ZipRecruiter

Log In

1

Marriott Village Jobs (NOW HIRING)

HEI Hotels & Resorts

Front Desk Agent SHMV

Orlando, FL · On-site

$13.25 - $16.75/hr

About Us The Springhill Suites Orlando Lake Buena Vista in the Marriott Village is part of a complex of four Marriott Properties in the Lake Buena Vista area. The Springhill Suites is located in the ...

Heihotels

Housekeeping Manager

Lake Buena Vista, FL · On-site

About Us The Fairfield Inn & Suites Orlando Lake Buena Vista in the Marriott Village is part of a complex of four Marriott Properties in the Lake Buena Vista area. The Fairfield is located in the ...

Heihotels

Housekeeping Manager

Orlando, FL · On-site

About Us The Courtyard Orlando Lake Buena Vista in the Marriott Village is part of a complex of four Marriott Properties in the Lake Buena Vista area. The Courtyard is located in the center of the ...

Heihotels

Group Sales Manager

Orlando, FL

About Us The Courtyard Orlando Lake Buena Vista in the Marriott Village is part of a complex of four Marriott Properties in the Lake Buena Vista area. The Courtyard is located in the center of the ...

Marriott

Part Time Night Auditor

Snowmass Village, CO · On-site

$25.75/hr

... Village, Colorado, United States, 81615 VIEW ON MAP ( Schedule Part Time Located Remotely? N ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

New

Marriott

Front Desk Agent

Snowmass Village, CO · On-site

$23.69/hr

... Village, Colorado, United States, 81615 VIEW ON MAP ( Schedule Part Time Located Remotely? N ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

General Manager

Waco, TX · On-site

The franchisee is a separate company and a separate employer from Marriott International, Inc. The ... While visiting it's easy for travelers to visit many area destinations including Spice Village ...

Sage Hospitality

Banquet House person

Denver, CO · On-site

$20 - $21/hr

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while ... Additionally, it's close to premier attractions in the area, such as Greenwood Village, Comedy ...

Sage Hospitality

Banquet House person

Denver, CO · On-site

$20/hr

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while ... Additionally, it's close to premier attractions in the area, such as Greenwood Village, Comedy ...

previous pagenext page

Showing results 21-40

All JobsTourism JobsMarriott Village Jobs

Marriott Village information

What is Marriott Village?

Marriott Village refers to a collection of three Marriott-brand hotels located together in a single complex, usually offering shared amenities and convenient access between properties. The Marriott Village at Lake Buena Vista in Orlando, for example, includes a Courtyard, Fairfield Inn & Suites, and SpringHill Suites. These hotels cater primarily to families and travelers visiting nearby attractions, offering a blend of affordability, comfort, and shared facilities such as pools, dining options, and shuttle services to theme parks. Staying at Marriott Village allows guests to enjoy the benefits of multiple Marriott brands in one location.

What are the key skills and qualifications needed to thrive as a Marriott Village front desk agent, and why are they important?

To thrive as a Marriott Village Front Desk Agent, you need excellent customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (like Opera), reservation software, and basic office tools is important. Outstanding communication, problem-solving abilities, and a welcoming attitude help you create positive guest experiences. These skills ensure smooth operations, high guest satisfaction, and the reputation of the hotel brand.

What are the most common challenges faced when working at Marriott Village, and how can new employees prepare for them?

Working at Marriott Village often involves interacting with guests from around the world and balancing a fast-paced hospitality environment, especially during peak seasons. New employees may find it challenging to manage high guest expectations while maintaining Marriott’s customer service standards. Preparing by developing strong communication skills, learning about the property’s amenities, and being adaptable to shifting schedules can help new hires succeed. Teamwork is highly valued, as departments such as front desk, housekeeping, and food service frequently collaborate to ensure a seamless guest experience.

What cities are hiring for Marriott Village jobs?

Cities with the most Marriott Village job openings:

What states have the most Marriott Village jobs?

States with the most job openings for Marriott Village jobs include:

What job categories do people searching Marriott Village jobs look for?

The top searched job categories for Marriott Village jobs are:

Marriott Village jobs near you
Infographic showing various Marriott Village job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 26% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Front Desk Agent SHMV

HEI Hotels and Resorts

Lake Buena Vista, FL • On-site

$13.25 - $16.75/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

HEI Hotels & Resorts rating

6.4

Company rating: 6.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

About Us
The Springhill Suites Orlando Lake Buena Vista in the Marriott Village is part of a complex of four Marriott Properties in the Lake Buena Vista area. The Springhill Suites is located in the center of the magic, right between Walt Disney World and Universal Studios. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Compensation
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Overview
Assist guests with arrival and departure from hotel, while providing positive guests experiences.
Essential Duties and Responsibilities
  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. • Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. • Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
  • Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job-related duties as assigned.
Qualifications and Skills
  • Hotel experience preferred.
  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to observe and detect signs of emergency situations.
  • Ability to establish and maintain effective working relationships with associates, customers and patrons.
  • Effective verbal and written communication skills.
  • Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

What HEI Hotels & Resorts employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply