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Member Service Rep Jobs in Madison, WI (NOW HIRING)

Promachbuilt

Customer Service Representative

Middleton, WI · On-site

$16 - $21.75/hr

The CSR is responsible for interfacing with customers while providing enhanced customer satisfaction and meeting company revenue and profit goals. The Customer Service Representative reports to the ...

Brewinc Events

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

About the Role: We're looking for a friendly, detail-oriented Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers--helping them ...

TEKsystems

Customer Service Representative

Waunakee, WI

$23.21/hr

Customer Service Representative (Technical Order Processing) Location: Madison, WI Pay Rate: $23.21/hour Position Type: Contract-to-Hire (4 Months) Schedule: Full-Time About the Opportunity A growing ...

TEKsystems

Customer Service Representative

Waunakee, WI · On-site

$23.21/hr

Customer Service Representative (Technical Order Processing) Location: Madison, WI Pay Rate: $23.21/hour Position Type: Contract-to-Hire (4 Months) Schedule: Full-Time About the Opportunity A growing ...

Robert Half

Customer Service Representative

Madison, WI · On-site

$20/hr

We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Madison, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys ...

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All JobsMember Service Rep JobsMember Service Rep Jobs in Madison, WI

Member Service Rep information

See Madison, WI salary details

$8

$16

$24

How much do member service rep jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for member service rep in Madison, WI is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $12.12 and $19.13 per hour, depending on experience, location, and employer.

What is the difference between Member Service Rep vs Customer Service Representative?

AspectMember Service RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, telecom, banking, and various industries
Employer & Industry UsagePrimarily in healthcare, insurance, and membership-based organizationsBroadly across retail, finance, tech, and service sectors
Search & Comparison IntentPeople comparing roles within healthcare or membership servicesPeople seeking customer support roles across industries

The main difference is that a Member Service Rep typically works within healthcare, insurance, or membership organizations, focusing on member-specific needs. A Customer Service Representative works across various industries like retail and finance, handling general customer inquiries. While both roles require strong communication skills, the Member Service Rep often deals with specialized information related to memberships or health plans.

What is a member service representative?

A member service representative is a customer service professional who assists members or clients with inquiries, account management, and problem resolution. They often work in industries like healthcare, finance, or credit unions, using communication skills and knowledge of company policies to provide support and ensure member satisfaction.

What cities near Madison, WI are hiring for Member Service Rep jobs?

Cities near Madison, WI with the most Member Service Rep job openings:

Member Service Rep jobs near you
Infographic showing various Member Service Rep job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 2% Temporary, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $33,354 per year, or $16 per hour.

Customer Service Representative

Caliber Collision

Madison, WI

$16 - $22/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 18 hours ago

Caliber Collision rating

6.4

Company rating: 6.4 out of 10

Based on 354 frontline employees who took The Breakroom Quiz

227th of 374 rated vehicle maintenance

Job description

Service Center

Madison - East Towne

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.

BENEFITS OF JOINING CALIBER

  • Benefits from day one: Immediately eligible for medical, dental and vision
  • Industry Comparable Pay - Paid weekly and eligible for overtime
  • Paid Vacation & Holidays - Begin accruing day 1
  • Career growth opportunities - We promote from within!
  • A career for life - You'll gain hands-on experience within a production shop

REQUIREMENTS

  • 1+ years of experience within a customer facing environment

ABILITIES/SKILLS/KNOWLEDGE

  • Effective verbal and written communication skills
  • Ability to navigate multiple software systems, i.e., Microsoft Office Suite
  • Work through competing priorities and adapt easily to a fast-paced environment
  • Ability to provide personable, friendly customer service to internal and external customers
  • Ability to work in a collaborative environment

Caliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation's largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life, Caliber's more than 30,000 teammates are committed to getting customers back on the road safely - and back to the rhythm of their lives - every day.

By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.

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