ZipRecruiter

Log In

1

Member Representative Jobs in Alabama (NOW HIRING)

Planet Fitness

Member Services Rep

Birmingham, AL · On-site

Member Services Representative Hot Job Birmingham, AL 35206 Start Date 07/14/2026 Description THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone ...

Planet Fitness

Member Services Rep

Irondale, AL · On-site

Member Services Rep Hot Job Birmingham, AL 35210 Description THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be ...

New Horizons Credit Union

Be Seen First

Member Service Representative

Mobile, AL · On-site

Member Service Representatives serve our branches and its members as the first point of contact and often are the employees that members interact with the most. By developing relationships with our ...

next page

Showing results 1-20

All JobsMember Representative JobsMember Representative Jobs in Alabama

Member Representative information

What is the difference between Member Representative vs Customer Service Representative?

AspectMember RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require industry-specific certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or client-facing environments within insurance, healthcare, or financial sectorsCall centers, retail, or office settings across various industries
Employer & Industry UsagePrimarily in insurance, healthcare, and membership organizationsAcross retail, telecom, banking, and service industries
Search & Comparison IntentPeople comparing roles within membership or insurance sectorsIndividuals seeking general customer support roles

Member Representatives focus on assisting members of specific organizations, often requiring industry-specific knowledge. Customer Service Representatives handle general inquiries across various industries. While both roles involve communication and problem-solving, Member Representatives typically work within membership-based organizations, whereas Customer Service Representatives serve a broader range of customers.

What cities in Alabama are hiring for Member Representative jobs?

Cities in Alabama with the most Member Representative job openings:

Member Representative jobs near you
Infographic showing various Member Representative job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Member Support Representative

Scottsboro, AL • On-site

American Associated Pharmacies (AAP)
Pharmaceutical and Medicine Manufacturing • 201 - 500 employees
Learn more about American Associated Pharmacies (AAP)external

Other

This job post has expired today. Applications are no longer accepted.

Job description

Member Support Representative

Location: Scottsboro, Alabama (on-site position)

Division: AAP

Department: Member Support

Status: Full-Time, Hourly

Schedule: Monday – Friday, 8:00 a.m. – 5:00 p.m.

Are you ready to join an enthusiastic team of professionals supporting community pharmacies nationwide? American Associated Pharmacies (AAP) is one of the largest independent pharmacy cooperatives in the United States. Along with its distribution subsidiary, API Warehouse, AAP supports thousands of independent pharmacy owners, helping them thrive in a competitive health care market.

AAP is seeking a motivated Member Support Representative to join our team. The Member Support Representative is responsible for delivering exceptional service to our member pharmacies through proactive outreach, account support, and timely issue resolution. This role involves regular outbound communication with members to provide guidance, share program information, and strengthen engagement with AAP.

Essential Duties and Responsibilities

  • Respond to member inquiries via phone, email, and chat with accuracy, professionalism, and a focus on first-contact resolution.
  • Troubleshoots and resolves issues related to membership, program participation, and general support questions; collaborate with internal departments when needed.
  • Follows up on open items to ensure timely resolution and positive member outcomes.
  • Conducts outbound calls to educate members on programs and services and encourage engagement.
  • Documents all member interactions accurately in CRM systems.
  • Maintains knowledge of AAP programs and services to support member needs effectively.
  • Contributes ideas to improve member communications, support processes, and engagement strategies.
  • Represents the organization with professionalism, warmth, and a member-first mindset.
  • Performs other related duties, as assigned.

Qualifications

Required Skills and Abilities

  • Experience in customer service, member support, or a call center environment preferred.
  • Comfortable performing outbound calls to engage members and share program information.
  • Ability to exercise sound judgment and escalate issues appropriately.
  • Calm, patient, and positive demeanor—even when handling challenging situations.
  • Proficiency with computer systems and business software, including Microsoft Office Suite and CRM systems.
  • Comfortable learning, navigating, and using multiple software applications at the same time.
  • Strong verbal and written communication skills, with an ability to simplify complex information.
  • Ability to manage multiple conversations, tasks, and software systems simultaneously while maintaining accuracy and attention to detail.

Education and Experience

  • Education: High School Diploma
  • Experience: 2+ years related experience in customer service, member support, or a call center environment

Apply