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Member Consultant Jobs in Indiana (NOW HIRING)

Purdue Federal Credit Union

Member Consultant

Crown Point, IN · On-site

$15.50 - $19.50/hr

The key purpose of this position is to provide an exceptional in-branch member experience by handling all basic member needs including teller transactions, account maintenance, educating members ...

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Member Consultant information

See Indiana salary details

$9

$47

$112

How much do member consultant jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for member consultant in Indiana is $47.32, according to ZipRecruiter salary data. Most workers in this role earn between $23.12 and $59.47 per hour, depending on experience, location, and employer.

What is a member consultant?

A Member Consultant is a professional who assists clients or members—often in financial institutions like credit unions or banks—with their service needs. They provide guidance on products and services, process transactions, and help resolve account issues to ensure customer satisfaction. Member Consultants are typically knowledgeable about various account types, loans, and financial products, and are focused on building relationships and trust with members. Their role combines customer service, sales, and financial expertise to support members' financial well-being.

What are the key skills and qualifications needed to thrive as a member consultant, and why are they important?

To thrive as a Member Consultant, you need strong customer service skills, financial knowledge, and typically a background in banking, finance, or a related field. Familiarity with CRM systems, banking software, and compliance regulations is essential. Excellent communication, active listening, and problem-solving abilities make someone stand out in this role. These skills ensure effective support for members, foster trust, and drive satisfaction and retention in financial service environments.

How does a member consultant typically collaborate with other departments in a financial institution?

Member Consultants often work closely with departments such as lending, operations, and compliance to provide comprehensive support to members. They may coordinate with loan officers to process applications, communicate with back-office staff to resolve account issues, and partner with marketing teams to promote new products. This collaborative environment ensures members receive accurate information and seamless service. Building strong internal relationships is essential for efficiently addressing member needs and contributing to overall branch goals.

What is the difference between Member Consultant vs Customer Service Representative?

AspectMember ConsultantCustomer Service Representative
CredentialsTypically requires industry-specific certifications or experience in client relationsUsually requires basic customer service training or high school diploma
Work EnvironmentOften in financial, healthcare, or membership organizations, engaging directly with membersIn call centers, retail, or service desks, handling general customer inquiries
Employer & Industry UsageCommon in membership-based organizations, financial services, and healthcare sectorsWidespread across retail, telecom, and service industries

Member Consultants focus on building relationships with members, providing tailored advice, and managing memberships within specialized industries. Customer Service Representatives handle general inquiries, resolve issues, and support customers across various sectors. While both roles involve client interaction, Member Consultants typically require more industry-specific knowledge and certifications, emphasizing personalized service.

What are popular job titles related to Member Consultant jobs in Indiana?

For Member Consultant jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Member Consultant jobs in Indiana look for?

The top searched job categories for Member Consultant jobs in Indiana are:

Member Consultant jobs near you
Infographic showing various Member Consultant job openings in Indiana as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $98,416 per year, or $47.3 per hour.

Member Consultant

West Lafayette, IN • On-site

Purdue Federal Credit Union
Commercial Banking • 201 - 500 employees
Learn more about Purdue Federal Credit Unionexternal

Full-time

Re-posted 12 days ago

Job description

The key purpose of this position is to provide an exceptional in-branch member experience by handling all basic member needs including teller transactions, account maintenance, educating members, making recommendations, and card issues.
  • Responsible for performing a variety of cash and non-cash transactions. This includes:
    • Cashing checks
    • Receiving deposits
    • Processing funds transfers
    • Processing loan payments
    • Verifying authenticity of negotiable instruments
    • Selling cashier's checks, teller's checks, and money orders
    • Help with end of day balancing if necessary
    • Notary services
  • Responsible for assisting members with their account maintenance needs. This can include but is not limited to the following:
    • Resolving account discrepancies by performing file maintenance and account changes as applicable (disputes, unauthorized transactions, stop payments, change of address, name changes, wires, add/remove joints and beneficiaries, etc.)
    • Educating and helping members with electronic services including automated phone system, Mobile Banking App, Online Banking, MRDC, etc.
    • Research and resolve account issues
  • Responsible for performing various card (ATM and Debit) related functions. This includes:
    • Creating, blocking, and activating credit cards, ATM cards, or EMV debit cards
    • Maintaining an accurate log of cards processed, destroyed, and received
    • Researching fraud, transaction history, payments, and purchases
    • Completing loss and stolen reports as needed
    • Act as a liaison between member and Card Services department
    • Balancing instant issue card machine and doing card stock inventory daily
  • Referrals
    • Maintain and deepen relationships with credit union members
    • Identify needs and refer members to Purdue Fed team members who have expertise in those products and services
    • Encourage members to use self-service banking solutions

Additional Requirements
  • Analytical Skills - Ability to analyze applications, reports, data, and documents required to continue the request (CIP, credit reports, etc....)
  • People Skills - Ability to quickly and effectively build relationships through listening and interacting with members and associates.
  • Problems Solving Skills - To effectively and efficiently arrive at a solution to various problems encountered.
  • Communication Skills - Being able to discuss items with members and co-workers in a clear and precise manner while being an active listener.
  • Interpersonal Skills - Working as part of a team to build positive work relationships and experience, serve members and achieve branch goals.
  • Mult-tasking Skills - - Prioritizing and working on multiple tasks as required in a timely manner.
  • Mathematical Skills - To ensure calculations are done correctly by using basic mathematical skills.
  • Cash Handling Skills - Being able to handle high volume of cash through the workday.
  • Microsoft Office Skills - To create documents, letters, spreadsheets, send/receive emails, etc.
  • Company Specific Software - Fiserv, DocuSign, Meridian Link, and others
  • Basic Compliance - BSA, MLA, etc....

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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