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Medical Services Coordinator Jobs (NOW HIRING)

LifeStance Health

Medical Services Coordinator

Cayce, SC · On-site

$18 - $20/hr

The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer ...

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How much do medical services coordinator jobs pay per hour?

As of May 28, 2026, the average hourly pay for medical services coordinator in the United States is $23.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Medical Services Coordinator, and why are they important?

To thrive as a Medical Services Coordinator, you need strong organizational skills, knowledge of healthcare procedures, and a background in health administration or a related field, often supported by a relevant associate’s or bachelor’s degree. Familiarity with medical billing software, electronic health record (EHR) systems, and insurance processing tools is typically required. Excellent communication, problem-solving abilities, and attention to detail are crucial soft skills for this role. These skills ensure efficient coordination of medical services, accurate patient information management, and effective collaboration among healthcare providers and patients.

How does a Medical Services Coordinator typically collaborate with healthcare providers and insurance companies?

Medical Services Coordinators play a crucial role in facilitating communication between patients, healthcare providers, and insurance companies. They regularly coordinate patient appointments, verify insurance coverage, and ensure that all necessary authorizations are obtained for procedures or treatments. Effective collaboration requires clear documentation, timely follow-ups, and a strong understanding of medical terminology and insurance processes. By working closely with both clinical staff and administrative teams, Medical Services Coordinators help ensure a smooth patient experience and efficient care delivery.

What does a Medical Services Coordinator do?

A Medical Services Coordinator is responsible for organizing and managing various administrative and clinical tasks in healthcare settings. Their duties often include scheduling patient appointments, coordinating communications between patients and healthcare providers, managing medical records, and ensuring that patients receive the appropriate care and services. They may also handle insurance verification, authorizations, and billing-related tasks. Medical Services Coordinators play a vital role in ensuring the smooth operation of healthcare facilities and improving patient experiences.

What is the difference between Medical Services Coordinator vs Medical Office Assistant?

AspectMedical Services CoordinatorMedical Office Assistant
CredentialsCertification in healthcare administration or related fields often preferredHigh school diploma or equivalent; some roles may require certification
Work EnvironmentHospitals, clinics, healthcare facilities, managing patient servicesMedical offices, clinics, administrative support roles
Job ResponsibilitiesCoordinating patient care, managing medical records, liaising with healthcare providersScheduling appointments, answering phones, data entry, administrative tasks

The Medical Services Coordinator and Medical Office Assistant roles share some administrative duties but differ mainly in scope. The coordinator focuses on patient care coordination and healthcare management, often requiring specialized certifications, while the assistant handles general administrative tasks in medical settings.

More about Medical Services Coordinator jobs
What cities are hiring for Medical Services Coordinator jobs? Cities with the most Medical Services Coordinator job openings:
What are the most commonly searched types of Medical Services jobs? The most popular types of Medical Services jobs are:
Who are the top companies hiring for Medical Services Coordinator jobs? The top employers for Medical Services Coordinator jobs are:
What states have the most Medical Services Coordinator jobs? States with the most job openings for Medical Services Coordinator jobs include:
Medical Services Coordinator jobs near you
Infographic showing various Medical Services Coordinator job openings in the United States as of May 2026, with employment types broken down into 4% As Needed, 21% Full Time, 54% Part Time, 3% Temporary, 17% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,971 per year, or $23.1 per hour.

Medical Services Coordinator

LifeStance Health

Lansing, MI • On-site, Remote

$19 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Lifestance Health rating

6.8

Company rating: 6.8 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

489th of 864 rated healthcare providers

Job description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
  • Belonging: We cultivate a space where everyone can show up as their authentic self.
  • Empathy: We seek out diverse perspectives and listen to learn without judgment.
  • Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
  • One Team: We realize our full potential when we work together towards our shared purpose.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Job Summary:
The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in- person and remote patients and clinicians.
Compensation: $19.00 - 20.00/hourly, plus quarterly bonus/incentive potential
Location: 3475 Belle Chase Way, Lansing, MI 48911
Duties/Responsibilities:
Operational Excellence:
  • Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
  • Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations.
  • Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.

Patient Support:
  • Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA)
  • Facilitate communication as needed between the patient, medical staff and the patient's pharmacy
  • Manage phone systems: Answer incoming calls to medical services line and provide patient support with medication related questions, refill requests, release requests, appointment reschedules, miscellaneous inquires, etc.
  • Ensure accuracy of patient pharmacy information in the medical record
  • Scan all hard copy correspondence into patient's EHR record
  • Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
  • Immediately handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
  • Assist in coordination of external referrals for patient care

Clinician Support:
  • Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
  • Coordinate with clinicians pertaining to any additional patient questions.
  • Aid psychiatric clinicians in termination process for patients as needed (i.e. termination letter, external referral, AMD status, etc.)

Required Skills/Abilities:
  • Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
  • Ability to work independently and as a team member.
  • Strong communication skills, both written and verbal.
  • Proficient in using Computer Software Applications (Microsoft Office & EMRs)
  • Comfortable handling sensitive and confidential Information (HIPAA)

Education and Experience:
  • High School or equivalent required, associates/bachelor's degree preferred.
  • 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

Professionalism and Decision-making Responsibilities:
  • Behave Ethically: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the company.
  • Build Relationships: Establish and maintain positive working relationships with others internally and externally to achieve the organization's goals. Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Growth Mindset: Actively look for ways to improve processes/performance. Assess problem situations to identify causes, gather and process relevant information, generate workable solutions, and make recommendations and/or resolve the problem.
  • Flexibility and Adaptability: Willingness to be flexible in responsibilities and easily adapt to the company's needs.
  • Organization & Attention to Detail: Set priorities, develop a work schedule, and monitor progress towards goals, and track details, data, information. Understand the need for accurate information in data entry and communication with patients/clients and staff.
  • Conflict Resolution: Work cooperatively and effectively with others to resolve problems and express disagreements in a way that does not attack/disparage others or impact patient care.

Physical Requirements:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ADA@lifestance.com. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.

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