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Member Representative Jobs (NOW HIRING)

The Auto Club Group

Member Representative I

Utica, MI · On-site

Company Description AAA, the nation's largest automobile club, is hiring for a full-time, licensed Member Representative II in at the Alpena, MI Branch Office. We're looking for qualified individuals ...

The Auto Club Group

Member Representative I

Alpena, MI · On-site

Company Description AAA, the nation's largest automobile club, is hiring for a full-time, licensed Member Representative II in at the Alpena, MI Branch Office. We're looking for qualified individuals ...

Planet Fitness

Team Member Representative

Garfield, OH · On-site

$12/hr

Training & development Planet Fitness Careers Team Member Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to ...

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Member Representative information

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How much do member representative jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for member representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Member Representative can potentially earn $10,000 a month through commissions, bonuses, or high-volume sales, especially in industries like insurance, finance, or real estate. Success often depends on experience, sales skills, and the ability to build client relationships, with some roles offering performance-based pay without requiring a college degree.

What is the difference between Member Representative vs Customer Service Representative?

AspectMember RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require industry-specific certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or client-facing environments within insurance, healthcare, or financial sectorsCall centers, retail, or office settings across various industries
Employer & Industry UsagePrimarily in insurance, healthcare, and membership organizationsAcross retail, telecom, banking, and service industries
Search & Comparison IntentPeople comparing roles within membership or insurance sectorsIndividuals seeking general customer support roles

Member Representatives focus on assisting members of specific organizations, often requiring industry-specific knowledge. Customer Service Representatives handle general inquiries across various industries. While both roles involve communication and problem-solving, Member Representatives typically work within membership-based organizations, whereas Customer Service Representatives serve a broader range of customers.

How can I make 2000 a week working from home?

Member Representatives can potentially earn $2,000 a week by working full-time in customer service or support roles that offer commission or performance-based bonuses. Success depends on experience, skills, and the company's pay structure, often requiring strong communication skills and familiarity with CRM tools. High earnings may also involve taking on multiple clients or roles simultaneously, which can increase workload and schedule flexibility.

Why is Gen Z struggling to get jobs?

Member Representatives and other entry-level workers often face challenges such as limited work experience, high competition, and evolving skill requirements like digital literacy. Additionally, economic factors and changing employer expectations can make it harder for Gen Z job seekers to secure positions without relevant skills or certifications.

Is CSR a good entry level position?

A Member Representative role, often similar to a customer service representative (CSR), is generally considered a good entry-level position because it requires minimal prior experience and helps develop communication, problem-solving, and customer service skills. It often involves working in a team environment, using basic computer tools, and may lead to advancement within the company or industry.
What cities are hiring for Member Representative jobs? Cities with the most Member Representative job openings:
What states have the most Member Representative jobs? States with the most job openings for Member Representative jobs include:
Member Representative jobs near you
Infographic showing various Member Representative job openings in the United States as of June 2026, with employment types broken down into 66% Full Time, 31% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.
Member Representative I

Member Representative I

The Auto Club Group

Utica, MI • On-site

Full-time

Posted 14 days ago

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 274 frontline employees who took The Breakroom Quiz

204th of 261 rated insurance

Job description

Company Description
AAA, the nation's largest automobile club, is hiring for a full-time, licensed Member Representative II in at the Alpena, MI Branch Office. We're looking for qualified individuals to fill this position.
The Auto Club Group (ACG) is the second largest AAA club in North America. ACG and its affiliates provide membership, travel, insurance and financial services offerings to approximately 8.5 million members across 11 states and two U.S. territories including Florida, Georgia, Iowa, Michigan, Nebraska, North Dakota, Wisconsin, Puerto Rico and the U.S. Virgin Islands; most of Illinois, Minnesota and Tennessee; and a portion of Indiana. ACG belongs to the national AAA federation with nearly 53 million members in the United States and Canada and whose mission includes protecting and advancing freedom of mobility and improving traffic safety.
Job Description
Provides a high level of support services to members related to the sales and service function including: servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products. Routes members with complete travel itinerary, including triptiks, brochures, tour books, maps, travel and recreation information and all necessary and pertinent information in accordance with company and national AAA approved procedures. Provides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer. Responds to customer inquiries and refers to agent when appropriate. Provides a high level of administrative support to travel and insurance agents during peak periods.
Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel. Conducts outbound promotional call activities per management request and provides general promotion of auto club group products and services following established guidelines. Participates in a team environment to promote customer satisfaction and consistent service following the customer service model. Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary. Participates in office events developed to generate revenue, improve member awareness of products and support local community activities.
Qualifications
Demonstrated experience with and proven competency in the following:
  • Providing a high level of customer focused service
  • Servicing insurance policies and processing applications, renewals and amendments
  • Taking payments
  • Responding to billing and coverage questions
  • Promoting the sale of insurance products and/or travel and membership products
  • Processing monetary transactions
  • Outbound promotional calls for insurance and/or travel
  • Computer software applications (Word, Excel, etc.) And web based operations

Knowledge of:
  • Insurance and travel terminology
  • General insurance and/or travel regulations
  • Underwriting procedures
  • Sales regulatory and compliance guidelines
  • Travel systems (e.g. Focal Point, View Point, ITT, AXIS, etc.) And/or insurance systems (e.g. PPS, POS, IMS, IPM) and/or membership systems

Ability to:
  • Communicate effectively (verbal and written) with others in a work environment
  • Perform mathematical calculations to accurately perform monetary transactions
  • Work effectively in a team environment
  • Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
  • Work irregular hours including holidays and weekends (may include community events)
  • Work under pressure in a high volume, fast paced customer service environment
  • Maintain appropriate state Property & Casualty license

Preferred:
  • Appropriate state property, casualty, life, accident and health license
  • Travel accreditation (i.e. Disney college of knowledge, destination specialties or cta certification)

Experience in/with:
  • Touring procedures including the development of auto travel routings, marked maps and triptiks
  • Club and travel promotions including the sales of travel, club and membership products and services
  • Promoting the sales of ACG insurance using established guidelines

  • Successful completion of customer service, club and travel and payment processing training within 6 months of hire

Additional Information
Please see our company website for more details: www.aaa.com
The Auto Club Group is an equal opportunity employer.

What AAA The Auto Club Group employees say

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American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

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