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Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

• Bachelor of Science Degree, Nationally Certified

Experience / Qualifications

• State of Florida Supervisor License. Licensure preferred in all 6 areas or at least, Chemistry, Hematology, and Immunohematology or eligible, must obtain within 6 months of employment.
• 5 years of clinical laboratory experience.
• Knowledge of Joint Commission, College of American Pathology and AABB accreditation standards.
• Knowledge of both Federal and State Regulations on Clinical Laboratories.

Position Summary

Supervises technical and non-technical laboratory personnel as well as daily operations in assigned areas/shifts to achieve organization and regulatory requirements. Supervises personnel, processes, service levels, regulatory compliance, and service levels in assigned areas. Functional areas of responsibility may include but are not limited to technical discipline areas in which department is licenses, specimen collection, specimen processing and specimen referral testing. Performs technical and non-technical duties in assigned areas of responsibility as required.

• Responsible for scheduling, productivity, and inventory for assigned shift(s).
• Assumes responsibility for adequate staffing. Adjusts schedules and workstations assignments as needed.
• Orients new employees, conduct in-services, ensure competency testing and annual safety training. Ensures that team members adhere to established policies and procedures.
• Ensures maintenance of accreditation and licensing requirements for laboratory. Assists Manager / Director with answering / complying to accreditation standards.
• Implements the laboratory safety program. Ensures that the laboratory follows all hospital safety goals.
• Performs and interprets diagnostic laboratory procedures.
• Reviews quality control programs, preventative maintenance, and patient records.
• Interacts with other departments, physicians, and team members to produce quality laboratory results for quality patient care.
• Remains current in technical skills and knowledge.
• Monitors and evaluates the activities and attendance of team members and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures; fosters open communication by offering, encouraging, and accepting suggestions from team members regarding department operations.
• Provides technical supervisory coverage of the laboratory for equipment or reagent problems. Establishes and maintains all required records.
• Advises the manager/director of issues affecting the laboratory.
• Demonstrates proper decision making, effectively establish priorities for ongoing lab functions.
• Compiles statistics for the laboratory performance improvement program. Meets deadlines.
• Ensures that critical functions of the department are performed and documented including corrective action as needed.
• Oversees the quality control of the laboratory. Ensures that records are reviewed, and corrective action is documented.
• Unacceptable results are investigated, and corrective action documented.
• Implements the laboratory safety program. Ensures that the laboratory follows all hospital safety goals.
• Documents education, drills, and safety rounds.
• Ensures that team members are trained in computer downtime procedure, disaster preparedness, and safe work practices. Works with management to improve process found to be inadequate.
• Willing to perform bench work when the need arises to improve workflow and efficiency of the department.
• Motivates behavior, serves as a leader and mentor to others. Takes a leadership role to make changes in process happen. Demonstrates the ability to lead team members through example. Maintains effective rapport with others and gains their cooperation toward achieving goals.
• Concurrently monitors employee and departmental performance to ensure adherence to policies and procedures, timelines, and regulatory requirements.
• Develops, implements, and monitors new policies and procedures as needed.
• Ensures that department team members attend all mandatory JMC/departmental in-services and meetings.
• Concurrently monitors resource utilization, including payroll, supplies and expenses, client volume and revenue variation reports, outpatient volume reports, mileage, and expense logs; participates in MOR. Takes immediate action, as needed, to rectify problems.
• Completes and conducts performance evaluations for all team members under direct supervision after three months of employment and annually, in a timely manner.
• May be required to perform phlebotomy and cross train to other job duties and orient new team members.
• Performs other duties as assigned.

Leadership Competencies

Establishing Relationships

Builds effective networks, working relationships, and alliances with a broad range of stakeholders (both internal and external) in order to collaborate effectively within divisions and across boundaries. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.

Developing Talent

Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively.

Inspiring and Motivating Others

Fosters commitment and cohesiveness by motivating, guiding, and facilitating cooperation within the department toward goal accomplishments. Can persuade others, build consensus, and ensure cooperation from others to gain genuine acceptance to accomplish "win-win" solutions.

Demonstrating Emotional Intelligence

Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.

Acting with Integrity

Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.

Acting Strategically

Aligns day to day activities around broader organizational goals and objectives; prioritizes resources based on the strategic objectives of the organization.

Being a Champion for Change and Innovation

Supports people in their efforts to try new things. Generates novel and valuable ideas and uses these ideas to suggest new or improved processes.

Communicating Effectively

Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and across the organization.

Promoting Diversity and Inclusion

Treats all people with dignity and respect by being fair and consistent. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenge's bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.

Holding Self and Others Accountable

Sets clear performance expectations and objectives for self and others; evaluates work performance and provides feedback when needed. Accepts responsibility and accountability.

Physical Requirements

• Standing on feet 20% of shift while receiving specimens, sits up to 7hr/day on chair while doing paperwork, walking up to 50 yards per day. Lifting: 1-10 lbs. from floor to counter level, PRN to replace supplies, Carrying 1-10 lbs.; distance <50 yards several times a day. Pushing: 1-5lbs <50yards; several times a day. Squatting: Twisting several times a day to reach cabinets and equipment: Upper body 45 degrees; frequency - 10 times/day Rotating: Upper body 45 degrees; frequency - 10 time/day Reaching: arms distance 1-3 feet several times a day. OSHA exposure level is Category I - Exposure to infectious diseases, blood and body fluids. Use of appropriate protective equipment is required.

Threshold Requirements Cont.

• These threshold requirements are required and completed yearly basis.
  • Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation.
  • TB/PPD Surveillance Program
  • Maintenance of required professional licensing and/or certification(s).