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Medical Service Representative Msr information

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How much do medical service representative msr jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for medical service representative msr in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What are some common challenges Medical Service Representatives (MSRs) face when balancing administrative tasks with patient interaction?

Medical Service Representatives often juggle a variety of responsibilities, from managing patient records and scheduling appointments to providing direct assistance to patients. One common challenge is maintaining accuracy and attention to detail in administrative work while ensuring prompt, compassionate service to patients, especially during busy periods. MSRs must be adaptable and prioritize tasks effectively to meet both administrative deadlines and patient needs. Successful MSRs develop strong organizational skills and learn to communicate efficiently with both healthcare providers and patients to keep operations running smoothly.

What does a Medical Service Representative (MSR) do?

A Medical Service Representative (MSR) acts as a liaison between healthcare providers, insurance companies, and patients. They are responsible for handling inquiries about medical services, processing insurance claims, verifying patient information, and ensuring that billing and documentation are accurate. MSRs also help resolve issues related to coverage, authorizations, and payments, providing essential support to ensure patients receive timely care. Their role requires strong communication skills and knowledge of medical terminology, insurance processes, and healthcare regulations.

What are the key skills and qualifications needed to thrive as a Medical Service Representative (MSR), and why are they important?

To thrive as a Medical Service Representative (MSR), you need a solid understanding of healthcare terminology, customer service practices, and typically a high school diploma or equivalent. Familiarity with medical billing software, electronic health records (EHR) systems, and insurance verification tools is often required. Strong communication, problem-solving, and organizational skills help MSRs effectively support patients and coordinate with healthcare professionals. These abilities are crucial for ensuring accurate information exchange, efficient administrative processes, and a positive patient experience.

What is the difference between Medical Service Representative Msr vs Medical Sales Representative?

AspectMedical Service Representative (MSR)Medical Sales Representative
CredentialsHigh school diploma or equivalent; some roles may prefer certifications in healthcare or salesHigh school diploma; often requires sales or healthcare certifications
Work EnvironmentHospitals, clinics, healthcare facilities, pharmaceutical companiesMedical offices, hospitals, pharmaceutical companies, sales settings
Primary FocusProviding healthcare services, patient support, product educationPromoting and selling medical products or equipment
Employer & Industry UsageHealthcare providers, pharmaceutical companiesMedical device companies, pharmaceutical sales

The Medical Service Representative (MSR) primarily focuses on supporting healthcare providers and patients through service and education, while the Medical Sales Representative concentrates on selling medical products and equipment. Both roles require healthcare knowledge and communication skills but differ in their core responsibilities and work environments.

Member Services Representative (MSR)

Hope and Healing Clinic

Tumwater, WA

$25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Member Service Representative (MSR): Hope and Healing Clinic, LLC 

Baseline Pay Rate: $25/hr. Hope & Healing offers medical, dental, vision, and life insurance; shortterm and longterm disability coverage; an Employee Assistance Program (EAP); vacation, sick, paid holiday, jury duty, and bereavement leave; and a 401(k)-retirement plan as part of our total compensation package.

Why Hope and Healing Clinic? 

Every journey to recovery is unique. At Hope and Healing Clinic, we offer personalized medication-assisted treatment and behavioral health therapy tailored to your needs. We are with you every step of the way to deliver guidance, support, and resources on your path towards recovery. 

Our team of healthcare professionals provide an expanded scope of care for patients enrolled in our opioid treatment program. This holistic, person-first approach addresses the core of the problem and the full impact of substance use in their lives. 

Member Service Representative (MSR)

Position Overview

The Member Service Representative (MSR) is the first point of contact for members, visitors, and vendors, ensuring a welcoming and professional environment. This role facilitates communication between medical staff and members, manages front desk operations, and supports administrative tasks to ensure efficient clinic operations.

Key Responsibilities

  • Greet and assist members, visitors, and vendors with professionalism and warmth.
  • Handle phone lines and manage communication between medical staff and members.
  • Facilitate member flow, ensuring a smooth and efficient experience in the clinic.
  • Assist members in self-check-in and verify insurance information.
  • Collect member fees, process payments, and manage mail distribution.
  • Handle medical record requests in accordance with privacy and compliance standards.
  • Maintain the cleanliness and organization of the front desk and waiting areas.
  • Participate in MSR training and attend staff meetings.
  • Adhere to HIPAA policies and ensure compliance with privacy regulations.
  • Available for extended hours, including nights and weekends, as needed.

Required Knowledge: 

  • High School Diploma or GED equivalent
  • Minimum 1 year of experience in reception or customer service in a medical or mental health setting
  • Minimum 1 year of experience with health insurance verification
  • Prior work experience in a HIPAA-regulated environment
  • Familiarity with HIPAA privacy and security requirements in a clinical setting

Required Skills:

  • Strong interpersonal and communication skills to interact with a diverse population.
  • Customer service and telephone etiquette skills to assist members effectively.
  • Ability to handle medical record requests with attention to privacy and compliance.
  • Conflict resolution skills to manage member concerns and de-escalate situations professionally.
  • Organizational skills to manage member flow and administrative tasks efficiently.

Required Abilities:

  • Ability to embrace cultural diversity and sensitivity while serving members from diverse backgrounds.
  • Capacity to demonstrate empathy, kindness, and professionalism in all interactions.
  • Physical capability to lift up to 25 lbs., move supplies, and manage physical tasks as needed.
  • Ability to establish effective working relationships with staff and members.
  • Must pass background checks.

Work Environment & Additional Information

  • Fast-paced clinic environment requiring adaptability and a service-oriented mindset.

Tribal Preference

The organization supports Tribal Preference hiring in accordance with applicable Tribal law. Preference may be given to qualified Native American applicants.

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