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Medical Service Representative Msr Jobs (NOW HIRING)

CTC

Member Services Representative I

Baxter, MN · On-site

Job Duties The primary responsibility of the Member Service Representative (MSR) is to provide high ... medical, vision, and dental plans. Company provided term life insurance, accidental death ...

SECU

Member Services Representative

Greenbelt, MD

$18.56 - $27.88/hr

... MSR brings a dynamic personality to ensure the delivery of exceptional member service through high ... Medical, vision, dental benefits * 401k plan with company matching * Generous sick, vacation and ...

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Medical Service Representative Msr information

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How much do medical service representative msr jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for medical service representative msr in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What are some common challenges Medical Service Representatives (MSRs) face when balancing administrative tasks with patient interaction?

Medical Service Representatives often juggle a variety of responsibilities, from managing patient records and scheduling appointments to providing direct assistance to patients. One common challenge is maintaining accuracy and attention to detail in administrative work while ensuring prompt, compassionate service to patients, especially during busy periods. MSRs must be adaptable and prioritize tasks effectively to meet both administrative deadlines and patient needs. Successful MSRs develop strong organizational skills and learn to communicate efficiently with both healthcare providers and patients to keep operations running smoothly.

What does a Medical Service Representative (MSR) do?

A Medical Service Representative (MSR) acts as a liaison between healthcare providers, insurance companies, and patients. They are responsible for handling inquiries about medical services, processing insurance claims, verifying patient information, and ensuring that billing and documentation are accurate. MSRs also help resolve issues related to coverage, authorizations, and payments, providing essential support to ensure patients receive timely care. Their role requires strong communication skills and knowledge of medical terminology, insurance processes, and healthcare regulations.

What are the key skills and qualifications needed to thrive as a Medical Service Representative (MSR), and why are they important?

To thrive as a Medical Service Representative (MSR), you need a solid understanding of healthcare terminology, customer service practices, and typically a high school diploma or equivalent. Familiarity with medical billing software, electronic health records (EHR) systems, and insurance verification tools is often required. Strong communication, problem-solving, and organizational skills help MSRs effectively support patients and coordinate with healthcare professionals. These abilities are crucial for ensuring accurate information exchange, efficient administrative processes, and a positive patient experience.

What is the difference between Medical Service Representative Msr vs Medical Sales Representative?

AspectMedical Service Representative (MSR)Medical Sales Representative
CredentialsHigh school diploma or equivalent; some roles may prefer certifications in healthcare or salesHigh school diploma; often requires sales or healthcare certifications
Work EnvironmentHospitals, clinics, healthcare facilities, pharmaceutical companiesMedical offices, hospitals, pharmaceutical companies, sales settings
Primary FocusProviding healthcare services, patient support, product educationPromoting and selling medical products or equipment
Employer & Industry UsageHealthcare providers, pharmaceutical companiesMedical device companies, pharmaceutical sales

The Medical Service Representative (MSR) primarily focuses on supporting healthcare providers and patients through service and education, while the Medical Sales Representative concentrates on selling medical products and equipment. Both roles require healthcare knowledge and communication skills but differ in their core responsibilities and work environments.

Rotating Member Service Representative (MSR I & II)

Rotating Member Service Representative (MSR I & II)

MECU Credit Union

Baltimore, MD

Other

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Job description

BRANCH LOCATION

Hamilton Center Branch

2337 E. Northern Parkway
Baltimore, MD 21214

***This position requires that you have dependable transportation and ability to travel to all nine (9) branch locations as needed***

***$2,000 annual pay differential for travel***

***Incumbent will work three (3) Saturday's monthly***

COMPANY SUMMARY:

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

MECUs success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

POSITION SUMMARY:

MEMBER SERVICE REPRESENTATIVE I:

The Rotating Member Service Representative (MSR) serves as a flexible, multi-skilled liaison between the credit union and its members. This position is uniquely designed to move fluidly across various physical branch locations. The primary objective is to eliminate operational gaps across the credit union network while maintaining high-tier member satisfaction, accuracy, and deep product advocacy.

Under moderate supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issue and professionally handles members' inquires face to face.

Provides a variety of transactional services for members accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member.

This position requires travel. Individuals will be required to rotate between MECU branch locations to assist as needed. This is a full- time position with mandatory three (3) Saturdays per month. Additionally, hours may vary.

MEMBER SERVICE REPRESENTATIVE II:

The Rotating Member Service Representative II delivers exceptional, relationship-focused financial services to credit union members. Because this is a rotating (floating) position, the employee must possess high adaptability, traveling frequently to different branch locations within the region to provide operational support during peak hours, staff absences, or elevated business volumes.

The Rotating MSR II handles everything from complex transactions to advanced account maintenance, dispute resolution, and consumer loan processing. This role acts as a primary brand ambassador, utilizing needs -based selling to deepen member relationships.

Under moderate supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the more complex needs or requests of the member. Provides accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members.

Opens new accounts, resolves issue and professionally handles members' inquires face to face. Provides a variety of transactional services for members accounts on deposit, loan and insurance products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member. Ability to assist with Teller functions. Conduct on the job training for MSR I.

This position requires travel. Individuals will be required to rotate between MECU branch locations to assist as needed. This is a full- time position with mandatory three (3) Saturdays per month. Additionally, hours may vary.

MEMBER SERVICE REPRESENTATIVE I QUALIFICATIONS:

Required:

  • Must have reliable transportation as this position requires daily commuting to various branch locations
  • High School Diploma
  • General education degree (GED) accepted in lieu of H.S. Diploma
  • Minimum of 12 months of Teller/Member Service experience
  • Must work three (3) Saturday per month
  • Ability to perform multiple tasks in a fast paced and challenging environment with professionalism.
  • Must have experience with 10 key calculators and basic PC experience.
  • Must have excellent verbal and written communication skills.

Preferred:

  • Candidates with exceptional job tenure (12) months or more in previous role

MEMBER SERVICE REPRESENTATIVE II QUALIFICATIONS:

Required:

  • Must have reliable transportation as this position requires daily commuting to various branch locations
  • Must work three (3) Saturday per month
  • High School Diploma
  • General education degree (GED) accepted in lieu of H.S. Diploma
  • Minimum of 18 months of Member Service experience

Preferred:

  • Candidates with exceptional job tenure (18) months or more in previous role
  • Minimum 18 months Teller/ Member Service
  • Minimum 18 months Financial Services Background

COMPETENCIES REQUIRED:

  • Proficient in the lending process including; input, funding, maintenance.
  • Proficient written and oral communication skills.
  • Participation in Business Development activities required.
  • Adherence to BSA, the Privacy Act and Elder Abuse reporting is a requirement of this position.
  • Assist in the lending process up to and including: imputing of loans; funding and maintenance.

COMPENSATION:

Salary Range per hour, depending on experience and qualifications

  • MSR I: $17.55 - $25.46
  • MSR II: $19.27 - $28.00

Benefits at MECU Credit Union:

At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:

  • Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
  • 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
  • Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
  • Tuition Assistance: Continue your education and professional development with our tuition assistance program.
  • Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
  • Parking Discounts: Enjoy discounted parking to make commuting easier.
  • Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
  • Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.

Join MECU and enjoy benefits that truly support you and your family.

PHYSICAL DEMANDS:

While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25-pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.

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