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Member Representative Jobs (NOW HIRING)

Seattle Credit Union

Member Representative

Seattle, WA · On-site

$22 - $27/hr

Member Representative Department: Member Experience FLSA Status: Non-Exempt ABOUT THE ROLE: We are looking for a Member Representative who is driven to make a positive impact on the member experience.

Seattle Credit Union

Member Representative

Seattle, WA · On-site

Member Representative Department: Member Experience FLSA Status: Non-Exempt ABOUT THE ROLE: We are looking for a Member Representative who is driven to make a positive impact on the member experience.

Planet Fitness

Member Representative

Casper, WY · On-site

$13/hr

Member Services Representative We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer ...

Planet Fitness

Member Representative

Allentown, PA · On-site

Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective ...

Planet Fitness

Member Representative

Allentown, PA · On-site

Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective ...

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How much do member representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for member representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Member Representative vs Customer Service Representative?

AspectMember RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require industry-specific certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or client-facing environments within insurance, healthcare, or financial sectorsCall centers, retail, or office settings across various industries
Employer & Industry UsagePrimarily in insurance, healthcare, and membership organizationsAcross retail, telecom, banking, and service industries
Search & Comparison IntentPeople comparing roles within membership or insurance sectorsIndividuals seeking general customer support roles

Member Representatives focus on assisting members of specific organizations, often requiring industry-specific knowledge. Customer Service Representatives handle general inquiries across various industries. While both roles involve communication and problem-solving, Member Representatives typically work within membership-based organizations, whereas Customer Service Representatives serve a broader range of customers.

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Cities with the most Member Representative job openings:

What states have the most Member Representative jobs?

States with the most job openings for Member Representative jobs include:

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For Member Representative jobs, the most frequently searched job titles are:

Member Representative jobs near you
Infographic showing various Member Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Representative

Seattle, WA • On-site

Seattle Credit Union
Commercial Banking • 51 - 200 employees
Learn more about Seattle Credit Unionexternal

$22 - $27/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Why Join Us?
Seattle Credit Union is proud to be an employer committed to the growth and prosperity of its employees, members, and the community. We work in a culture where voices are amplified to drive meaningful change and generate non-stop impact. We offer a comprehensive total rewards package, such as employee-paid medical benefits, 401k matching, and generous time off, such as for volunteering and even to celebrate your birthday! We provide opportunities for employees to learn and grow while fostering an inclusive work culture, and we have a tremendously diverse workforce that drives our ability to innovate and maintain excellence.
Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission. Seattle Credit Union is proud to be intentional in recruiting, hiring, and promoting a workplace that is inclusive.
JOB TITLE: Member Representative
Department: Member Experience
FLSA Status: Non-Exempt
ABOUT THE ROLE:
We are looking for a Member Representative who is driven to make a positive impact on the member experience. You possess a bias towards action. You have a relentless pursuit of excellence while bringing others along. You do not settle for mediocrity and are comfortable with challenging the status quo. If you're always looking for more efficient and innovative ways of working, are thoughtful, intentional, and collaborative, we would love to talk to you!
Why You'll Love Working Here:
At Seattle Credit Union, we believe great work starts with great people. As a mission-driven organization, we are committed to fostering leadership at every level and live our values of being inclusive, invested, and inventive while building strong relationships across our teams and the communities we serve. By welcoming every voice, encouraging creative thinking, problem-solving, and supporting continuous growth and collaboration, we empower our employees to thrive while helping make prosperity a reality for our members and the communities we serve.
The Member Representative must become knowledgeable of all credit union products and services to best deliver exceptional service during all internal and external interactions. As a Member Representative, you will be responsible for achieving sales goals while generating positive rapport with members, employees, and all individuals within our community. You will identify member needs, drive results, and contribute to the overall success of the branch, with a commitment to serving our communities. This is an exciting opportunity to bring forth new ideas and see those ideas come to life!
WHAT YOU WILL DO:
  • Process a high volume of teller transactions, inquiries and requests (maintain cash drawers and daily balance of vaults and branch cash).
  • Process transactions accurately and efficiently, including deposits, withdrawals, transfers, and loan payments.
  • Assist members with account inquiries, transactions, account maintenance and problem resolution.
  • Builds progressive knowledge around all member-facing credit union products and services.
  • Provide exceptional service by listening to members' needs and aligning them with the features, benefits and conveniences of Seattle Credit Union's products and services.
  • Educate members on the features, functions and conveniences that our digital banking platform offers.
  • Bring a solution oriented, growth mindset to challenging situations; Provides recommendations for improvement to management when appropriate.
  • Uphold the credit union's values and brand reputation by demonstrating professionalism and integrity while creating a positive impact on surrounding communities.
  • Uses sound judgement to help safeguard members and credit union from losses and risk exposure.
  • Adheres to all Seattle Credit Union values, policies and procedures, including applicable laws and regulations.
  • Effectively adjusts to changing and evolving priorities and expectations.
  • Focuses efforts on team success and delivering solutions to members.
  • Achieves or exceeds all sales and service goals.
  • Provides support for community events.
  • Responds positively to feedback and coaching.
  • Demonstrates a commitment to SCU Values.
  • Maintains regular and punctual attendance.
  • Other duties as assigned.

WHAT YOU WILL BRING:
Basic Qualifications:
  • High school diploma or GED or equivalent work experience.
  • 0-1 years of banking experience.
  • Six months (6)+ of retail/customer service.
  • Six months (6)+ in a sales oriented role.
  • Strong interpersonal and communication skills with the ability to build rapport with members.
  • Excellent problem-solving and decision-making abilities.
  • Ability to work independently and as part of a team.
  • Ability to arrive on time for all scheduled shifts.
  • This position requires the ability to work at any assigned credit union branch location.
  • Ability to comprehend and apply credit union policy, procedure and protocols.
  • Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Visio).

Preferred Qualifications:
  • Financial Institution background.
  • Six months (6) or more of previous financial institution experience working with sales goals, referral goals, appointment or member attainment goals or up selling products.
  • Education or certifications in finance or sales.
  • Associates degree or more advanced degree.
  • Fluent in Spanish.
  • Comprehensive knowledge of state and federal regulations such as Reg. B, Reg. E, Reg. D, Reg. CC, Reg Z, and the Bank Secrecy Act.

Working Conditions:
  • This is an in-branch role in the Greater Seattle area of Washington State. We serve members every day of the week except Sunday and limited hours on Saturday.
  • While this position is assigned to a primary branch, the Member Representative is expected to provide support at other branch locations as needed. This flexibility helps ensure members receive timely, exceptional service wherever they choose to bank.
  • Team members may attend special off-hour meetings and seminars.
  • The nature of work may include prolonged periods sitting at a desk and working on a computer.

Essential Duties: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Communicate clearly and professionally with internal and external stakeholders.
  • Build and maintain positive working relationships across teams and departments.
  • Collaborate with teammates to meet deadlines and deliver quality outcomes.
  • Respond to questions, issues, or requests with empathy and sound judgment.
  • Support team initiatives, projects, or process improvements as assigned.

The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
At-Will Employment Statement: We are an Equal Opportunity/Affirmative Action Employer that celebrates our collective differences and encourages all to apply, including those with different backgrounds, disability, ages, ethnicities, races, religions, gender identities, sexual orientations, national origins, or veteran status' protected by applicable federal, state, or local law.
Benefits: Seattle Credit Union supports and invests in our employees. We offer many great benefits, including low-cost medical contributions and zero contributions for dental and vision plans. Additionally, SCU offers a generous paid time off program and a 401(k) plan with a dollar-for-dollar employer match up to 5%.
The pay range for this role is:
22 - 27 USD per hour (US SCU Above National)

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