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Member Enrollment Representative Jobs (NOW HIRING)

VIVA USA INC

Eligibility Representative

Chicago, IL · On-site +1

The Eligibility Representative is responsible for performing analytical and administrative ... and enrollment transactions, including updates, corrections, and reconciliations of member data ...

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Member Enrollment Representative information

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How much do member enrollment representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for member enrollment representative in the United States is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.72 per hour, depending on experience, location, and employer.

What skills do you need to be an enrollment specialist?

An enrollment specialist needs strong communication and interpersonal skills to explain plans clearly and assist clients effectively. Attention to detail, organizational abilities, and familiarity with enrollment systems or software are also important for accurate processing and record-keeping.

What is the difference between Member Enrollment Representative vs Customer Service Representative?

AspectMember Enrollment RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer experience in insurance or healthcareHigh school diploma; customer service experience often preferred
Work EnvironmentHealthcare or insurance offices, call centersRetail, call centers, service desks
Employer & Industry UsageHealth insurance companies, healthcare providersVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding enrollment processes, insurance benefitsHandling customer inquiries, issue resolution

While both roles involve interacting with customers, the Member Enrollment Representative primarily focuses on assisting members with enrollment, benefits, and insurance paperwork within healthcare or insurance settings. In contrast, Customer Service Representatives handle a broader range of customer inquiries across various industries. The roles share similar credentials but differ in industry focus and daily responsibilities.

What does a Member Enrollment Representative do?

A Member Enrollment Representative is responsible for assisting individuals with the process of enrolling in membership programs, typically for health plans, insurance, or other organizational memberships. They guide prospective members through application forms, eligibility requirements, and benefits information. These representatives also address questions, troubleshoot enrollment issues, and ensure accurate data entry. Their role is crucial for providing a positive first impression and ensuring smooth onboarding for new members.

What is an enrollment representative?

An enrollment representative is a customer service professional who assists individuals with signing up for insurance plans, memberships, or services. They typically explain options, gather necessary information, and ensure accurate enrollment, often using specialized software and following regulatory guidelines.

What are some common challenges faced by Member Enrollment Representatives and how can they be addressed?

Member Enrollment Representatives often face challenges such as managing high call volumes during open enrollment periods, addressing complex eligibility questions, and ensuring all documentation is accurately completed. To overcome these, it's important to develop strong organizational and communication skills, stay up-to-date on plan details and regulatory changes, and utilize available technology for tracking and follow-up. Working closely with team members and supervisors can also help resolve unique cases efficiently, ensuring a smooth experience for new members.

How to become an enrollment coordinator?

To become an enrollment coordinator, candidates typically need a high school diploma or equivalent, along with strong communication and organizational skills. Relevant experience in customer service, insurance, or healthcare can be beneficial, and some roles may require familiarity with enrollment software or certifications in health insurance policies. Training is often provided on the job, and attention to detail is essential for managing enrollment processes effectively.

How to become a medicare enrollment specialist?

To become a Medicare enrollment specialist, candidates typically need a high school diploma or equivalent, strong communication skills, and knowledge of Medicare programs. Some roles may require certification or training in health insurance or Medicare policies, which can be obtained through industry courses or employer-sponsored programs.

What are the key skills and qualifications needed to thrive as a Member Enrollment Representative, and why are they important?

To thrive as a Member Enrollment Representative, you need strong customer service abilities, attention to detail, and a high school diploma or equivalent. Familiarity with enrollment platforms, CRM systems, and basic office software is typically required, and some positions may prefer knowledge of healthcare or insurance regulations. Outstanding communication, problem-solving skills, and patience help you build rapport with members and address their enrollment needs effectively. These skills and qualities are essential to ensure accurate enrollment, member satisfaction, and compliance with organizational and regulatory standards.
More about Member Enrollment Representative jobs
What job categories do people searching Member Enrollment Representative jobs look for? The top searched job categories for Member Enrollment Representative jobs are:
Member Enrollment Representative jobs near you
Infographic showing various Member Enrollment Representative job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 52% Physical, and 48% Remote job distribution, with an average salary of $46,986 per year, or $22.6 per hour.
Healthcare - Member Enrollment Specialist (Temporary)

Healthcare - Member Enrollment Specialist (Temporary)

Crescendo

Dallas, TX • On-site, Remote

Temporary

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

New

Job description

Role Details
Location: US: AZ, DE, FL, GA, ID, KS, MD, MI, NV, NC, SC, OR, TX, VA, WA
Work Arrangement: Remote
Type of Support: Outbound calls
Contract Duration: Temporary, 6 Months
Training Schedule: Monday - Friday, 11:00am - 8:00pm EST (tentative)
Work Schedule: Open to shifting schedules (subject to business requirements)
Expected Start Date: Immediately
About Us
Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.
More than that, Crescendo is about people. We don't just connect talent with opportunity-we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let's build the future of customer experience together.
Welcome to Crescendo. Welcome to what's next.
The Role
We're currently looking for a motivated Patient Enrollment Specialist with a passion for talking with people, building strong relationships, and providing personalized support throughout enrollment and program implementation.
The best fits for our team are people who are excited about working in a dynamic environment where they can change people's lives for the better and who are self-motivated and eager to be a strong part of the team. Additionally, those who are driven by helping others and making a real difference.
The reason you join won't be the reason you stay.
What You'll Do:
  • Serve as the first point of contact that will introduce patients to the program and help them enroll via a smartphone app
  • Conduct outbound calls (to program-eligible patients) and successfully convert those calls into enrollments
  • Create exceptional patient enrollment experiences and share insights with your peers
  • Evangelize the program benefits and the impact it will have on member health
  • Deliver value to our partners and strengthen relationships through feedback, communication, and collaboration
  • Gather patient insights on enrollment experience in order to outline areas of growth and opportunity
  • Maximize team growth by delivering observations and identifying trends to help the team as it grows

What We Expect From You:
  • Highly preferred experience with supporting customers, conducting outbound calls, and/or converting sales leads
  • You are a strong communicator who can easily build relationships, problem-solve, and navigate around push-back
  • You love being on the phone and chatting with folks, and want to flex your extroverted personality
  • You love providing assistance and showing people the benefit of a product or service
  • You are tech-savvy, skilled at multitasking, and able to navigate through different systems simultaneously
  • You can utilize your emotional intelligence to drive your conversations and allow you to meet patient needs
  • You are goal-oriented with a go-getter attitude and are able to work with limited supervision
  • You like to educate and simplify concepts for folks who struggle with complicated things

What You'll Get In Return:
  • Be part of a people-first, values-driven organization
  • Work with innovative global partners and diverse teams
  • Remote working arrangements
  • Competitive base salary
  • Generous paid time off
  • Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
  • Competitive retirement benefits
  • Access to free posture-based fitness workouts from home
  • Training and professional development opportunities

Company Culture Is At Our Core
Core values give our work intention and our culture its edge. They're the standards we hold for ourselves, our partners, and each other.
  • Care for others: Empathy is a key driver. When people thrive, so does the mission.
  • Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
  • Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what's next.
  • Take ownership: Bold choices with integrity at the core-that's how impact lasts.
  • Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.
PRIVACY NOTICE
Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about Crescendo's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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