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Member Consultant Jobs (NOW HIRING)

STCU

Member Consultant

Newport, WA · On-site

$19.48 - $22/hr

Salary range: $19.48 - $27.26 per hour Target range : $19.48-$22.00 per hour The Member Consultant creates unparalleled in-person experiences for existing and prospective consumer members that ...

STCU

Member Consultant

Rathdrum, ID · On-site

$21.64 - $30.30/hr

Salary range: $21.64 - $30.30 per hour The Member Consultant creates unparalleled in-person experiences for existing and prospective consumer members that interface with STCU through our retail ...

STCU

Member Consultant

Rathdrum, ID · On-site

$21.64 - $30.30/hr

Salary range: $21.64 - $30.30 per hour The Member Consultant creates unparalleled in-person experiences for existing and prospective consumer members that interface with STCU through our retail ...

STCU

Member Consultant

Newport, WA · On-site

$19.48 - $22/hr

Salary range: $19.48 - $27.26 per hour Target range : $19.48-$22.00 per hour The Member Consultant creates unparalleled in-person experiences for existing and prospective consumer members that ...

Bering Straits Native Corporation

Public Member Consultant in Washington, DC The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended ...

STCU

Member Consultant

Newport, WA · On-site

By conducting interactive and collaborative interviews at new member origination, subsequent account maintenance and transactional requests, the Member Consultant will identify opportunities to ...

Purdue Federal Credit Union

Member Consultant

Crown Point, IN · On-site

$15.50 - $19.50/hr

The key purpose of this position is to provide an exceptional in-branch member experience by handling all basic member needs including teller transactions, account maintenance, educating members ...

BECU

Member Consultant II

Bainbridge Island, WA · On-site

$26 - $28/hr

As a Member Consultant II, you will play a key role in delivering a seamless and high-quality member experience. Your expertise in BECU's products will allow you to identify, diagnose, and address ...

ARCTICOM LLC

Public Member Consultant

Washington, DC

Public Member Consultant in Washington, DC The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended ...

BECU

Member Consultant II

Stanwood, WA · On-site

$26 - $28/hr

As a Member Consultant II, you will play a key role in delivering a seamless and high-quality member experience. Your expertise in BECU's products will allow you to identify, diagnose, and address ...

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Member Consultant information

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$10

$49

$118

How much do member consultant jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for member consultant in the United States is $49.72, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $62.50 per hour, depending on experience, location, and employer.

What is a member consultant?

A Member Consultant is a professional who assists clients or members—often in financial institutions like credit unions or banks—with their service needs. They provide guidance on products and services, process transactions, and help resolve account issues to ensure customer satisfaction. Member Consultants are typically knowledgeable about various account types, loans, and financial products, and are focused on building relationships and trust with members. Their role combines customer service, sales, and financial expertise to support members' financial well-being.

What are the key skills and qualifications needed to thrive as a member consultant, and why are they important?

To thrive as a Member Consultant, you need strong customer service skills, financial knowledge, and typically a background in banking, finance, or a related field. Familiarity with CRM systems, banking software, and compliance regulations is essential. Excellent communication, active listening, and problem-solving abilities make someone stand out in this role. These skills ensure effective support for members, foster trust, and drive satisfaction and retention in financial service environments.

How does a member consultant typically collaborate with other departments in a financial institution?

Member Consultants often work closely with departments such as lending, operations, and compliance to provide comprehensive support to members. They may coordinate with loan officers to process applications, communicate with back-office staff to resolve account issues, and partner with marketing teams to promote new products. This collaborative environment ensures members receive accurate information and seamless service. Building strong internal relationships is essential for efficiently addressing member needs and contributing to overall branch goals.

What is the difference between Member Consultant vs Customer Service Representative?

AspectMember ConsultantCustomer Service Representative
CredentialsTypically requires industry-specific certifications or experience in client relationsUsually requires basic customer service training or high school diploma
Work EnvironmentOften in financial, healthcare, or membership organizations, engaging directly with membersIn call centers, retail, or service desks, handling general customer inquiries
Employer & Industry UsageCommon in membership-based organizations, financial services, and healthcare sectorsWidespread across retail, telecom, and service industries

Member Consultants focus on building relationships with members, providing tailored advice, and managing memberships within specialized industries. Customer Service Representatives handle general inquiries, resolve issues, and support customers across various sectors. While both roles involve client interaction, Member Consultants typically require more industry-specific knowledge and certifications, emphasizing personalized service.

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What states have the most Member Consultant jobs?

States with the most job openings for Member Consultant jobs include:

What are popular job titles related to Member Consultant jobs?

For Member Consultant jobs, the most frequently searched job titles are:

Member Consultant jobs near you
Infographic showing various Member Consultant job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $103,425 per year, or $49.7 per hour.

Member Consultant

Superior, WI • On-site

Superior Choice Credit Union
Commercial Banking • 51 - 200 employees
Learn more about Superior Choice Credit Unionexternal

$18/hr

Part-time

Re-posted 25 days ago

Job description

Join Our Team as a Member Consultant!
Superior Choice Credit Union

Do you love helping people, building relationships, and making someone's day a little better? Are you the type of person who enjoys solving problems, communicating with care, and being part of a team that makes a real difference in the community? If so, we'd love to meet you!

At Superior Choice Credit Union, our Member Consultants are more than service representatives. They are trusted financial guides, relationship builders, and the friendly voices that support our members through phone and virtual channels every day.

What You'll Do

As a Member Consultant, you'll help members manage their financial needs while delivering an exceptional experience through every call, message, and virtual interaction.

  • Provide outstanding service to members through inbound and outbound phone calls and other virtual communication channels
  • Answer member questions and resolve account-related concerns professionally, accurately, and efficiently
  • Assist members with account and service requests while delivering a positive experience
  • Help members discover products and services that support their financial goals
  • Conduct proactive outreach calls to strengthen member relationships and engagement
  • Build meaningful relationships through outstanding service and genuine conversations
  • Maintain accurate member account information and keep records up to date
  • Support credit union policies, procedures, and compliance expectations
  • Stay informed on products, services, and operating procedures to effectively support members

What Makes You a Great Fit?

You enjoy working with people and have a knack for creating positive experiences, even when conversations happen over the phone or through virtual channels. You're dependable, detail-oriented, and comfortable learning new systems, products, and procedures.

We're looking for someone who:

  • Has a high school diploma or GED
  • Has one to three years of customer service, call center, financial services, banking, or related experience
  • Communicates effectively and professionally, especially over the phone
  • Enjoys solving problems and helping members find solutions
  • Demonstrates integrity and maintains confidentiality
  • Is organized, detail-oriented, and follows procedures consistently
  • Is comfortable using computers, email, internet, and multiple software systems simultaneously
  • Has a positive attitude, self-motivation, and enjoys working independently and as part of a team

Why SCCU?

At Superior Choice Credit Union, we're more than a financial institution. We're a team of people who genuinely care about our members, our communities, and each other.

When you join SCCU, you'll find:

  • A supportive team environment
  • Opportunities for professional growth and development
  • Meaningful work that impacts our members' lives
  • A culture built on service, teamwork, and community involvement
  • Competitive pay and benefits

The Best Part?

Every day is different. One moment you'll be helping a member answer a question, and the next you'll be helping them take a step toward achieving a financial goal. The relationships you build and the impact you make are what set this role apart.

Ready to start a rewarding career with a team that puts people first?

Apply today and become part of the Superior Choice Credit Union family!