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Member Enrollment Representative Jobs (NOW HIRING)

... member enrollment systems in a timely manner, and according to the account contract or service ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Provider Enrollment Representative Optum is a global organization that delivers care, aided by ... Perform as key team member on project teams spanning more than own function * Ability to submit 10 ...

Senior Provider Enrollment Representative Optum is a global organization that delivers care, aided ... Perform as key team member on project teams spanning more than own function * Ability to submit 10 ...

Provider Enrollment Representative Optum is a global organization that delivers care, aided by ... Perform as key team member on project teams spanning more than own function * Ability to submit 10 ...

Provider Enrollment Representative Optum is a global organization that delivers care, aided by ... Perform as key team member on project teams spanning more than own function * Ability to submit 10 ...

Provider Enrollment Representative Optum is a global organization that delivers care, aided by ... Perform as key team member on project teams spanning more than own function * Ability to submit 10 ...

Provider Enrollment Representative Optum is a global organization that delivers care, aided by ... Perform as key team member on project teams spanning more than own function * Ability to submit 10 ...

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Member Enrollment Representative information

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How much do member enrollment representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for member enrollment representative in the United States is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.72 per hour, depending on experience, location, and employer.

What does a member enrollment representative do?

A Member Enrollment Representative is responsible for assisting individuals with the process of enrolling in membership programs, typically for health plans, insurance, or other organizational memberships. They guide prospective members through application forms, eligibility requirements, and benefits information. These representatives also address questions, troubleshoot enrollment issues, and ensure accurate data entry. Their role is crucial for providing a positive first impression and ensuring smooth onboarding for new members.

What skills and qualifications are needed to thrive as a member enrollment representative?

To thrive as a Member Enrollment Representative, you need strong customer service abilities, attention to detail, and a high school diploma or equivalent. Familiarity with enrollment platforms, CRM systems, and basic office software is typically required, and some positions may prefer knowledge of healthcare or insurance regulations. Outstanding communication, problem-solving skills, and patience help you build rapport with members and address their enrollment needs effectively. These skills and qualities are essential to ensure accurate enrollment, member satisfaction, and compliance with organizational and regulatory standards.

What are common challenges faced by member enrollment representatives and how can they be addressed?

Member Enrollment Representatives often face challenges such as managing high call volumes during open enrollment periods, addressing complex eligibility questions, and ensuring all documentation is accurately completed. To overcome these, it's important to develop strong organizational and communication skills, stay up-to-date on plan details and regulatory changes, and utilize available technology for tracking and follow-up. Working closely with team members and supervisors can also help resolve unique cases efficiently, ensuring a smooth experience for new members.

What is the difference between Member Enrollment Representative vs Customer Service Representative?

AspectMember Enrollment RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer experience in insurance or healthcareHigh school diploma; customer service experience often preferred
Work EnvironmentHealthcare or insurance offices, call centersRetail, call centers, service desks
Employer & Industry UsageHealth insurance companies, healthcare providersVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding enrollment processes, insurance benefitsHandling customer inquiries, issue resolution

While both roles involve interacting with customers, the Member Enrollment Representative primarily focuses on assisting members with enrollment, benefits, and insurance paperwork within healthcare or insurance settings. In contrast, Customer Service Representatives handle a broader range of customer inquiries across various industries. The roles share similar credentials but differ in industry focus and daily responsibilities.

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What job categories do people searching Member Enrollment Representative jobs look for?

The top searched job categories for Member Enrollment Representative jobs are:

Infographic showing various Member Enrollment Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,986 per year, or $22.6 per hour.
Ampcus
IT Services • 1 - 5K employees

Other

Re-posted 6 days ago


Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Enrollment Technician
Job Location: Baltimore, MD

Purpose:
The Enrollment Technician I is responsible for ensuring that members are accurately enrolled into member enrollment systems in a timely manner, and according to the account contract or service agreement. To accomplish this, the associate in this role may interact and coordinate activity with key client account contacts, subscribers, Sales, Underwriting, Finance, and Information Technology associates, as well as associates aligned to the Account Installation department of other Client Client Plans.
Essential functions:
  • 75% Enroll subscribers and dependents for all lines of business as requested via fax, U.S. mail, and/or e-mail. Verify enrollment status, make changes to membership records, research and resolve enrollment system discrepancies, process membership terminations, and other forms of enrollment events. Complete monthly reconciliation process and resolve discrepancies.
  • 25% Coordinate with the Account Installation team as it pertains to member identification card process to ensure cards are not released until all enrollment updates are completed and audited. Coordinate with the Billing Technician to ensure that all group enrollments are processed prior to running the monthly bill.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience:
less than one year experience in membership enrollment, member services, billing, claims operations, and/or data analysis
Preferred Qualifications:
  • Must be able to work effectively in a team environment,
  • Must be able to adapt swiftly to multiple and rapidly changing priorities,
  • Must be able to learn and comprehend details of client accounts, process flow diagrams, and health insurance enrollment software,
  • Must be able to work effectively with large amounts of member enrollment data, paying close attention to detail upon entering data into the appropriate system,
  • Must be able to use Microsoft Office, specifically Excel

Education Level: High School Diploma or GED
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

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About Ampcus

Sourced by ZipRecruiter

Ampcus Inc. is a ISO 20000, ISO 27000, ISO 9001, CMMI DEV/3 SM and CMMI SVC/3 SM certified global provider of a broad range of Technology and Business consulting services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, client goals become our goals. Their success is our satisfaction. It’s why our clients sleep well at night. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing knowledge transfer of best practices for the organization.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Chantilly, VA, US

Year founded

2004