Description
The Receptionist & Client Intake Specialist is the first point of contact for Hailey Petty Law Firm - both in person and on the phone. This role owns the front desk and all standard reception functions, while also serving as the firm's first filter for potential new clients: gathering information, qualifying leads, and setting up qualified prospects for a smooth handoff to the sales team. This is a true hybrid role, blending traditional front-desk hospitality with the judgment and people skills of an intake/sales-support function.
Responsibilities
$3e
Qualifications
• Prior experience in reception, customer service, sales, or intake (legal or medical intake a plus)
• Comfortable asking direct questions and making judgment calls on lead quality
• Excellent phone etiquette and in-person presence
• Strong written and verbal communication skills
• Detail-oriented with the ability to manage multiple conversations/tasks at once
• Familiarity with CRM or case management software (or ability to learn quickly)
• Professional demeanor - this person represents the firm's first impression