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Medical Collections Jobs in Riverside, CA (NOW HIRING)

Altura Credit Union

Collections Specialist

Riverside, CA

$24.35 - $30.44/hr

SUMMARY The Collections Specialist manages delinquent member accounts by providing solution-focused ... Medical amp; Dependent Flex Spending Account * Life amp; A amp;D Insurance * Employee Assistance ...

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Collections Engagement Specialist

Murrieta, CA · On-site

$26/hr

Job Type Full-time Description Job Summary As a Collections Engagement Specialist, you will work closely with the Collections Operations Analyst to monitor the company's Accounts Receivable ledger to ...

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How much do medical collections jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for medical collections in Riverside, CA is $20.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Medical Collections Specialist, and why are they important?

To thrive as a Medical Collections Specialist, you need a solid understanding of medical billing, insurance processes, and accounts receivable, often supported by experience in healthcare finance or a related certification. Familiarity with billing software, electronic health records (EHR) systems, and collections databases is typically required. Strong negotiation, attention to detail, and effective communication skills help you resolve payment issues and maintain positive relationships with patients and insurers. These skills ensure timely revenue recovery for healthcare providers while upholding compliance and patient satisfaction.

What are medical collections?

Medical collections refer to the process of recovering unpaid medical bills from patients or insurance companies. When a patient or their insurer does not pay for medical services within a specified period, healthcare providers may assign or sell the debt to a collections agency. Medical collections specialists work to contact patients, negotiate payment plans, and ensure outstanding balances are resolved. This process is essential for maintaining the financial health of medical practices and hospitals while also adhering to relevant laws and regulations.

What are some common challenges faced in a Medical Collections role and how can they be effectively managed?

Medical Collections professionals often encounter challenges such as navigating complex insurance policies, handling denied or delayed claims, and communicating with patients who may be experiencing financial hardship. Success in this role requires strong organizational skills, persistence, and empathy when discussing account balances with patients. Building positive relationships with insurance companies and maintaining accurate records can help streamline the collection process and support timely resolution of outstanding accounts.

What Are Medical Collections Jobs?

People who work in medical collections serve as an intermediary between the patient and the insurance company. Your responsibilities in this career include filing claims, answering patients’ questions about their health care, and advising patients on their insurance and benefit coverage. Medical collectors run a monthly report to find any outstanding bill that is at least 30 days old. You then call up insurance companies to settle any billing matters. Other duties include appealing any claims that an insurance company has denied a patient and fixing any mistakes with the billing department. You also perform administrative tasks.

More about Medical Collections jobs
What are the most commonly searched types of Medical Collections jobs in Riverside, CA? The most popular types of Medical Collections jobs in Riverside, CA are:
What are popular job titles related to Medical Collections jobs in Riverside, CA? For Medical Collections jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Medical Collections jobs in Riverside, CA look for? The top searched job categories for Medical Collections jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Medical Collections jobs? Cities near Riverside, CA with the most Medical Collections job openings:
Medical Collections jobs near you
Infographic showing various Medical Collections job openings in Riverside, CA as of June 2026, with employment types broken down into 3% As Needed, and 97% Full Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,245 per year, or $20.8 per hour.
Collections Specialist

Collections Specialist

Altura Credit Union

Riverside, CA

$24.35 - $30.44/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

SUMMARY
The Collections Specialist manages delinquent member accounts by providing solution-focused service, negotiating repayment arrangements, and supporting positive account resolution while protecting the credit union’s financial interests. This role works collaboratively with members and internal teams to address financial hardships, minimize losses, and ensure compliance with applicable regulations, policies, and collection standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Manages delinquent loans and negative share accounts across various delinquency stages by contacting members to discuss past-due balances and repayment solutions. Reviews account history and risk factors to determine appropriate resolution strategies, including payment arrangements, deferments, settlements, and other loss mitigation options within established authority limits. Maintains collection queues, monitor repayment agreements, performs skip tracing activities, assists with repossession and reinstatement processes, coordinates with third-party vendors when appropriate, and accurately documents account activity within core systems. Provides empathetic, solution-focused service to members experiencing financial hardship while maintaining professionalism, confidentiality, and compliance with applicable policies and regulations.
  • Ensures all collection activities comply with applicable federal and state regulations, including FDCPA, FCRA, bankruptcy laws, and credit union policies and procedures. Maintains accurate and complete documentation of member interactions and account activity while adhering to established quality, compliance, and regulatory standards.
  • Meets established productivity, quality, and recovery goals related to call activity, promise-to-pay effectiveness, cure and roll rates, account resolution, loss mitigation, and member experience. Participates in coaching, training, and departmental meetings to support ongoing development and departmental performance.
  • Provides support and guidance to frontline staff regarding member/account concerns, payment solutions, and collection-related processes while collaborating with internal departments and business partners to resolve account issues and support operational efficiency.
  • Performs other duties and responsibilities as assigned to support departmental operations, organizational objectives, and the overall service goals of the credit union.
Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
EDUCATION, EXPERIENCE and QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • High school diploma or its equivalent is required.
  • Minimum 1–2 years of experience in collections, lending, customer service, or a related financial services role required, preferably with a credit union.
  • General knowledge of consumer lending products, including auto loans, credit cards, personal loans, and mortgage products.
Why Altura?
WORK-LIFE BALANCE
  • Vacation (10+ or Minimum Days)
  • Sick (8 Days)
  • Holidays (11 Days amp; 1/2 Day Christmas Eve)
  • Birthday amp; Anniversary Day Off
  • Specialized Paid Time Off (Jury Duty, Bereavement, etc.)
  • Community Volunteer Events
  • Social Events amp; Outings
  • Event amp; Venue Discounts
WEALTH INCENTIVES
  • Competitive Pay
  • Stakeholders
  • 401k Dollar-for-Dollar Match up to 6% (after one year of service)
  • Business Attire Allowance
  • Annual Performance Review amp; Increase
  • Wellness Incentive
  • Tuition Reimbursement
  • Awards, Recognitions amp; Incentives
  • Free Checking amp; Savings Accounts
  • Discounted Employee Loan Rates
HEALTH AND WELLNESS
  • Kaiser and Cigna Medical amp; Prescription Plans
  • Dental amp; Vision
  • Fitness Challenges amp; Gym Access
  • Onsite Wellness Programs
  • Medical amp; Dependent Flex Spending Account
  • Life amp; A amp;D Insurance
  • Employee Assistance Program
  • Pet Insurance

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