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Medicare Inbound Jobs in Texas (NOW HIRING)

Discovery at Home

Community Liaison

Dallas, TX · On-site

$75K - $85K/yr

Successfully communicate and create community/industry awareness around Discovery at Home's services for both Medicare Skilled services and Non-Skilled Private Pay services. * Take inbound calls ...

Discovery At Home Texas

Community Liaison

Dallas, TX · On-site

Successfully communicate and create community/industry awareness around Discovery at Home's services for both Medicare Skilled services and Non-Skilled Private Pay services. * Take inbound calls ...

Discovery At Home Texas

Community Liaison

Dallas, TX · On-site

$75K - $85K/yr

Successfully communicate and create community/industry awareness around Discovery at Home's services for both Medicare Skilled services and Non-Skilled Private Pay services. * Take inbound calls ...

Integritymarketing

Licensed Healthcare Agent

Dallas, TX · On-site

$19/hr

Handle inbound and outbound calls with existing Medicare members, focused on retention, education, and issue resolution * Guide members through their coverage options and next steps without high ...

New

Integritymarketing

Licensed Healthcare Agent

Dallas, TX · On-site

$19/hr

Handle inbound and outbound calls with existing Medicare members, focused on retention, education, and issue resolution * Guide members through their coverage options and next steps without high ...

New

Hawkins Personnel Group

$14 - $18/hr

... Medicare, CHIP, Medicaid, and Commercial Dental plans for state agencies and managed care associations across the nation. You are responsible for both inbound and outbound calls, emails, or chat ...

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Medicare Inbound information

What is a Medicare Inbound representative?

Medicare Inbound representatives are customer service professionals who handle incoming calls from individuals seeking information about Medicare plans, enrollment, and benefits. They assist callers—often seniors or those approaching eligibility—with understanding plan options, coverage details, and the enrollment process. Their role is crucial in providing accurate, clear information to help people make informed healthcare decisions. These representatives often work for insurance companies or third-party agencies that support Medicare beneficiaries.

What skills and qualifications are needed to thrive as a Medicare Inbound representative?

To excel as a Medicare Inbound Representative, you typically need strong knowledge of Medicare plans, excellent customer service skills, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and sometimes a health insurance license are important technical qualifications. Outstanding communication, patience, and problem-solving abilities help representatives build trust and effectively address client needs. These competencies ensure accurate information delivery, regulatory compliance, and a positive customer experience for Medicare beneficiaries.

What are common challenges faced by Medicare Inbound representatives, and how can they be managed?

Medicare Inbound representatives often encounter challenges such as handling high call volumes, addressing complex customer inquiries about benefits and coverage, and staying current with frequently changing Medicare regulations. To manage these challenges, it's important to develop strong organizational skills, utilize internal resources and knowledge bases, and actively participate in ongoing training. Effective communication and patience are also key, as representatives regularly interact with seniors who may need extra assistance understanding their options.

What is the difference between Medicare Inbound vs Medicare Customer Service Representative?

AspectMedicare InboundMedicare Customer Service Representative
CertificationsKnowledge of Medicare policies, possibly required certificationsSame certifications, focus on Medicare knowledge
Work EnvironmentCall centers, remote or office-basedCall centers, remote or office-based
Employer & IndustryHealth insurance companies, Medicare providersHealth insurance companies, Medicare providers
Job FocusHandling inbound calls about Medicare plans and coverageAssisting customers with Medicare inquiries and issues

Both roles involve assisting Medicare beneficiaries via inbound calls, requiring similar certifications and work environments. The main difference lies in job titles used by employers, but their responsibilities and industry context are closely aligned.

What are popular job titles related to Medicare Inbound jobs in Texas?

For Medicare Inbound jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Medicare Inbound jobs in Texas look for?

The top searched job categories for Medicare Inbound jobs in Texas are:

What cities in Texas are hiring for Medicare Inbound jobs?

Cities in Texas with the most Medicare Inbound job openings:

Medicare Inbound jobs near you
Infographic showing various Medicare Inbound job openings in Texas as of August 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution.

Senior Agent Support Representative (Bilingual - On-Site)

Houston, TX • On-site

Keystone Advisors
See more jobs at Keystone Advisorsexternal

$50K - $55K/yr

Full-time

Medical, Life

Re-posted 2 days ago

Job description

Company Overview
Keystone Advisors is a full-service marketing company aligned with Top Health Insurance Carriers to provide our partners and clients with a broad and competitive portfolio of Insurance Options. We have over 20 years' experience in Insurance marketing while serving our local communities with Medicare, Individual, Group Health, Life, and Annuity products. The foundation of the company and its employees lies in our core values: Customer service, integrity, compassion, tenacity, & being a team player.
Job Summary
Keystone Advisors is seeking an experienced Senior Agent Support Representative to serve as a key resource for our growing network of independent insurance agents.
This role combines agent support, contracting operations, onboarding, and relationship management responsibilities. The ideal candidate is bilingual (English/Spanish), has experience working within the health insurance industry, and possesses a strong understanding of Medicare, ACA, licensing, certifications, carrier contracting, and agent support processes.
The Senior Agent Support Representative serves as a primary point of contact for agents and agencies, helping them navigate contracting, onboarding, training requirements, compliance documentation, and operational questions while delivering exceptional customer service.
Prior insurance sales experience is highly preferred, as this role frequently supports agents with product knowledge, carrier opportunities, certifications, and business growth initiatives.
Duties and Responsibilities
Agent Contracting & Onboarding
  • Manage the onboarding and contracting process for new and existing agents.
  • Assist agents with carrier appointments, contracting submissions, and hierarchy assignments.
  • Review contracting packets for accuracy and completeness.
  • Monitor and maintain agent licensing, E&O coverage, AHIP certifications, carrier certifications, and compliance requirements.
  • Follow up with agents to resolve contracting deficiencies and outstanding requirements.
  • Maintain accurate contracting records within Salesforce and carrier systems.

Agent Support & Relationship Management
  • Serve as a primary point of contact for independent agents and agency partners.
  • Respond to inquiries regarding contracting status, certifications, commissions, carrier access, training opportunities, and operational support.
  • Provide a high level of customer service while building strong relationships with agents.
  • Escalate complex issues to management or carrier representatives when appropriate.
  • Support agency principals and top-producing agents with service-related requests.
  • Marketing events assistance and coordinating events for agents.

Training & Agent Success
  • Promote training opportunities, webinars, certification programs, and recruiting events.
  • Assist agents with Medicare and ACA certification requirements.
  • Support new agent orientation and onboarding activities.
  • Identify opportunities to cross-market additional carriers and product lines to agents.
  • Encourage agent engagement with Keystone resources, tools, and training programs.

Recruiting & Business Development Support
  • Assist with recruitment outreach and lead follow-up activities.
  • Support recruiting campaigns, job fairs, training events, and agent engagement initiatives.
  • Conduct outbound phone calls and email outreach when needed.
  • Help identify growth opportunities within the existing agent network.

Additional Responsibilities
  • Answer inbound phone calls and support ticket requests.
  • Assist with special projects and department initiatives.
  • Perform other duties as assigned.

Qualifications
Required
  • Bilingual (English/Spanish)
  • 2+ years of experience in health insurance, Medicare, ACA, carrier contracting, or agent support
  • Strong understanding of insurance licensing, E&O requirements, carrier contracting, and certifications
  • Excellent customer service and relationship management skills
  • Strong verbal and written communication skills
  • Exceptional organizational and follow-up skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Intermediate computer skills
  • Proficiency with Microsoft Office Suite, especially Microsoft Excel, and AI tools.

Preferred
  • Medicare Advantage, PDP, Medicare Supplement, ACA, or ancillary product knowledge
  • Prior insurance sales experience
  • Salesforce experience
  • Experience working with insurance carriers, FMOs, IMOs, or agencies
  • Active General Line Health & Life Insurance License

Experience/Knowledge/Skills/Abilities/Training
  • Highly organized and detail oriented
  • Ability to multi-task
  • Strong Phone Skills - including customer service, and persuasiveness of agents to contract with multiple carriers and product lines.
  • Strong data entry skills required
  • Experience with Salesforce desired
  • Knowledge of MS Office

Apply