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Member Services Manager Jobs in Decatur, GA (NOW HIRING)

World 50 Group

Member Services Coordinator

Atlanta, GA · On-site

As a Member Services Coordinator, you would concurrently manage a range of tasks from ensuring accurate member intel is captured in our CRM system to assisting with high touch, detailed group-related ...

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Member Services Manager information

See Decatur, GA salary details

$24.4K

$56.4K

$87.9K

How much do member services manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for member services manager in Decatur, GA is $56,430.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,400.00 and $66,900.00 per year, depending on experience, location, and employer.

What does a member services manager do?

A Member Services Manager is responsible for overseeing the support and satisfaction of an organization's members. Their duties typically include managing a team that handles member inquiries, resolving issues, and ensuring that members have a positive experience. They may also develop strategies to improve member retention, coordinate membership programs, and analyze feedback to enhance services. This role often requires strong communication, problem-solving, and leadership skills.

What are the key skills and qualifications needed to thrive as a member services manager?

To thrive as a Member Services Manager, you need strong customer service skills, leadership experience, and a background in business administration or a related field. Familiarity with CRM software, membership management systems, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help build positive member relationships and lead effective teams. These skills ensure high member satisfaction, efficient service delivery, and overall organizational success.

How does a member services manager typically collaborate with other departments to enhance member experience?

A Member Services Manager often works closely with teams such as marketing, operations, and IT to ensure a seamless experience for members. This collaboration can involve sharing member feedback, coordinating events, resolving service issues, and implementing new technologies or processes. Regular cross-departmental meetings and open communication channels are common practices, allowing the Member Services Manager to advocate for member needs and drive continuous improvement. This teamwork not only helps resolve challenges efficiently but also supports organizational goals related to member satisfaction and retention.

What are the most commonly searched types of Member Services jobs in Decatur, GA?

The most popular types of Member Services jobs in Decatur, GA are:

What are popular job titles related to Member Services Manager jobs in Decatur, GA?

For Member Services Manager jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Member Services Manager jobs in Decatur, GA look for?

The top searched job categories for Member Services Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Member Services Manager jobs?

Cities near Decatur, GA with the most Member Services Manager job openings:

Member Services Manager jobs near you
Infographic showing various Member Services Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $56,430 per year, or $27.1 per hour.

Senior Member Services Team Lead

Georgia's Own Credit Union

Atlanta, GA • Hybrid

Full-time

PTO

Posted 24 days ago

Job description

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today.

This position offers a flexible hybrid work arrangement, allowing employees to balance in-office collaboration with the benefits of remote work. We provide the necessary tools and technology to ensure seamless productivity, whether you're working from home or the office.

SUMMARY:
Team Leads will be responsible for an assigned team of Member Services Representatives, this includes but is not limited to: ongoing training, coaching, and mentoring; as well as, monitoring employees’ daily productivity and attendance. Responsible for monitoring call volume at all times and being proactive in maximizing call handling for their team.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

include the following. Other duties may be assigned.

  • Aid and Support Member Services Representatives by:
    • Answer their Member Services Representative’s questions and determining the need for any additional training.
    • Take wire requests from Member Services Representatives, contact the member, complete the wire form, facilitate receiving the signed form from the member and send the form for processing.
    • Complete daily Tier 2 (lower priority), Support Team email (standard priority) and Escalated requests (high priority).
  • Mentor and coach assigned Member Services Representatives to improve Services and Sales skills to increase productivity by:
    • Review daily individual Member Services Representatives performance reports and meet with assigned Member Services Representatives as needed to address deficiencies and offer improvement suggestions.
    • Engage with each assigned Member Services Representative daily during desk walk arounds.
    • Perform side-by-side coaching as needed.
  • Collaborate with other Team Leads to ensure departmental goals are met by:
    • Meet weekly to discuss obstacles, learning curves, and new procedures needed for their assigned teams.
    • Facilitate frequent team huddles based on weekly Team Lead meetings.
    • Collectively monitor the phone queue optimizing the effectiveness of team members.
    • Inform the department of peak in the call volume.
    • Take and handle complicated, extended calls from representatives, when necessary, to maximize call handling for the department.
    • Sign into the queue and take Member Services calls during peak times.
  • Complete timesheets, monitor and track PTO, unscheduled time off, and tardiness of their assigned team.
  • Answer inbound Member Services calls, as needed.
  • Collect end of day work for the department on Team Lead’s assigned late week.
  • Any miscellaneous duties assigned by the Member Services Operations Manager or the Member Services Sales and Service Manager.
  • Comply with all Credit Union policies and procedures.
EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:
  • General abilities include the use of a phone with good hearing and speaking abilities; use of a PC, keyboard, and calculator with good hand coordination necessary for filling out forms per member request.
  • Basic sales skills.
  • Strong math skills.
  • Strong communication skills.
  • Good organizational skills.
  • Ability to work in a team environment.
  • Ability to deal with member reaction in adverse situations.
ADDITIONAL/IMPORTANT SKILLSETS:

This position requires a high school diploma or equivalent with one to two years of experience at Georgia’s Own preferably in the Member Services call center. Also, previous supervisory experience and the ability to be supportive, calming, and instructional are highly recommended.

PHYSICAL REQUIREMENTS:

To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated, and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up 10 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the Credit Union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the Credit Union within 30 days of any changes that need to be reflected on the NMLS registry.

Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans. 

We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.