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Medicare Inbound Jobs in Texas (NOW HIRING)

Tenet Health

Patient Access Rep

Sunnyvale, TX

$15.75 - $20.25/hr

... inbound and outbound calls, performs PBX operations, executes reception/basic demographic quick ... Message from Medicare, EMTALA, etc.). Education: Required: High school diploma or equivalent.

Texas Home Medical, Inc.

Be Seen First

Customer Service Representative

Conroe, TX · On-site

$16 - $18/hr

Conduct outbound and inbound calls to patients regarding CPAP resupply needs * Verify and document commercial insurance and Medicare eligibility and benefits * Educate patients on resupply schedules ...

Careington

Life and Health Insurance Sales

Frisco, TX · Hybrid

Be a Group 1 Life and Health Licensed Agent with the ability to be Certified for Medicare * Efficiently handle a large quantity of inbound sales calls * Work in a fast-paced environment * Identify ...

Humana

IFG Customer Success Agent

Austin, TX · On-site

$15.25 - $20.50/hr

... Medicare coverage across multiple carriers. In this role, you'll support customers through ... Deliver a high level of professionalism, empathy, and compliance with every inbound and outbound ...

New

CareSet Systems

Marketing Admin

Houston, TX

$48K/yr

Company Description Careset Systems ( - the nation's first vendor with access to 100% Medicare ... Inbound leads will be greeted with a friendly, professional voice that is responsive to their needs ...

CareSet Systems

Marketing Admin

Houston, TX · On-site

$48K/yr

Company Description Careset Systems ( - the nation's first vendor with access to 100% Medicare ... Inbound leads will be greeted with a friendly, professional voice that is responsive to their needs ...

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Medicare Inbound information

What is a Medicare Inbound representative?

Medicare Inbound representatives are customer service professionals who handle incoming calls from individuals seeking information about Medicare plans, enrollment, and benefits. They assist callers—often seniors or those approaching eligibility—with understanding plan options, coverage details, and the enrollment process. Their role is crucial in providing accurate, clear information to help people make informed healthcare decisions. These representatives often work for insurance companies or third-party agencies that support Medicare beneficiaries.

What skills and qualifications are needed to thrive as a Medicare Inbound representative?

To excel as a Medicare Inbound Representative, you typically need strong knowledge of Medicare plans, excellent customer service skills, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and sometimes a health insurance license are important technical qualifications. Outstanding communication, patience, and problem-solving abilities help representatives build trust and effectively address client needs. These competencies ensure accurate information delivery, regulatory compliance, and a positive customer experience for Medicare beneficiaries.

What is the difference between Medicare Inbound vs Medicare Customer Service Representative?

AspectMedicare InboundMedicare Customer Service Representative
CertificationsKnowledge of Medicare policies, possibly required certificationsSame certifications, focus on Medicare knowledge
Work EnvironmentCall centers, remote or office-basedCall centers, remote or office-based
Employer & IndustryHealth insurance companies, Medicare providersHealth insurance companies, Medicare providers
Job FocusHandling inbound calls about Medicare plans and coverageAssisting customers with Medicare inquiries and issues

Both roles involve assisting Medicare beneficiaries via inbound calls, requiring similar certifications and work environments. The main difference lies in job titles used by employers, but their responsibilities and industry context are closely aligned.

What are common challenges faced by Medicare Inbound representatives, and how can they be managed?

Medicare Inbound representatives often encounter challenges such as handling high call volumes, addressing complex customer inquiries about benefits and coverage, and staying current with frequently changing Medicare regulations. To manage these challenges, it's important to develop strong organizational skills, utilize internal resources and knowledge bases, and actively participate in ongoing training. Effective communication and patience are also key, as representatives regularly interact with seniors who may need extra assistance understanding their options.
What are popular job titles related to Medicare Inbound jobs in Texas? For Medicare Inbound jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Medicare Inbound jobs in Texas look for? The top searched job categories for Medicare Inbound jobs in Texas are:
What cities in Texas are hiring for Medicare Inbound jobs? Cities in Texas with the most Medicare Inbound job openings:
Medicare Inbound jobs near you
Infographic showing various Medicare Inbound job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Bilingual Medicare Sales Representative (Spanish)

Keystone Advisors

Houston, TX

$23 - $25/hr

Full-time

PTO

Re-posted 29 days ago

Job description

Licensed Medicare Telesales Representative Onsite

Job Summary

Keystone is a fast-growing company seeking top talent employees. If you want to be part of a team with a purpose, Keystone may be right for you. We are seeking licensed Medicare Telesales professionals to play a pivotal role in helping the company achieve our goal of new customer growth while maintaining an exceptional customer experience and setting a new benchmark in the industry. You will be responsible for promoting our Medicare products and services to new potential customers while being supported by the Keystone Advisors team. This is a permanent full-time position with bonus and commissions!

Company Benefits

  • Paid time off, Generous paid Holidays
  • Quarterly Company Events
  • Open Fun/Friendly Environment / Company Events
  • On The Job Training
  • Office amenities: Yoga Room, Pickleball courts, Golf Simulator, and Doggie Day care

Qualifications/Requirements

  • High School Diploma
  • Active Group 1- Life and Health Insurance Licenses
  • Maintain CE to ensure active license status
  • Clear a State required background check to obtain and maintain license
  • Strong knowledge in CRM systems and Microsoft suite products. College degree or equivalent work experience required
  • 3+ years' experience in customer service, sales, or healthcare-related industry
  • Clear an employer background check
  • High sales conversion rates

Duties & Responsibilities

  • Answer inbound sales calls from customers interested in learning about our Medicare products and services
  • Make outbound calls to prospective clients and leads
  • Discuss and assist customer needs, matching them with the most suitable plan and promotion
  • Promote company products on each call
  • Handle calls professionally, meeting company regulatory and compliance standards
  • Accurately document interaction details
  • Meet key performance indicators (sales calls, sales process, call quality, and product selection)
  • Stay educated on corporate initiatives, market changes, and process changes
  • Other duties as assigned

Knowledge, Skills, Abilities, & Experience

  • Self-motivated; upbeat attitude with high energy level
  • Excellent customer service skills
  • Excellent verbal, written communication, and interpersonal skills
  • Empathy and patience
  • Ability to multi-task
  • Passion to succeed, with a competitive spirit
Employment Type: FULL_TIME

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