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Member Service Rep Jobs in Wausau, WI (NOW HIRING)

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Member Service Rep information

See Wausau, WI salary details

$9

$17

$25

How much do member service rep jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for member service rep in Wausau, WI is $17.05, according to ZipRecruiter salary data. Most workers in this role earn between $12.88 and $20.34 per hour, depending on experience, location, and employer.

What is the difference between Member Service Rep vs Customer Service Representative?

AspectMember Service RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, telecom, banking, and various industries
Employer & Industry UsagePrimarily in healthcare, insurance, and membership-based organizationsBroadly across retail, finance, tech, and service sectors
Search & Comparison IntentPeople comparing roles within healthcare or membership servicesPeople seeking customer support roles across industries

The main difference is that a Member Service Rep typically works within healthcare, insurance, or membership organizations, focusing on member-specific needs. A Customer Service Representative works across various industries like retail and finance, handling general customer inquiries. While both roles require strong communication skills, the Member Service Rep often deals with specialized information related to memberships or health plans.

What is a member service representative?

A member service representative is a customer service professional who assists members or clients with inquiries, account management, and problem resolution. They often work in industries like healthcare, finance, or credit unions, using communication skills and knowledge of company policies to provide support and ensure member satisfaction.

What cities near Wausau, WI are hiring for Member Service Rep jobs?

Cities near Wausau, WI with the most Member Service Rep job openings:

Member Service Rep jobs near you
Infographic showing various Member Service Rep job openings in Wausau, WI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 3% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,474 per year, or $17.1 per hour.

Member Service Representative

CoVantage Credit Union

Rothschild, WI

Full-time

Retirement, PTO

Re-posted 15 days ago

CoVantage Credit Union rating

8.5

Company rating: 8.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Eager to take the next step in your career? This is your opportunity to join our team as a Full-Time Member Service Representative at our Rothschild branch. As a Member Service Representative, you will be the face of our credit union, building connections with our members and ensuring they receive personalized assistance to meet their financial needs. You'll be in direct contact with the members assisting on a variety of transactions ranging from opening accounts to applying for loans.

CoVantage invests in our team members! Benefits include a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service. 

Job Duties

  • Assists members in opening new accounts, processing transactions, applying for loans, and providing accurate information on various financial products and services
  • Demonstrates efficiency and professionalism to members by providing warm, welcoming, and personalized service to every member who visits or contacts the credit union
  • Provides members with information regarding credit union products and services and refers the member to the appropriate person or department if unable to provide the member with information requested 
  • Understands and assesses members' financial needs to educate on and offer suitable products and services that align with their goals
  • Educates members and assists as needed with the Interactive Teller Machines
  • Collaborates with other team members and departments to achieve organizational goals and maintain a positive and supportive work environment
  • Participates in community events and outreach programs to promote financial literacy and cultivate strong ties with local residents and organizations

This individual will work a varied schedule including working multiple Saturdays per month.

Qualifications

  • High school diploma or equivalent
  • Minimum 1 years' experience working in a financial institution or service or sales related capacity or Associate's Degree
  • Strong written and verbal communication skills with the ability to work in direct, professional contact with a wide variety of people on a daily basis 
  • Exhibits above average performance accuracy, productivity, and member service
  • Is punctual and maintains a neat, professional appearance and demonstrates proper business telephone etiquette 
  • Working knowledge of software programs such as Microsoft Office and Windows programs
  • Detailed knowledge of the credit union and its services 
  • Bilingual fluency preferred, but not required

What CoVantage Credit Union employees say

Pay

Benefits

Hours and flexibility

Workplace

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