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Medical Billing Customer Service Representative Jobs

Texas Home Medical, Inc.

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Medical Customer Service Representative

San Antonio, TX · On-site

$16 - $18/hr

Texas Home Medical is looking for a customer service representative to join our San Antonio office ... Knowledge of medical billing practices and billing reimbursement preferred * Strong organizational ...

Rezolut

Medical Billing Representative

Buena Park, CA · On-site

$21/hr

Job Summary This medical Billing Representative position is responsible for updating patient ... Participate and attend meetings, training seminars and in-services to develop job knowledge.

Rezolut

Medical Billing Representative

Atlanta, GA · On-site

$21/hr

Job Summary This medical Billing Representative position is responsible for updating patient ... Participate and attend meetings, training seminars and in-services to develop job knowledge.

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Medical Billing Customer Service Representative information

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How much do medical billing customer service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for medical billing customer service representative in the United States is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

How to become a medical billing customer service representative?

To become a medical billing customer service representative, candidates typically need a high school diploma or equivalent, along with knowledge of medical billing processes and insurance procedures. Many employers prefer candidates with certification in medical billing or coding, such as the Certified Professional Biller (CPB) or Certified Coding Associate (CCA). Strong communication skills, attention to detail, and proficiency with billing software are also important for success in this role.

What are some common challenges faced by medical billing customer service representatives and how can they be addressed?

Medical Billing Customer Service Representatives often navigate complex insurance policies and resolve billing discrepancies, which can be challenging when dealing with frustrated patients or payers. Staying up to date on insurance guidelines and maintaining clear, empathetic communication helps address misunderstandings and build trust. It's also important to collaborate closely with billing specialists and healthcare providers to ensure accurate information is relayed and issues are resolved efficiently. Regular training and leveraging support from experienced team members can further ease these challenges and promote professional growth.

What are the key skills and qualifications needed to thrive as a medical billing customer service representative?

A Medical Billing Customer Service Representative should possess knowledge of medical billing procedures, insurance claims processing, and basic healthcare terminology, usually supported by a high school diploma or equivalent. Familiarity with billing software, electronic health records (EHR) systems, and sometimes certifications like Certified Medical Reimbursement Specialist (CMRS) are highly valued. Strong communication, problem-solving, and patience are crucial soft skills for effectively assisting patients and resolving billing inquiries. These skills are essential to ensure accurate billing, maintain patient satisfaction, and facilitate smooth revenue cycle management for healthcare organizations.

What does a medical billing customer service representative do?

A Medical Billing Customer Service Representative is responsible for assisting patients, healthcare providers, and insurance companies with questions related to medical bills and insurance claims. They help resolve billing issues, explain charges, process payments, and verify insurance coverage. Their role is crucial in ensuring patients understand their financial responsibilities and that billing processes run smoothly between all parties involved.

What is the difference between Medical Billing Customer Service Representative vs Medical Coding Specialist?

AspectMedical Billing Customer Service RepresentativeMedical Coding Specialist
CredentialsHigh school diploma or equivalent; certification often preferredCertification in medical coding (CPC, CCS) typically required
Work EnvironmentOffice setting, healthcare facilities, or remoteOffice-based, healthcare facilities, or remote
Employer & Industry UsageHospitals, clinics, billing companiesHospitals, clinics, insurance companies
Primary FocusHandling patient inquiries, billing issues, insurance verificationReviewing medical records, assigning codes for billing

While both roles are essential in healthcare revenue cycle management, Medical Billing Customer Service Representatives focus on patient interactions and billing inquiries, whereas Medical Coding Specialists concentrate on accurately coding medical procedures and diagnoses for billing purposes.

Is it hard to get hired as a medical billing customer service representative?

Getting hired as a medical billing customer service representative typically requires relevant experience, good communication skills, and knowledge of billing software or healthcare regulations. Entry-level positions may be easier to obtain, but competition can vary based on location and employer requirements.
More about Medical Billing Customer Service Representative jobs
What states have the most Medical Billing Customer Service Representative jobs? States with the most job openings for Medical Billing Customer Service Representative jobs include:
What job categories do people searching Medical Billing Customer Service Representative jobs look for? The top searched job categories for Medical Billing Customer Service Representative jobs are:
Medical Billing Customer Service Representative jobs near you
Infographic showing various Medical Billing Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $40,254 per year, or $19.4 per hour.

Customer Service Representative-Qualifications

Procare Home Medical

Anchorage, AK • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 2 days ago

Job description

Salary: $18.00-$22.00 DOE

Customer Service Representative Join the ProCare Home Medical Team!

Make a Difference Every Day. Build a Career That Matters.

At ProCare Home Medical, we're growingand we're looking for an enthusiastic, detail-oriented Customer Service Representative to join our Anchorage team. If you're passionate about helping others, thrive in a fast-paced healthcare environment, and enjoy work that truly impacts people's lives, we'd love to meet you.

As a key member of our team, you'll work directly with patients, physicians, insurance companies, and healthcare professionals to ensure patients receive the medical equipment and supplies they need. Every order you process helps improve someone's quality of life.

What You'll Do

  • Process orders for durable medical equipment (DME) and medical supplies
  • Verify insurance benefits and obtain prior authorizations
  • Communicate with patients, physicians, case managers, and insurance providers
  • Maintain accurate electronic patient records and documentation
  • Assist with medical billing and insurance-related paperwork
  • Deliver outstanding customer service both over the phone and in person
  • Work closely with a supportive team to ensure timely, accurate service

What We're Looking For

We're seeking someone who is organized, compassionate, and ready to make an impact.

Required Qualifications

  • Experience with insurance verification and prior authorizations
  • Medical billing experience (Medicare, Medicaid, and Managed Care)
  • High school diploma or equivalent
  • Excellent communication and customer service skills
  • Typing speed of at least 45 WPM
  • Strong attention to detail and accuracy
  • Ability to multitask and work efficiently in a busy office

Preferred Qualifications

  • Two or more years of healthcare, DME, or HME experience
  • Medical office experience
  • Knowledge of medical terminology
  • 10-key by touch

Why You'll Love Working at ProCare Home Medical

We believe our employees are our greatest asset. That's why we offer:

  • Medical, dental, and vision insurance
  • Life insurance
  • Paid holidays
  • Paid Time Off (PTO)
  • Opportunities for advancement and professional growth
  • A collaborative, supportive team environment
  • Meaningful work that makes a real difference in your community

Join Our Team!

If you're looking for more than just a jobif you're looking for a career where your skills, compassion, and dedication truly matterwe encourage you to apply today.

Help us deliver exceptional care, one patient at a time.

Apply now and grow your career with ProCare Home Medical!