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Medical Billing Customer Service Representative Jobs

Chubb

Billing Customer Service Representative

Phoenix, AZ · On-site

$16 - $20.75/hr

Phone servicing of billing inquiries, taking payments, client concerns, portal navigation ... medical condition, genetic information, military and veteran status, age, and pregnancy or any ...

Annuity Health, LLC

Remote Customer Service Representative

$16.50 - $22.25/hr

Remote Customer Service Representative The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical bills on behalf of our clients. This ...

Annuity Health, LLC

Remote Customer Service Representative

$16.50 - $22.25/hr

Remote Customer Service Representative The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical bills on behalf of our clients. This ...

lynden

Customer Service Representative

Juneau, AK

$17 - $23/hr

We offer competitive wages, paid time off, medical, dental, vision and prescription benefits, a ... Process Bills of Lading for receiving, review bills for complete information, assign codes and ...

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Medical Billing Customer Service Representative information

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How much do medical billing customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for medical billing customer service representative in the United States is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

How to become a medical billing customer service representative?

To become a medical billing customer service representative, candidates typically need a high school diploma or equivalent, along with knowledge of medical billing processes and insurance procedures. Many employers prefer candidates with certification in medical billing or coding, such as the Certified Professional Biller (CPB) or Certified Coding Associate (CCA). Strong communication skills, attention to detail, and proficiency with billing software are also important for success in this role.

What are some common challenges faced by medical billing customer service representatives and how can they be addressed?

Medical Billing Customer Service Representatives often navigate complex insurance policies and resolve billing discrepancies, which can be challenging when dealing with frustrated patients or payers. Staying up to date on insurance guidelines and maintaining clear, empathetic communication helps address misunderstandings and build trust. It's also important to collaborate closely with billing specialists and healthcare providers to ensure accurate information is relayed and issues are resolved efficiently. Regular training and leveraging support from experienced team members can further ease these challenges and promote professional growth.

What are the key skills and qualifications needed to thrive as a medical billing customer service representative?

A Medical Billing Customer Service Representative should possess knowledge of medical billing procedures, insurance claims processing, and basic healthcare terminology, usually supported by a high school diploma or equivalent. Familiarity with billing software, electronic health records (EHR) systems, and sometimes certifications like Certified Medical Reimbursement Specialist (CMRS) are highly valued. Strong communication, problem-solving, and patience are crucial soft skills for effectively assisting patients and resolving billing inquiries. These skills are essential to ensure accurate billing, maintain patient satisfaction, and facilitate smooth revenue cycle management for healthcare organizations.

What does a medical billing customer service representative do?

A Medical Billing Customer Service Representative is responsible for assisting patients, healthcare providers, and insurance companies with questions related to medical bills and insurance claims. They help resolve billing issues, explain charges, process payments, and verify insurance coverage. Their role is crucial in ensuring patients understand their financial responsibilities and that billing processes run smoothly between all parties involved.

What is the difference between Medical Billing Customer Service Representative vs Medical Coding Specialist?

AspectMedical Billing Customer Service RepresentativeMedical Coding Specialist
CredentialsHigh school diploma or equivalent; certification often preferredCertification in medical coding (CPC, CCS) typically required
Work EnvironmentOffice setting, healthcare facilities, or remoteOffice-based, healthcare facilities, or remote
Employer & Industry UsageHospitals, clinics, billing companiesHospitals, clinics, insurance companies
Primary FocusHandling patient inquiries, billing issues, insurance verificationReviewing medical records, assigning codes for billing

While both roles are essential in healthcare revenue cycle management, Medical Billing Customer Service Representatives focus on patient interactions and billing inquiries, whereas Medical Coding Specialists concentrate on accurately coding medical procedures and diagnoses for billing purposes.

Is it hard to get hired as a medical billing customer service representative?

Getting hired as a medical billing customer service representative typically requires relevant experience, good communication skills, and knowledge of billing software or healthcare regulations. Entry-level positions may be easier to obtain, but competition can vary based on location and employer requirements.
More about Medical Billing Customer Service Representative jobs
What states have the most Medical Billing Customer Service Representative jobs? States with the most job openings for Medical Billing Customer Service Representative jobs include:
What job categories do people searching Medical Billing Customer Service Representative jobs look for? The top searched job categories for Medical Billing Customer Service Representative jobs are:
Medical Billing Customer Service Representative jobs near you
Infographic showing various Medical Billing Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $40,254 per year, or $19.4 per hour.

Medical Billing Customer Service Representative

ELITE CODING AND BILLING, LLC

Draper, UT

$16 - $21/hr

Full-time, Part-time

Re-posted 26 days ago

Job description

Always looking for qualified, fun and dedicated people to join our Elite team. As a Medical Biller, your daily duties will include entering charges, posting insurance checks, submitting insurance claims, billing patients and customer service to name a few. Full and part time positions available.

Qualifications

  • Solid understanding of billing software and electronic medical records
  • Must have ability to multitask and manage time effectively
  • Excellent written and verbal communication skills
  • 2 years of experience in medical billing a must