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Medical Billing Customer Service Representative Jobs

Addison Group

Medical Billing CSR

Boardman, OH · On-site

$16 - $19/hr

Medical Billing CSR Location: Boardman, OH (Onsite) Industry: Healthcare / Medical Services Pay: $16 - $19 / Hour Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefits.

Chubb

Billing Customer Service Representative

Phoenix, AZ · On-site

$16 - $20.75/hr

Phone servicing of billing inquiries, taking payments, client concerns, portal navigation ... medical condition, genetic information, military and veteran status, age, and pregnancy or any ...

PFS Group

Customer Service Representative

Uvalde, TX

$13/hr

... their medical bills with clarity while delivering exceptional customer service. As a Customer ... Representative (CSR), you will play a key role in our call center by assisting patients with ...

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Medical Billing Customer Service Representative information

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How much do medical billing customer service representative jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for medical billing customer service representative in the United States is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is the highest paying medical billing job?

Senior medical billing managers or billing directors typically earn the highest salaries in medical billing, often exceeding $80,000 annually. These roles require extensive experience, leadership skills, and knowledge of billing systems and regulations. Advanced certifications and management responsibilities contribute to higher compensation in these positions.

Is it hard to get hired as a medical biller?

Getting hired as a medical billing customer service representative can vary depending on experience, certifications, and the job market. Candidates with knowledge of billing software, coding, and strong communication skills often have better chances of securing positions. Entry-level roles may be easier to obtain, but competition can be moderate to high for more advanced or specialized positions.

What are some common challenges faced by Medical Billing Customer Service Representatives and how can they be addressed?

Medical Billing Customer Service Representatives often navigate complex insurance policies and resolve billing discrepancies, which can be challenging when dealing with frustrated patients or payers. Staying up to date on insurance guidelines and maintaining clear, empathetic communication helps address misunderstandings and build trust. It's also important to collaborate closely with billing specialists and healthcare providers to ensure accurate information is relayed and issues are resolved efficiently. Regular training and leveraging support from experienced team members can further ease these challenges and promote professional growth.

What are the key skills and qualifications needed to thrive as a Medical Billing Customer Service Representative, and why are they important?

A Medical Billing Customer Service Representative should possess knowledge of medical billing procedures, insurance claims processing, and basic healthcare terminology, usually supported by a high school diploma or equivalent. Familiarity with billing software, electronic health records (EHR) systems, and sometimes certifications like Certified Medical Reimbursement Specialist (CMRS) are highly valued. Strong communication, problem-solving, and patience are crucial soft skills for effectively assisting patients and resolving billing inquiries. These skills are essential to ensure accurate billing, maintain patient satisfaction, and facilitate smooth revenue cycle management for healthcare organizations.

What does a Medical Billing Customer Service Representative do?

A Medical Billing Customer Service Representative is responsible for assisting patients, healthcare providers, and insurance companies with questions related to medical bills and insurance claims. They help resolve billing issues, explain charges, process payments, and verify insurance coverage. Their role is crucial in ensuring patients understand their financial responsibilities and that billing processes run smoothly between all parties involved.

What does a medical billing representative do?

A medical billing representative processes insurance claims, submits billing information, and ensures accurate payment for healthcare services. They often use billing software, verify patient information, and communicate with insurance companies to resolve billing issues.

What is the difference between Medical Billing Customer Service Representative vs Medical Coding Specialist?

AspectMedical Billing Customer Service RepresentativeMedical Coding Specialist
CredentialsHigh school diploma or equivalent; certification often preferredCertification in medical coding (CPC, CCS) typically required
Work EnvironmentOffice setting, healthcare facilities, or remoteOffice-based, healthcare facilities, or remote
Employer & Industry UsageHospitals, clinics, billing companiesHospitals, clinics, insurance companies
Primary FocusHandling patient inquiries, billing issues, insurance verificationReviewing medical records, assigning codes for billing

While both roles are essential in healthcare revenue cycle management, Medical Billing Customer Service Representatives focus on patient interactions and billing inquiries, whereas Medical Coding Specialists concentrate on accurately coding medical procedures and diagnoses for billing purposes.

How to get into medical billing with no experience?

Medical billing customer service representatives can enter the field with minimal experience by completing relevant training or certification programs, such as those offered by professional organizations. Developing skills in medical coding, insurance procedures, and using billing software can improve job prospects, and some employers offer on-the-job training for entry-level candidates.
More about Medical Billing Customer Service Representative jobs
What states have the most Medical Billing Customer Service Representative jobs? States with the most job openings for Medical Billing Customer Service Representative jobs include:
What job categories do people searching Medical Billing Customer Service Representative jobs look for? The top searched job categories for Medical Billing Customer Service Representative jobs are:
Medical Billing Customer Service Representative jobs near you
Infographic showing various Medical Billing Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $40,254 per year, or $19.4 per hour.
Medical Billing CSR

Medical Billing CSR

Addison Group

Boardman, OH • On-site

$16 - $19/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 16 days ago

Job description

Job Title: Medical Billing CSR

Location: Boardman, OH (Onsite)

Industry: Healthcare / Medical Services

Pay: $16 – $19 / Hour

Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefits.

About Our Client:

Addison Group is partnering with a growing healthcare organization in the Boardman, Ohio area to hire a Call Center Scheduler. Our client is expanding their outpatient services and is adding this position to support increased patient volume. The organization offers a collaborative, patient-focused environment with long-term stability and growth opportunities.

Job Description:

The billing customer service representative is the first point of contact for all incoming billing calls. Requires courteous, accurate, timely service for resolving patient issues, and making arrangements to collect and receive payments on patient accounts after their services. Also, responsible for the bad debt transfer processes. Responsible at all times for exercising good customer service, prudent judgment, and reason and striving for 100% patient satisfaction at all times.  

Key Responsibilities:

  • Receive all incoming billing calls with courteous, accurate, timely service for resolving patient issues, and making arrangements to collect and receive payments on patient accounts after their services.
  • Educate patients on our various financial assistance opportunities
  • Negotiate settlements with patients in accordance with policy
  • Update requests made by the patient into the system to ensure documentation trail exists
  • Assist patients with payment plans according to the policy
  • Maintain worklists with tasks, payment plans, and pre-bad debt
  •  HCAP Program Duties: Analyze those with limited income or struggling to pay their bills in order to settle a suitable monthly payment plan according to the hospital guidelines
  • Receive and analyze financial assistance forms (HCAP) to establish appropriate actions based on policy. Submit accounts that qualify for HCAP, maintaining a log of all HCAP approvals for the auditors, maintaining all supporting documentation per retention guidelines, and ensuring the Federal Poverty Guidelines are reviewed annually and updated on the application accordingly.
  • Delinquent Accounts Duties:  Locate and monitor overdue accounts.

Qualifications:

  1. 1 year experience working in a healthcare CSR position with a focus on patient collections and payment plans
  2. Any knowledge of the RCM process, particularly insurance, and working with patients about billing questions / collections
  3. Technical skills within EMR system and reporting tools such as Excel
  4. Experience with insurance plans and reading EOB

Additional Details:

  • Schedule: Monday–Friday, day shift
  • Hours: 7:30 AM–4:00 PM (flexible start between 7:30–8:30 AM)
  • Training hours align with standard schedule
  • Overtime available as needed
  • Position type: Full-time, permanent
  • Onsite role with free parking and nearby public transportation access

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request

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