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Medical Billing Customer Service Representative Jobs

Chubb

Billing Customer Service Representative

Phoenix, AZ · On-site

$16 - $20.75/hr

Phone servicing of billing inquiries, taking payments, client concerns, portal navigation ... medical condition, genetic information, military and veteran status, age, and pregnancy or any ...

JJ Billing Services Inc

Medical Billing

Miami, FL · On-site

$14 - $15/hr

We are seeking a dedicated and experienced Medical Billing & Collector to join our dynamic team at ... quality customer service. Bilingual fluency in English and Spanish is essential for effective ...

Pavago

Medical Customer Service Representative

$17.25 - $21.50/hr

Medical Customer Service Representative (Bilingual English/Spanish) - Remote Patient Support & Heal ... Billing inquiries * Deliver a compassionate, patient-first customer experience * Maintain ...

Iberdrola

Representative - Customer Billing

Rochester, NY · On-site

$16.75 - $21.75/hr

Customer Service Job Title: Representative - Customer Billing Location: Rochester, NY Work Model: Office The salary range for this position is dependent upon experience, ranging from $49,760.00 to ...

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Medical Billing Customer Service Representative information

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How much do medical billing customer service representative jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for medical billing customer service representative in the United States is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is the highest paying medical billing job?

Senior medical billing managers or billing directors typically earn the highest salaries in medical billing, often exceeding $80,000 annually. These roles require extensive experience, leadership skills, and knowledge of billing systems and regulations. Advanced certifications and management responsibilities contribute to higher compensation in these positions.

Is it hard to get hired as a medical biller?

Getting hired as a medical billing customer service representative can vary depending on experience, certifications, and the job market. Candidates with knowledge of billing software, coding, and strong communication skills often have better chances of securing positions. Entry-level roles may be easier to obtain, but competition can be moderate to high for more advanced or specialized positions.

What are some common challenges faced by Medical Billing Customer Service Representatives and how can they be addressed?

Medical Billing Customer Service Representatives often navigate complex insurance policies and resolve billing discrepancies, which can be challenging when dealing with frustrated patients or payers. Staying up to date on insurance guidelines and maintaining clear, empathetic communication helps address misunderstandings and build trust. It's also important to collaborate closely with billing specialists and healthcare providers to ensure accurate information is relayed and issues are resolved efficiently. Regular training and leveraging support from experienced team members can further ease these challenges and promote professional growth.

What are the key skills and qualifications needed to thrive as a Medical Billing Customer Service Representative, and why are they important?

A Medical Billing Customer Service Representative should possess knowledge of medical billing procedures, insurance claims processing, and basic healthcare terminology, usually supported by a high school diploma or equivalent. Familiarity with billing software, electronic health records (EHR) systems, and sometimes certifications like Certified Medical Reimbursement Specialist (CMRS) are highly valued. Strong communication, problem-solving, and patience are crucial soft skills for effectively assisting patients and resolving billing inquiries. These skills are essential to ensure accurate billing, maintain patient satisfaction, and facilitate smooth revenue cycle management for healthcare organizations.

What does a Medical Billing Customer Service Representative do?

A Medical Billing Customer Service Representative is responsible for assisting patients, healthcare providers, and insurance companies with questions related to medical bills and insurance claims. They help resolve billing issues, explain charges, process payments, and verify insurance coverage. Their role is crucial in ensuring patients understand their financial responsibilities and that billing processes run smoothly between all parties involved.

What does a medical billing representative do?

A medical billing representative processes insurance claims, submits billing information, and ensures accurate payment for healthcare services. They often use billing software, verify patient information, and communicate with insurance companies to resolve billing issues.

What is the difference between Medical Billing Customer Service Representative vs Medical Coding Specialist?

AspectMedical Billing Customer Service RepresentativeMedical Coding Specialist
CredentialsHigh school diploma or equivalent; certification often preferredCertification in medical coding (CPC, CCS) typically required
Work EnvironmentOffice setting, healthcare facilities, or remoteOffice-based, healthcare facilities, or remote
Employer & Industry UsageHospitals, clinics, billing companiesHospitals, clinics, insurance companies
Primary FocusHandling patient inquiries, billing issues, insurance verificationReviewing medical records, assigning codes for billing

While both roles are essential in healthcare revenue cycle management, Medical Billing Customer Service Representatives focus on patient interactions and billing inquiries, whereas Medical Coding Specialists concentrate on accurately coding medical procedures and diagnoses for billing purposes.

How to get into medical billing with no experience?

Medical billing customer service representatives can enter the field with minimal experience by completing relevant training or certification programs, such as those offered by professional organizations. Developing skills in medical coding, insurance procedures, and using billing software can improve job prospects, and some employers offer on-the-job training for entry-level candidates.
More about Medical Billing Customer Service Representative jobs
What states have the most Medical Billing Customer Service Representative jobs? States with the most job openings for Medical Billing Customer Service Representative jobs include:
What job categories do people searching Medical Billing Customer Service Representative jobs look for? The top searched job categories for Medical Billing Customer Service Representative jobs are:
Medical Billing Customer Service Representative jobs near you
Infographic showing various Medical Billing Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $40,254 per year, or $19.4 per hour.
Bi-Lingual Medical Billing Customer Service Support Representative

Bi-Lingual Medical Billing Customer Service Support Representative

Family Eye Physicians

Oak Brook, IL

$17 - $21.25/hr

Full-time

Re-posted 8 days ago

Job description

Job Description: Bi-Lingual Medical Billing Customer Service Support
Position Overview: Bi-Lingual Medical Billing Customer Service Support Representative is on site in Oak Brook Terrace, IL. Team member will be responsible for assisting patients, insurance companies, and internal team members with billing inquiries, providing timely and accurate response to billing / account questions, collecting patient payments, creation of payments plans, reviewing insurance and ensuring the overall satisfaction of our clients. This role involves heavy inbound and outbound calls with patients to address any concerns regarding medical claims, payments, patient balances and insurance coverage.
Key Responsibilities:
  • Answer incoming calls and respond to customer inquiries regarding medical billing, insurance claims, and payments.
  • Place outbound calls to discuss patient balances and provide payment options
  • Assist patients with understanding their medical bills, insurance coverage, and any discrepancies.
  • Review and resolve billing issues, including rejected or denied insurance claims, coding errors, and underpayments.
  • Provide clear explanations of insurance benefits, payment structures, and patient responsibilities.
  • Process and manage patient payments, including co-pays, deductibles, and outstanding balances.
  • Assist with insurance claim submissions, ensuring accurate coding and timely follow-up.
  • Set-up patient payment plans
  • Document all customer interactions, ensuring accuracy and compliance with company policies and healthcare regulations.
  • Maintain confidentiality of patient information in accordance with HIPAA (Health Insurance Portability and Accountability Act) guidelines.
  • Identify and escalate unresolved billing issues to supervisor for further investigation.
  • Provide feedback on recurring billing issues or inefficiencies to help improve processes and customer service.
Qualifications:
  • High school diploma or equivalent required; associate’s degree in healthcare, business, or related field preferred.
  • Prior experience in medical billing, coding, or customer service within the healthcare industry is preferred.
  • Familiarity with insurance claims processing, medical terminology, and healthcare billing systems (e.g., ICD-10, CPT codes, HCPCS) is a plus.
  • Strong communication skills, both verbal and written, with the ability to explain complex billing issues in a clear and professional manner. Ability to multi-task and prioritize work.
  • Bi-Lingual Spanish
  • Excellent problem-solving and analytical skills..

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