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Maximus Csr Jobs in Decatur, GA (NOW HIRING)

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$9

$18

$26

How much do maximus csr jobs pay per hour?

As of May 30, 2026, the average hourly pay for maximus csr in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Maximus Customer Service Representative (CSR), and why are they important?

To thrive as a Maximus CSR, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is essential. Patience, active listening, and a positive attitude help CSRs excel in assisting a diverse range of customers. These skills ensure efficient, accurate service delivery and contribute to customer satisfaction and organizational success.

What are some common challenges Maximus Customer Service Representatives (CSRs) face, and how can they be addressed?

Maximus CSRs often manage high call volumes and handle inquiries from diverse populations, which can be both rewarding and challenging. A common challenge is navigating complex program information while maintaining a positive and empathetic attitude with callers who may be frustrated or confused. To address these challenges, CSRs receive comprehensive training and ongoing support from team leads and supervisors. Collaboration with colleagues and clear communication within the team also help in sharing knowledge and best practices, making it easier to resolve difficult cases and maintain service quality.

What are Maximus CSRs?

Maximus CSRs, or Customer Service Representatives, are employees who handle customer inquiries, provide information about services, and resolve issues for clients of Maximus, a company that manages government-sponsored programs. These representatives often work in call centers or remotely, assisting people with benefits, healthcare, or other government-related questions. They play a crucial role in ensuring customers receive accurate information and support, helping them navigate complex systems and processes. Maximus CSRs use strong communication skills, patience, and problem-solving abilities to deliver high-quality customer service.

What is the difference between Maximus Csr vs Customer Service Representative?

AspectMaximus CsrCustomer Service Representative
Required CredentialsHigh school diploma, training in healthcare or government programsHigh school diploma or equivalent, customer service skills
Work EnvironmentCall centers, government agencies, healthcare settingsRetail, telecom, banking, call centers
Employer & IndustryPrimarily government and healthcare sectorsVarious industries including retail, telecom, finance
Common Search & ComparisonYesYes

Maximus Csr and Customer Service Representative roles both involve assisting customers, but Maximus Csr typically works within government or healthcare programs requiring specific training. Customer Service Representatives work across diverse industries, often in retail or telecom, with broader customer interaction. The roles share skills but differ in industry focus and work environment.

What are popular job titles related to Maximus Csr jobs in Decatur, GA? For Maximus Csr jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Maximus Csr jobs in Decatur, GA look for? The top searched job categories for Maximus Csr jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Maximus Csr jobs? Cities near Decatur, GA with the most Maximus Csr job openings:
Maximus Csr jobs near you
Infographic showing various Maximus Csr job openings in Decatur, GA as of May 2026, with employment types broken down into 11% Locum Tenens, 11% Full Time, 73% Part Time, and 5% Temporary. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $38,172 per year, or $18.4 per hour.
Spanish Bilingual Limited Service Customer Service Representative

Spanish Bilingual Limited Service Customer Service Representative

Maximus

Kennesaw, GA • Remote

$18.46/hr

Full-time

Medical, Life, Retirement, PTO

Posted 8 days ago

Maximus rating

6.9

Company rating: 6.9 out of 10

Based on 287 frontline employees who took The Breakroom Quiz

229th of 424 rated business services

Job description

Description & Requirements

Maximus is seeking Spanish Bilingual Limited Service Customer Service Representatives for Virginia Medicaid, SNAP, and TANF Eligibility Assistance. We are seeking dedicated and empathetic Spanish Bilingual Limited Service Customer Service Representatives to assist Virginia residents in navigating the Medicaid, SNAP (Supplemental Nutrition Assistance Program), and TANF (Temporary Assistance for Needy Families) application processes.

In this fully remote role, you will be the first point of contact, helping individuals understand and determine their eligibility for these vital social services. If you are passionate about helping others, have strong computer skills and are ready to make a meaningful impact, we encourage you to apply!

Essential Duties and Responsibilities:

- Provide callers with informed and objective responses to complex concerns in regards to eligibility guidelines and policies, access to care issues, and escalated concerns.

- Respond effectively to all forms of inbound and outbound contacts.

- Process workflow documents, which include, income, identity, and other eligibility verification documents.

- Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.

-Guide applicants through the Medicaid, SNAP, and TANF application processes.

-Provide clear and accurate information about program eligibility criteria.

-Ensure excellent customer service by addressing client concerns with patience and professionalism.

-Document interactions notate applications, and work across multiple systems to process eligibility.

-Maintain a high standard of confidentiality.

Minimum Requirements

- High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.

- Must be able to read, write, and speak in English and Spanish.

- Ability to work independently in a remote environment.

- Strong communication skills, both verbal and written.

- Must be willing and able to accept a limited service position.

- Must be willing and able to attend training for 6 weeks on camera with no absences from 8:00am-4:30pm EST, Monday-Friday.

- Must be willing and able to work a full-time shift during the hours of operation (8:00am-7:30pm EST Monday-Friday, 9:00am-12:00pm EST Saturday).

Preferred Skills and Qualifications

- High volume call center experience.

- Familiarity with Medicaid, SNAP, or TANF or other government healthcare programs.

- Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to call center software programs, Microsoft office and other CRM tools.

- High level of empathy, especially when interacting with individuals in vulnerable situations.

- Residency in Eastern (EST) or Central (CST) time zones.

Home Office Requirements

- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).

- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.

- Must currently and permanently reside in the Continental US.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .

Minimum Salary

$18.46

Maximum Salary

$18.46

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