ZipRecruiter

Log In

1

Medical Billing Customer Service Representative Jobs

Chubb

Billing Customer Service Representative

Phoenix, AZ · On-site

$16 - $20.75/hr

Phone servicing of billing inquiries, taking payments, client concerns, portal navigation ... medical condition, genetic information, military and veteran status, age, and pregnancy or any ...

Chubb

Billing Customer Service Representative, PRS

O Fallon, MO · On-site

$16 - $20.50/hr

... medical condition, genetic information, military and veteran status, age, and pregnancy or any ... Customer service experience in a high-volume client contact call center * Strong decision-making ...

next page

Showing results 1-20

All JobsMedical Billing Customer Service Representative Jobs

Medical Billing Customer Service Representative information

See salary details

$8

$19

$28

How much do medical billing customer service representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for medical billing customer service representative in the United States is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is the highest paying medical billing job?

Senior medical billing managers or billing directors typically earn the highest salaries in medical billing, often exceeding $80,000 annually. These roles require extensive experience, leadership skills, and knowledge of billing systems and regulations. Advanced certifications and management responsibilities contribute to higher compensation in these positions.

Is it hard to get hired as a medical biller?

Getting hired as a medical billing customer service representative can vary depending on experience, certifications, and the job market. Candidates with knowledge of billing software, coding, and strong communication skills often have better chances of securing positions. Entry-level roles may be easier to obtain, but competition can be moderate to high for more advanced or specialized positions.

What are some common challenges faced by Medical Billing Customer Service Representatives and how can they be addressed?

Medical Billing Customer Service Representatives often navigate complex insurance policies and resolve billing discrepancies, which can be challenging when dealing with frustrated patients or payers. Staying up to date on insurance guidelines and maintaining clear, empathetic communication helps address misunderstandings and build trust. It's also important to collaborate closely with billing specialists and healthcare providers to ensure accurate information is relayed and issues are resolved efficiently. Regular training and leveraging support from experienced team members can further ease these challenges and promote professional growth.

What are the key skills and qualifications needed to thrive as a Medical Billing Customer Service Representative, and why are they important?

A Medical Billing Customer Service Representative should possess knowledge of medical billing procedures, insurance claims processing, and basic healthcare terminology, usually supported by a high school diploma or equivalent. Familiarity with billing software, electronic health records (EHR) systems, and sometimes certifications like Certified Medical Reimbursement Specialist (CMRS) are highly valued. Strong communication, problem-solving, and patience are crucial soft skills for effectively assisting patients and resolving billing inquiries. These skills are essential to ensure accurate billing, maintain patient satisfaction, and facilitate smooth revenue cycle management for healthcare organizations.

What does a Medical Billing Customer Service Representative do?

A Medical Billing Customer Service Representative is responsible for assisting patients, healthcare providers, and insurance companies with questions related to medical bills and insurance claims. They help resolve billing issues, explain charges, process payments, and verify insurance coverage. Their role is crucial in ensuring patients understand their financial responsibilities and that billing processes run smoothly between all parties involved.

What does a medical billing representative do?

A medical billing representative processes insurance claims, submits billing information, and ensures accurate payment for healthcare services. They often use billing software, verify patient information, and communicate with insurance companies to resolve billing issues.

What is the difference between Medical Billing Customer Service Representative vs Medical Coding Specialist?

AspectMedical Billing Customer Service RepresentativeMedical Coding Specialist
CredentialsHigh school diploma or equivalent; certification often preferredCertification in medical coding (CPC, CCS) typically required
Work EnvironmentOffice setting, healthcare facilities, or remoteOffice-based, healthcare facilities, or remote
Employer & Industry UsageHospitals, clinics, billing companiesHospitals, clinics, insurance companies
Primary FocusHandling patient inquiries, billing issues, insurance verificationReviewing medical records, assigning codes for billing

While both roles are essential in healthcare revenue cycle management, Medical Billing Customer Service Representatives focus on patient interactions and billing inquiries, whereas Medical Coding Specialists concentrate on accurately coding medical procedures and diagnoses for billing purposes.

How to get into medical billing with no experience?

Medical billing customer service representatives can enter the field with minimal experience by completing relevant training or certification programs, such as those offered by professional organizations. Developing skills in medical coding, insurance procedures, and using billing software can improve job prospects, and some employers offer on-the-job training for entry-level candidates.
More about Medical Billing Customer Service Representative jobs
What states have the most Medical Billing Customer Service Representative jobs? States with the most job openings for Medical Billing Customer Service Representative jobs include:
What job categories do people searching Medical Billing Customer Service Representative jobs look for? The top searched job categories for Medical Billing Customer Service Representative jobs are:
Medical Billing Customer Service Representative jobs near you
Infographic showing various Medical Billing Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $40,254 per year, or $19.4 per hour.
Billing Customer Service Representative

Billing Customer Service Representative

O'Mally Management Group

Houston, TX • On-site

$16.25 - $21/hr

Full-time

Posted 26 days ago

Job description


Position Title Customer Service Representative

Position Goals

This is the job description for the Customer Service Representative position for Specialty Healthcare Billing and Consulting (SHBC) and additionally provides criteria for the evaluation of the position. The Customer Service Representative position plays a critical part in the medical billing process as well as the customer satisfaction for SHBC and their clients. Under the supervision of the Director of Patient Advocacy & Customer Service, the Customer Service Representative is responsible for conducting daily communications with patients and clients in respects to customer service-related tasks outlined by their supervisor. The Customer Service Representative will meet or exceed the daily and monthly productivity and performance goals set forth by the Director of Patient Advocacy & Customer Service. Additionally, the Customer Service Representative will have excellent customer service skills and have the ability to communicate effectively both written and verbally, ensuring that the customer is well informed.

Position Responsibilities

Under the direction of the Director of Patient Advocacy & Customer Service, the Customer Service Representative for Specialty Healthcare Billing & Consulting will be responsible for, but not limited to:

1. Maintain a high level of top-notch customer service and professionalism to a wide range of diverse customers

2. Ensuring that all patient billing questions, complaints, or requests of any kind are promptly addressed in the manner that secures maximum patient satisfaction

3. Ability to accept and implement coaching and feedback to ensure the ability of SHBC to achieve predetermined performance goals

4. Engaging customers on a daily basis via all forms of communications (phone, email, etc.)

5. Utilization and successful navigation through multiple computer-based applications with speed and attention to detail

Position Requirements

The requirements for employment as the Customer Service Representative for Specialty Healthcare Billing & Consulting are:

1. Excellent communication skillset; both written and verbal

2. Must be able to type 50 wpm and be able to use 10-key by touch at a rapid pace for multiple hours per day when needed

3. Must have a basic understanding of Explanation of benefits (EOBs) as well as the possess the ability to explain (in detail when necessary) to customers

4. Working knowledge and a demonstrated proficiency in at least one insurance company's billing process

5. Experience with dealing with a high volume of customers in a fast-paced environment

6. Representing clients in a professional manner at all times ensuring customer satisfaction is a priority

Education/Experience
High School Diploma or GED required
1 year experience in a high-paced, medical billing environment preferred
Certification or degree in medical billing desired

Physical Demands
1. Requires some bending, stooping, stretching
2. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment
3. Requires the ability to speak with customers for multiple hours per day
4. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports
5. Requires lifting papers or boxes up to 50 pounds occasionally
6. Requires dexterity to type 50 wpm or more
7. Work is performed in an office environment. Involves frequent contact with staff members
8. Work may be stressful at times; high-pressured, fast-paced environment with significant telephone and personal disruption
9. Must be willing to work overtime as needed to meet business objectives