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Member Services Associate Jobs in Decatur, GA (NOW HIRING)

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Client Services Team Lead

Atlanta, GA · On-site

$22/hr

... Associate(s), Key Account Manager and other departments to ensure all client service issues and ... Provide oversight as needed to ensure that team member inquiries or client requests are accurately ...

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Client Services Team Lead

Atlanta, GA

$22/hr

... Associate(s), Key Account Manager and other departments to ensure all client service issues and ... Provide oversight as needed to ensure that team member inquiries or client requests are accurately ...

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Client Services Team Lead

Atlanta, GA · On-site

$22/hr

... Associate(s), Key Account Manager and other departments to ensure all client service issues and ... Provide oversight as needed to ensure that team member inquiries or client requests are accurately ...

MARSHLAND CREDIT UNION

Branch Manager

College Park, GA · On-site

$65 - $90/hr

Lead and manage a team of employees including Tellers and Member Services Representatives ... Associate's or Bachelor's degree in Business Administration, Finance, or related field preferred ...

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Client Services Team Lead (Overnight)

Atlanta, GA · On-site

$25/hr

... Associate(s), Key Account Manager and other departments to ensure all client service issues and ... Provide oversight as needed to ensure that team member inquiries or client requests are accurately ...

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All JobsMember Services Associate JobsMember Services Associate Jobs in Decatur, GA

Member Services Associate information

See Decatur, GA salary details

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How much do member services associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for member services associate in Decatur, GA is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $24.42 per hour, depending on experience, location, and employer.

What is a member services associate?

Member Services Associates are professionals who serve as the primary point of contact for customers or members within an organization. Their main responsibilities include assisting with account inquiries, resolving issues, processing transactions, and ensuring a positive experience for all members. They often work in industries like fitness centers, credit unions, or membership-based organizations. Strong communication and problem-solving skills are essential in this role. Member Services Associates play a vital part in maintaining customer satisfaction and retention.

How does a member services associate typically collaborate with other departments to resolve member issues?

As a Member Services Associate, you’ll often work closely with teams such as billing, technical support, and management to address and resolve member concerns efficiently. When a member’s inquiry requires expertise outside your area, you’ll coordinate with the appropriate department, communicate updates to the member, and ensure a smooth resolution process. This collaborative approach not only streamlines problem-solving but also helps you develop a deeper understanding of the organization’s operations, which can support your professional growth.

What are the key skills and qualifications needed to thrive as a member services associate, and why are they important?

To excel as a Member Services Associate, you typically need strong customer service skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is usually required. Outstanding communication, problem-solving ability, and a positive attitude are soft skills that set top performers apart. These competencies are vital for ensuring member satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

What are the most commonly searched types of Member Services jobs in Decatur, GA?

The most popular types of Member Services jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Member Services Associate jobs?

Cities near Decatur, GA with the most Member Services Associate job openings:

Member Services Associate jobs near you
Infographic showing various Member Services Associate job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $45,495 per year, or $21.9 per hour.

Client Service Associate

Integrated Financial Group

Dunwoody, GA • On-site

$55 - $75/hr

Other

Medical, Retirement, PTO

Posted 5 days ago

Key responsibilities

  • Serve as the primary contact for client emails, calls, and service requests to handle directly or delegate to other service associates

  • Help prepare advisors for client meetings, including follow-up and documentation

  • Support new accounts, account and fund transfers, and ongoing account servicing and money movements

Job description

Tarrant Financial Advisors is a planning-centric, client-first independent financial advisory firm founded in 1992 and a leading member of Integrated Financial Group, a consortium of independent financial professionals. We help individuals, families, and business owners align their finances with their life goals through personalized financial planning and wealth management.

Position Overview

We are seeking a detail-oriented Client Service Associate to support advisors and our broader operations team with client service, account administration, meeting preparation, and day-to-day operational activities. This role is ideal for someone who enjoys working closely with clients, managing multiple priorities, and supporting a collaborative financial services team.

The Client Service Associate supports the firm’s day-to-day processes and provides superior service and support to clients and other team members. Responsibilities include working with advisors’ meeting preparation, handling investment account and insurance service and new business, processing money movement transactions, and ensuring practice compliance. This team member provides the assurance that clients are taken care of and that our client commitments are met so our advisors can promote our services with confidence.

Key Responsabilities
  • Serve as the primary contact for client emails, calls, and service requests to handle directly or delegate to other service associates with professionalism and accuracy
  • Help prepare advisors for client meetings, including follow-up and documentation
  • Assist the gathering, input, and maintenance of client financial planning and portfolio data for new and existing relationships
  • Support new accounts, account and fund transfers, and ongoing account servicing and money movements including required minimum distributions, retirement plan contributions, etc
  • Assist with electronic documents, client signatures, record maintenance, and client billing
  • Facilitate communication between advisors, custodians, wholesalers, and allied professionals
  • Maintain written systems of repeatable practice functions and workflows
  • Help organize and maintain CRM records and client information
  • Support the firm’s regulatory compliance to include regular reviews, assisting with audits, and ongoing reporting requirements
Qualifications
  • Honesty, personal integrity, and a strong sense of responsibility
  • 5+ years experience in financial services (client service role preferred)
  • Strong organizational skills and attention to detail
  • Excellent professional communication skills (written and verbal)
  • Experience working with financial software, CRMs, Microsoft Office products, and broker/dealer technology platforms
  • Ability to manage multiple tasks and follow through independently
  • Friendly, professional, and team-oriented demeanor
What We Offer
  • Collaborative team environment
  • Exposure to sophisticated financial planning and wealth management
  • Opportunities for learning and professional development
  • Hybrid work environment; 2-3 days in office in Dunwoody & Roswell/Alpharetta
  • Salary commensurate with experience plus an annual goals-based incentive bonus and health insurance allowance
  • Benefits package including PTO, 401(k) with match, group health insurance, long-term disability insurance, employee assistance and other related group benefits
  • Professional development opportunities, systems training, and participation in IFG study groups
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