong communication and problem-solving skills are essential in this role. Member Services Associates play a vital part in maintaining customer satisfaction and retention.
What are the most commonly searched types of Member Services jobs in Decatur, GA? The most popular types of Member Services jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Member Services Associate jobs? Cities near Decatur, GA with the most Member Services Associate job openings:
Member Services Associate jobs near you
Infographic showing various Member Services Associate job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $45,495 per year, or $21.9 per hour.

Member Experience Coordinator

Dominique Dawes Academy

Alpharetta, GA • On-site

Full-time

Re-posted 21 days ago

Job description

Job Type
Full-time
Description
Do you love creating moments that make people smile?
If you thrive on connecting with others, anticipating needs before they're spoken, and turning everyday interactions into memorable experiences, this is your chance to shine! At Dominque Dawes Academy, our Member Experience team is the heart of our community-ensuring every member feels valued, supported, and excited to be part of our journey.
Position Summary
The Member Experience Coordinator plays a key role in ensuring a welcoming, professional, and organized environment for all participants and families at Dominique Dawes Academy. This position oversees customer service operations, supports enrollment, leads parent engagement, and ensures a positive member journey. As the primary point of contact for families, the Member Experience Coordinator fosters strong relationships and ensures every interaction reflects Dominque Dawes Academy's mission.
Key Responsibilities
  • Provide exceptional service to all visitors, students, and families by maintaining a welcoming and professional front desk presence.
  • Manage and respond to family inquiries regarding class offerings, enrollment, policies, and scheduling with accuracy and care.
  • Handle incoming calls, process tuition and fee payments, and resolve customer concerns with empathy and efficiency.
  • Follow up with families or prospects via phone or email to check in on satisfaction and support ongoing engagement.
  • Coordinate communication between parents, coaches, and management by relaying messages and assisting with questions.
  • Lead facility tours for prospective families, promoting programs and membership opportunities.
  • Assist with enrollment processes and maintain accurate student and family records in the registration system.
  • Support coaches during classes and events by offering first aid assistance and helping with basic facility needs.
  • Monitor and maintain a clean, organized, and welcoming lobby and facility environment.
  • Oversee and support front desk administrative functions such as scheduling, data entry, and reporting.
  • Demonstrate a positive, solutions-oriented attitude that aligns with the values of Dominique Dawes Academy.
  • Complete additional duties and special projects as assigned by the General Manager or leadership team.
  • Perform other duties as assigned.

Core Competencies
  • Exceptional verbal and written communication skills
  • Strong interpersonal skills and a friendly, approachable demeanor
  • High level of professionalism, patience, and attention to detail
  • Customer-focused with a passion for delivering outstanding experiences
  • Strong organizational and problem-solving abilities
  • Ability to multitask and remain composed in a fast-paced environment
  • Proficiency in Microsoft Office, Google Suite, and basic data systems
  • Dependable and self-motivated with a team-player mindset

Requirements
Required Qualifications
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum of 3 years of experience in customer service, administrative support, or retail (required)
  • At least 1 year of experience in youth sports, recreation, or education environments (preferred)
  • CPR, First Aid, and SafeSport certification (or willingness to obtain) preferred

Work Schedule & Environment
  • Includes afternoon, evening, and weekend shifts
  • Must be available during high-traffic times (e.g., class transitions, events, and peak seasons)
  • Indoor work environment with regular interactions with children, families, and staff

Physical Requirements
  • Prolonged periods of sitting, standing, and walking.
  • Frequent use of hands and fingers to handle or operate office equipment, such as keyboards, phone, and printers.
  • Ability to occasionally stand, bend, reach, and lift office supplies or materials up to 25 lbs.
  • Regularly required to communicate clearly and effectively via phone, email, and in person.

The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

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