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Medical Billing Customer Service Representative Jobs

lynden

Customer Service Representative

Juneau, AK ยท On-site

$17 - $23/hr

We offer competitive wages, paid time off, medical, dental, vision and prescription benefits, a ... Process Bills of Lading for receiving, review bills for complete information, assign codes and ...

Rezolut

Medical Billing Representative

Buena Park, CA ยท On-site

$21/hr

Job Summary This medical Billing Representative position is responsible for updating patient ... Participate and attend meetings, training seminars and in-services to develop job knowledge.

Rezolut

Medical Billing Representative

Cohoes, NY ยท On-site

$21/hr

Job Summary This medical Billing Representative position is responsible for updating patient ... Participate and attend meetings, training seminars and in-services to develop job knowledge.

Rezolut

Medical Billing Representative

Dallas, TX ยท On-site

$21/hr

Job Summary This medical Billing Representative position is responsible for updating patient ... Participate and attend meetings, training seminars and in-services to develop job knowledge.

Rezolut

Medical Billing Representative

Hazleton, PA ยท On-site

$21/hr

Job Summary This medical Billing Representative position is responsible for updating patient ... Participate and attend meetings, training seminars and in-services to develop job knowledge.

Rezolut

Medical Billing Representative

Kingston, PA ยท On-site

$21/hr

Job Summary This medical Billing Representative position is responsible for updating patient ... Participate and attend meetings, training seminars and in-services to develop job knowledge.

Rezolut

Medical Billing Representative

Pomona, CA ยท On-site

$21/hr

Job Summary This medical Billing Representative position is responsible for updating patient ... Participate and attend meetings, training seminars and in-services to develop job knowledge.

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Medical Billing Customer Service Representative information

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How much do medical billing customer service representative jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for medical billing customer service representative in the United States is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is the highest paying medical billing job?

Senior medical billing managers or billing directors typically earn the highest salaries in medical billing, often exceeding $80,000 annually. These roles require extensive experience, leadership skills, and knowledge of billing systems and regulations. Advanced certifications and management responsibilities contribute to higher compensation in these positions.

Is it hard to get hired as a medical biller?

Getting hired as a medical billing customer service representative can vary depending on experience, certifications, and the job market. Candidates with knowledge of billing software, coding, and strong communication skills often have better chances of securing positions. Entry-level roles may be easier to obtain, but competition can be moderate to high for more advanced or specialized positions.

What are some common challenges faced by Medical Billing Customer Service Representatives and how can they be addressed?

Medical Billing Customer Service Representatives often navigate complex insurance policies and resolve billing discrepancies, which can be challenging when dealing with frustrated patients or payers. Staying up to date on insurance guidelines and maintaining clear, empathetic communication helps address misunderstandings and build trust. It's also important to collaborate closely with billing specialists and healthcare providers to ensure accurate information is relayed and issues are resolved efficiently. Regular training and leveraging support from experienced team members can further ease these challenges and promote professional growth.

What are the key skills and qualifications needed to thrive as a Medical Billing Customer Service Representative, and why are they important?

A Medical Billing Customer Service Representative should possess knowledge of medical billing procedures, insurance claims processing, and basic healthcare terminology, usually supported by a high school diploma or equivalent. Familiarity with billing software, electronic health records (EHR) systems, and sometimes certifications like Certified Medical Reimbursement Specialist (CMRS) are highly valued. Strong communication, problem-solving, and patience are crucial soft skills for effectively assisting patients and resolving billing inquiries. These skills are essential to ensure accurate billing, maintain patient satisfaction, and facilitate smooth revenue cycle management for healthcare organizations.

What does a Medical Billing Customer Service Representative do?

A Medical Billing Customer Service Representative is responsible for assisting patients, healthcare providers, and insurance companies with questions related to medical bills and insurance claims. They help resolve billing issues, explain charges, process payments, and verify insurance coverage. Their role is crucial in ensuring patients understand their financial responsibilities and that billing processes run smoothly between all parties involved.

What does a medical billing representative do?

A medical billing representative processes insurance claims, submits billing information, and ensures accurate payment for healthcare services. They often use billing software, verify patient information, and communicate with insurance companies to resolve billing issues.

What is the difference between Medical Billing Customer Service Representative vs Medical Coding Specialist?

AspectMedical Billing Customer Service RepresentativeMedical Coding Specialist
CredentialsHigh school diploma or equivalent; certification often preferredCertification in medical coding (CPC, CCS) typically required
Work EnvironmentOffice setting, healthcare facilities, or remoteOffice-based, healthcare facilities, or remote
Employer & Industry UsageHospitals, clinics, billing companiesHospitals, clinics, insurance companies
Primary FocusHandling patient inquiries, billing issues, insurance verificationReviewing medical records, assigning codes for billing

While both roles are essential in healthcare revenue cycle management, Medical Billing Customer Service Representatives focus on patient interactions and billing inquiries, whereas Medical Coding Specialists concentrate on accurately coding medical procedures and diagnoses for billing purposes.

How to get into medical billing with no experience?

Medical billing customer service representatives can enter the field with minimal experience by completing relevant training or certification programs, such as those offered by professional organizations. Developing skills in medical coding, insurance procedures, and using billing software can improve job prospects, and some employers offer on-the-job training for entry-level candidates.
More about Medical Billing Customer Service Representative jobs
What states have the most Medical Billing Customer Service Representative jobs? States with the most job openings for Medical Billing Customer Service Representative jobs include:
What job categories do people searching Medical Billing Customer Service Representative jobs look for? The top searched job categories for Medical Billing Customer Service Representative jobs are:
Medical Billing Customer Service Representative jobs near you
Infographic showing various Medical Billing Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $40,254 per year, or $19.4 per hour.

Billing Customer Service Representative

MEMIC

Portland, ME

$46K/yr

Other

Posted 5 days ago

Job description

The Billing Customer Service Representative is responsible for providing high-quality service to internal and external customers by supporting billing-related inquiries, processing requests, and assisting with payment and portal navigation. This role acts as a key point of contact for insureds, agents, and internal departments, ensuring timely, accurate, and professional resolution of billing questions and issues.

Principal Duties and Responsibilities:
1. Answer incoming phone calls and respond to billing-related inquiries from insureds, agents, andย 
internal partners
2. Monitor and respond to billing email inbox in a timely and professional manner
3. Provide clear, accurate information regarding policies, invoices, and payment details
4. Assist insureds with making online payments and navigating payment systems
5. Explain billing statements, invoice dates, balances, and payment options
6. Guide agents and insureds in navigating the customer/agent portal
7. Answer basic policy-related billing questions such as invoice schedules, amounts due, andย 
payment status
8. Document customer interactions and updates in appropriate systems
9. Collaborate with internal departments to resolve inquiries and escalate complex issues as needed

Minimum Knowledge, Skills and Abilities:
1. High School Diploma
2. ย Strong customer service and communication skills
3. ย Ability to manage a high volume of phone calls and emails
4. Strong attention to detail and accuracy
5. Problem-solving skills and ability to multi-task
6. ย Proficiency with computer systems and multiple platforms


Working Conditions
1. Normal office environment with minimal exposure to excessive noise and temperature variations.
2. Willingness to travel among company sites as needed.
3. Will be required to stand and/or sit for extended periods.
4. Will be required to work with a Video Display Terminal.
5. May be required to do occasional reaching and bending.
6. May be required to occasionally exert physical effort (lifting/carrying) using appropriate equipment if needed.

MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. Additionally, we are committed to providing an inclusive and accessible recruitment experience for all candidates. If you need a reasonable accommodation during the interview process, please contact us atย hr@memic.com.

To ensure an equitable and authentic interview process, candidates should not use AI or chatbot tools during the live interview or phone screen. We welcome any preparation you choose to do beforehand, but all responses shared during the interview must be your own.

Note: MEMIC does not offer Stem-OPT EAD Extension for this role.ย 

MEMIC's Job Applicant Privacy Notice

Starting salary is $46,293 Check out our benefit offerings here!ย 

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