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Member Service Rep Jobs in Madison, WI (NOW HIRING)

U-Haul

Customer Service Representative

Janesville, WI · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Janesville, WI · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Caliber Collision

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

... Service Representative to perform all-purpose duties, which may include, but not limited to ... We see the potential in every member of our team and look for every opportunity to advance their ...

Ruffin' It Resort

Customer Service Rep

Madison, WI · On-site

$15/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Part-Time Customer Service Representative (internally ...

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Showing results 21-40

All JobsMember Service Rep JobsMember Service Rep Jobs in Madison, WI

Member Service Rep information

See Madison, WI salary details

$8

$16

$24

How much do member service rep jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for member service rep in Madison, WI is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $12.12 and $19.13 per hour, depending on experience, location, and employer.

What is the difference between Member Service Rep vs Customer Service Representative?

AspectMember Service RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, telecom, banking, and various industries
Employer & Industry UsagePrimarily in healthcare, insurance, and membership-based organizationsBroadly across retail, finance, tech, and service sectors
Search & Comparison IntentPeople comparing roles within healthcare or membership servicesPeople seeking customer support roles across industries

The main difference is that a Member Service Rep typically works within healthcare, insurance, or membership organizations, focusing on member-specific needs. A Customer Service Representative works across various industries like retail and finance, handling general customer inquiries. While both roles require strong communication skills, the Member Service Rep often deals with specialized information related to memberships or health plans.

What is a member service representative?

A member service representative is a customer service professional who assists members or clients with inquiries, account management, and problem resolution. They often work in industries like healthcare, finance, or credit unions, using communication skills and knowledge of company policies to provide support and ensure member satisfaction.

What cities near Madison, WI are hiring for Member Service Rep jobs?

Cities near Madison, WI with the most Member Service Rep job openings:

Member Service Rep jobs near you
Infographic showing various Member Service Rep job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 2% Temporary, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $33,354 per year, or $16 per hour.

Customer Service Representative

Action Plumbing, Heating, AC and Electric

Sun Prairie, WI • On-site

$15.50 - $21.25/hr

Full-time

Re-posted 2 days ago

Job description

Job Description:

Join Our Award-Winning Team!
Are you a proactive problem solver with a passion for customer service? Do you thrive in a fast-paced environment where every call is an opportunity to make someone's day better? Action Plumbing, Heating, AC and Electrical LLC is looking for areliable and motivated Customer Service Representative (CSR)to join our team of service professionals.

Job Summary:

The CSR plays a vital role as the first point of contact for our customers and service technicians. This position ensures timely scheduling, effective communication, and top-notch customer service to maintain the high standards our customers expect.

Key Responsibilities:

  • Answer incoming service calls and schedule appointments.
  • Assign the appropriate technician to each service call based on availability and job type.
  • Coordinate technician arrival times and communicate updates to customers.
  • Relay messages and work orders between customers, technicians, and supervisors.
  • Provide exceptional customer service and follow up to ensure complete satisfaction.
  • Update customer records and service history accurately in the system.
  • Monitor and adjust daily technician schedules to ensure optimal coverage and efficiency.
  • Handle customer inquiries, resolve complaints, and manage order details.
  • Use map-reading skills and geographical knowledge to assist in dispatch logistics.
  • Perform other administrative and support tasks as needed.

Requirements:

  • High School Diploma or Equivalent
  • Proficient in Microsoft Office and general computer skills
  • Strong multitasking, organizational, and prioritization abilities
  • Excellent written and verbal communication skills
  • Friendly, professional phone presence
  • Ability to sit, stand, walk, talk, and hear for extended periods
  • Manual dexterity for working with computers and phones
  • Ability to lift/move up to 25 lbs occasionally

Preferred Skills:

  • Prior experience in dispatching, customer service, or schedule coordination
  • Strong geographic knowledge or map-reading skills
  • Ability to remain calm and focused in a busy office or call center environment
  • A positive, team-oriented attitude with strong problem-solving abilities
  • Professional and courteous communication style with both customers and technicians

Work Environment:
Typical office or call center environment with a low noise level. We value a supportive, team-driven culture where everyone is empowered to succeed.

Ready to Apply?
If you're passionate about customer service, love staying organized, and want to be part of a respected local company, we'd love to hear from you. Apply today and take the next step in your career with Action Plumbing, Heating, AC and Electrical LLC!

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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