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Measurement Manager Jobs in Georgia (NOW HIRING)

TTEC

Maintaining the project KPI measurements, quality control points and aligning reporting to track progress against the measurements. * Managing and controlling the creation, use, and retention of all ...

TTEC

Maintaining the project KPI measurements, quality control points and aligning reporting to track progress against the measurements. * Managing and controlling the creation, use, and retention of all ...

Oscar Health

Client Services Manager

Atlanta, GA · Remote

$111K - $145K/yr

... success measures. * Manage approved sales-to-service handoffs, validate feasibility before external commitments are made, and route non-standard requests to the appropriate decision-makers.

Walmart

Licensed Optical Manager

Roswell, GA · On-site

$34.50 - $46/hr

Oversee compliance with company policies, safety standards, and asset protection measures. * Manage budgeting, forecasting, and analyze economic trends to support business goals. * Coordinate ...

Walmart

Optical Center Manager

Roswell, GA · On-site

$34.50 - $46/hr

Oversee compliance with company policies, safety standards, and asset protection measures. * Manage budgeting, forecasting, and analyze economic trends to support business goals. * Coordinate ...

Walmart

Manager - Optical Center

Roswell, GA · On-site

$34.50 - $46/hr

Oversee compliance with company policies, safety standards, and asset protection measures. * Manage budgeting, forecasting, and analyze economic trends to support business goals. * Coordinate ...

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Measurement Manager information

What is a measurement manager?

Measurement Managers are professionals responsible for developing, implementing, and overseeing strategies to measure and analyze the performance of marketing campaigns, business processes, or products. They work with data to assess effectiveness, optimize outcomes, and provide actionable insights to stakeholders. Measurement Managers often collaborate with cross-functional teams, utilizing analytics tools and methodologies to ensure accurate and meaningful reporting. Their work helps organizations make data-driven decisions to achieve goals and improve ROI.

What are the key skills and qualifications needed to thrive as a measurement manager?

To thrive as a Measurement Manager, you need strong analytical skills, expertise in data analysis, and a background in statistics or a related field, often supported by a relevant degree. Familiarity with measurement tools, analytics platforms like Google Analytics, and data visualization software such as Tableau or Power BI is typically required. Excellent communication, attention to detail, and project management abilities help you translate data insights into actionable strategies and collaborate effectively with stakeholders. These skills are crucial for providing accurate, data-driven insights that guide organizational decision-making and optimize performance.

How does a measurement manager typically collaborate with different departments to ensure effective data-driven decision making?

A Measurement Manager works closely with teams such as marketing, product, and analytics to define key performance indicators and reporting frameworks. They facilitate cross-departmental communication by translating complex data into actionable insights and ensuring all stakeholders understand the impact of metrics on business goals. Regular meetings, collaborative workshops, and presentations are common ways Measurement Managers foster alignment and support data-driven strategies across the organization.

What is the difference between Measurement Manager vs Measurement Technician?

AspectMeasurement ManagerMeasurement Technician
CredentialsBachelor's degree in engineering, quality assurance, or related field; certifications like Six Sigma or ISO auditor often preferredHigh school diploma or associate degree; technical certifications may be advantageous
Work EnvironmentOffice-based with site visits; oversees multiple projects and teamsPrimarily on-site; conducts measurements and data collection
ResponsibilitiesDevelops measurement strategies, manages teams, analyzes data, ensures compliancePerforms measurements, records data, maintains measurement equipment

The Measurement Manager focuses on overseeing measurement processes, managing teams, and ensuring data accuracy across projects. In contrast, the Measurement Technician handles hands-on data collection and equipment maintenance. Both roles are essential, but the Manager has a broader strategic and supervisory scope, often requiring higher credentials and experience.

What are popular job titles related to Measurement Manager jobs in Georgia?

For Measurement Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Measurement Manager jobs in Georgia look for?

The top searched job categories for Measurement Manager jobs in Georgia are:

What cities in Georgia are hiring for Measurement Manager jobs?

Cities in Georgia with the most Measurement Manager job openings:

Measurement Manager jobs near you

Customer Experience and Technical Support Manager

TASi Measurement

Norcross, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Come Join Our Team!
We take pride in building quality products-and enriching the lives of those who make it possible. As a growing company, we invest in our people, our processes, and the technology that drives our success. We believe that when our team members thrive, our company thrives. We offer opportunities for career growth in a supportive, hands-on environment where your contributions make a difference every day. Most importantly, you'll be part of a positive, team-oriented culture where autonomy is earned, hard work is rewarded, and every employee's voice matters. Come grow with us and help shape our future!
Who We Are
Mission Communications, a TASI Measurement company, is a global leader in measurement and control technology. Mission Communications provides advanced, cloud-based monitoring and control solutions for water and wastewater utilities. With tens of thousands of remote terminal units (RTUs) deployed across North America, we help more than 5,000 utilities improve reliability, reduce costs, and simplify operations through our fully integrated SCADA platform.
Being a part of TASI Measurement means we have big company perks with a decentralized operating structure that empowers us to remain close to our customers and their needs.
What We Offer:
  • Competitive salaries
  • 10 paid holidays each year, vacation, sick time and volunteer time
  • 401(k) with employer match - immediately vested
  • HSA, pre-tax health savings program
  • Flexible work schedules that promote a healthy work-life balance
  • Top-tier medical, dental, and vision insurance
  • Employer-paid life insurance
  • Pet Insurance
  • Tuition Reimbursement
  • Scholarship Programs

Job Summary
The Customer Experience & Technical Support Manager is a hands-on leader responsible for guiding Mission Communications' technical support team while elevating the customer experience for utilities that rely on Mission's cloud-based monitoring, telemetry, RTU, and SCADA solutions. This role requires strong technical aptitude, calm judgment during critical customer issues, proactive communication, and the willingness to work alongside the team to troubleshoot, train, escalate, and follow through on customer-impacting issues.
Key Responsibilities
Customer Experience
  • Lead customer communication for key issues, critical events, outages, and high-value accounts, ensuring updates are clear, timely, professional, and reassuring.
  • Strengthen the customer experience by setting expectations for tone, ownership, responsiveness, follow-up, and communication quality across calls, emails, tickets, and other customer interactions.
  • Support proactive outreach to customers, including follow-up on recurring issues, service trends, training opportunities, and accounts that may need additional attention.
  • Help protect customer retention by ensuring customers feel supported, informed, and confident in Mission's solutions.
  • Act as a voice of the customer in cross-functional discussions, identifying recurring pain points, service gaps, and opportunities to improve the support experience.
  • Partner with Sales and leadership on high-value customer concerns, escalations, retention risks, and relationship-sensitive issues.
  • Ensure marquee and strategic customers receive appropriate follow-through before, during, and after customer-impacting events.
  • Annual travel domestically 10-25% of the time, to customer sites, trade shows, industry events, distributor meetings, and other business activities as needed.

Technical Support Operations
  • Lead, coach, and support a team of Technical Support Specialists while remaining hands-on and willing to assist with troubleshooting, ticket follow-up, escalations, and customer communication when needed.
  • Develop a strong working knowledge of Mission's products, telemetry solutions, RTUs, SCADA platform, customer workflows, and common field issues.
  • Manage daily support workflows, including ticket queue review, case assignment, ticket aging, escalation follow-up, workload balancing, and documentation quality.
  • Serve as an escalation point for critical customer issues, outages, service-impacting events, and complex technical support concerns.
  • Provide backup or escalation support during critical events, staffing gaps, or urgent coverage needs, which may occasionally occur outside normal business hours.
  • Monitor key service metrics such as ticket volume, response time, resolution time, aged cases, escalations, recurring issues, and customer satisfaction trends.
  • Strengthen support playbooks, knowledge base content, training materials, standard responses, and escalation procedures.
  • Train and coach team members on troubleshooting approach, product knowledge, documentation, customer communication, and escalation discipline.
  • Partner with Engineering, Field Service, Operations, Sales, and leadership to coordinate resolution of customer-impacting technical issues.
  • Identify opportunities to improve support processes, reduce repeat issues, and create a more proactive customer support model.
  • Ensure weekend, after-hours, and on-call activity is followed up, documented, and communicated appropriately.
  • Other duties as assigned.

Minimum Qualifications
  • Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or a related field; equivalent technical support, field service, sales engineering, technical account management, or customer-facing technical leadership experience may be considered.
  • 7+ years of experience in technical support, customer-facing technical service, field service support, sales engineering, technical account management, customer support operations, or a related customer-facing technical role.
  • 3+ years of experience building and managing customer relationships in a technical, industrial, field service, utilities, infrastructure, automation, or mission-critical customer environment.
  • Experience leading, supervising, or providing day-to-day direction to a technical support, customer support, field service, inside sales support, application engineering, or customer-facing technical team.
  • Working knowledge of SCADA, telemetry, remote monitoring, RTUs, industrial automation, connected devices, or similar technical systems.
  • Experience supporting customers in a technical environment where responsiveness, uptime, issue resolution, and customer confidence are critical.
  • Experience managing ticket queues, support workflows, escalations, service metrics, customer follow-up, and documentation standards.
  • Experience using ticketing systems, dashboards, or customer management tools to track issues, manage follow-up, identify trends, and improve support visibility.
  • Strong customer presence, with the ability to build trust, communicate proactively, and engage confidently with key accounts, frustrated customers, and internal stakeholders.
  • Strong technical aptitude with the ability to learn Mission's products, customer workflows, troubleshooting processes, and field-related issues.
  • Ability to remain calm, professional, and solution-focused during urgent customer issues, outages, escalations, or service-impacting events.
  • Strong written and verbal communication skills, with the ability to translate technical information into clear, customer-friendly language.
  • Proven ability to prioritize, delegate, and manage multiple customer-impacting issues or workstreams simultaneously.
  • Experience building or refining customer communication standards, proactive outreach programs, knowledge base content, escalation procedures, or support processes.
  • Proficiency with standard business tools such as Microsoft Office, including Excel, Word, Outlook, and Teams.

Preferred Qualifications
  • Familiarity with the water and wastewater industry, lift stations, or similar industrial environments.
  • Hands-on experience with RTUs, PLCs, HMIs, telemetry, SCADA, industrial automation, or IoT-based monitoring platforms.
  • Inside sales, sales engineering, application engineering, or technical account management experience supporting customer needs, product adoption, retention, or account growth.

Working Conditions
  • Annual domestic travel of approximately 10-25% to customer sites, trade shows, industry events, distributor meetings, and other business activities as needed.
  • Physical Demands:Must be able to sit for extended periods of time and use hands/fingers to operate computer equipment, phones, and standard office tools. Must be able to stand, walk, bend, reach, and move throughout office, manufacturing, customer, or field-related environments as needed. Must be able to occasionally lift, carry, or move items up to 25 lbs.
  • Visual Demands:Look at a computer monitor for extended periods.
  • Manufacturing Environment:Primarily office/computer-based work, with occasional exposure to manufacturing, technical, customer, or field-related environments. These environments may involve machinery, equipment, noise, industrial conditions, or active operational sites.

Commitment to People and Planet
TASI Measurement is committed to fostering a sustainable and socially responsible environment. We believe that our success is not only measured by financial gains but also by the positive impact we have on our employees, communities, and the world around us.
As part of our commitment to people, we strive to provide a supportive and inclusive workplace where every individual is valued, respected, and given equal opportunities to thrive. We prioritize the well-being, safety, and personal development of our employees, recognizing that they are the engine driving our success.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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