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Maximus Csr Jobs in Decatur, GA (NOW HIRING)

Openwork, LLC

Customer Service Rep

Norcross, GA · On-site

$15 - $20.50/hr

As a Customer Service Representative, you will be responsible for assisting clients with product information and order updates, and working closely with internal teams to ensure excellent service ...

AYS

Customer Service Representative

Atlanta, GA

$15.50 - $21/hr

Customer Service Representative Job Overview: As a Customer Service Representative at AYS Inc, you will be responsible for providing excellent customer service to our clients and their customers. You ...

Da MaddHouze

Customer Service Representative

Cumberland, GA · On-site

$15.25 - $20.75/hr

A customer service representative/CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

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How much do maximus csr jobs pay per hour?

As of May 30, 2026, the average hourly pay for maximus csr in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Maximus Customer Service Representative (CSR), and why are they important?

To thrive as a Maximus CSR, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is essential. Patience, active listening, and a positive attitude help CSRs excel in assisting a diverse range of customers. These skills ensure efficient, accurate service delivery and contribute to customer satisfaction and organizational success.

What are some common challenges Maximus Customer Service Representatives (CSRs) face, and how can they be addressed?

Maximus CSRs often manage high call volumes and handle inquiries from diverse populations, which can be both rewarding and challenging. A common challenge is navigating complex program information while maintaining a positive and empathetic attitude with callers who may be frustrated or confused. To address these challenges, CSRs receive comprehensive training and ongoing support from team leads and supervisors. Collaboration with colleagues and clear communication within the team also help in sharing knowledge and best practices, making it easier to resolve difficult cases and maintain service quality.

What are Maximus CSRs?

Maximus CSRs, or Customer Service Representatives, are employees who handle customer inquiries, provide information about services, and resolve issues for clients of Maximus, a company that manages government-sponsored programs. These representatives often work in call centers or remotely, assisting people with benefits, healthcare, or other government-related questions. They play a crucial role in ensuring customers receive accurate information and support, helping them navigate complex systems and processes. Maximus CSRs use strong communication skills, patience, and problem-solving abilities to deliver high-quality customer service.

What is the difference between Maximus Csr vs Customer Service Representative?

AspectMaximus CsrCustomer Service Representative
Required CredentialsHigh school diploma, training in healthcare or government programsHigh school diploma or equivalent, customer service skills
Work EnvironmentCall centers, government agencies, healthcare settingsRetail, telecom, banking, call centers
Employer & IndustryPrimarily government and healthcare sectorsVarious industries including retail, telecom, finance
Common Search & ComparisonYesYes

Maximus Csr and Customer Service Representative roles both involve assisting customers, but Maximus Csr typically works within government or healthcare programs requiring specific training. Customer Service Representatives work across diverse industries, often in retail or telecom, with broader customer interaction. The roles share skills but differ in industry focus and work environment.

What are popular job titles related to Maximus Csr jobs in Decatur, GA? For Maximus Csr jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Maximus Csr jobs in Decatur, GA look for? The top searched job categories for Maximus Csr jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Maximus Csr jobs? Cities near Decatur, GA with the most Maximus Csr job openings:
Maximus Csr jobs near you
Infographic showing various Maximus Csr job openings in Decatur, GA as of May 2026, with employment types broken down into 11% Locum Tenens, 11% Full Time, 73% Part Time, and 5% Temporary. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $38,172 per year, or $18.4 per hour.

CUSTOMER SERVICE REPRESENTATIVE

Sunset Finance

Stockbridge, GA

$55K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 13 hours ago

Job description

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual earnings include base salary, monthly standard bonus plan, and annual tax preparation bonus plan! Are you a Top Performer that meets the following requirements? APPLY NOW!

*401K, Health, Dental, Vision, Short- and Long-Term Disability Plans! Paid Holidays, Vacation, and Sick Time Plans!

REQUIREMENTS/QUALIFICATIONS

Qualified candidates must be "A GO GETTER" with excellent personality, communication skills, sales skills, problem solving skills, the ability to lead and must possess a strong desire to succeed! Excellent spelling, computer, data entry, and the ability to complete tasks effectively, efficiently, and thoroughly with little to no supervision. The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all customer service representatives as potential branch managers. Customer Service Representatives who receive first consideration for promotion are those who excel not only at their own job but understand the positions of The Branch Manager. A high school diploma or equivalence is required.

JOB SUMMARY

The Customer Service Representative is responsible for assisting The Branch Manager achieve the required results in sales, business promotion, profits, operational collection standards, and tax preparation. The Customer Service Representative is responsible for getting results on their contact work by phone. This mainly consists of making contact via the telephone and scheduling office visits with customers. The Customer Service Representative also must be able to learn all tasks performed within the office and prepare to become a Branch Manager of their own location.

DUTIES & ESSENTIAL JOB FUNCTIONS

The Customer Service Representative plays a very important part in the operation of a consumer finance office. The duties of a CSR are to wait on customers, take applications, investigate credit, take payments, refinance loans, work past due accounts by phone as directed by the manager, send out advertising letters, and complete other duties. Customer Service Representatives must have initiative and the ability to work independently. Candidates must have a valid driver's license, dependable transportation and current liability auto insurance coverage.

OTHER FUNCTIONS AND RESPONSIBILITIES

i. Solicit loans over the telephone and at the counter in the office.

ii. Sell all products and services offered over the telephone and in the office.

iii. Answers the telephone, posts customer payments, inputs new and refinanced loans into the loan software system, processes loan applications, and prepares refinance, former borrower and delinquency mail and text messages.

iv. Posts payments, gives customer credit references to inquiring creditors, and credit bureaus.

v. Completes loan documents and closes current refinance loans.

vi. Maintains cash drawer and prepares daily deposits of cash and checks.

vii. Makes telephone collection calls to past due customers and reports activities on each customer to the branch manager.

viii. Adjusts past-due payments for current slow customers.

ix. Participates in training development opportunities as directed by the Manager and District Supervisor.

x. Prepares daily, weekly and monthly reports.

xi. Assists in achieving tax preparation objectives, prepares, and files income taxes each tax season.

xii. Assists in maintaining standards in all areas of delinquency, loan volume, and growth goals, along with the 10th/20th standards.

xiii. It is the branch personnel's responsibility to consistently achieve company production standards.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is primarily sedentary in nature, no special demands are required.

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