From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.
This is a part-time position requiring weekend availability. This position is eligible for discounted downtown parking, free employee meals, DailyPay, hotel and restaurant discounts and more.
SUMMARY
Greet and assist all guests who enter the valet motor lobby and/or main lobby. Ensure guest's satisfaction by caring for guests' luggage/items and parking guest's vehicles. As a guest service ambassador you will unload, deliver, or load luggage upon guest arrival and departure while maintaining a positive and professional attitude, at all times.
ESSENTIAL FUNCTIONS
โข Create a professional and welcoming atmosphere by posting up with proper posture, in the motor lobby, in view of our guests
โข Pause and engage each guest entering and exiting the hotel and create relationships and connect with them by being curious and knowledgeable about their interest
โข Create a lasting impression by extending a genuine welcome and a gracious goodbye to each guest, always using their name
โข Using proper verbiage with guests and follow all JW Marriott and AHC policies, procedures and standards
โข Pull and park cars swiftly while also maintaining a cautious speed. Show guests you value their time by running to and from each car
โข Assist guests with their luggage. Loading, unloading, and escorting them to their room
โข Providing an engaging orientation of the hotel and the surrounding area
โข Ensure that the entire hotel entrance area is clean, organized and guest ready at all times
โข Providing consistent communication with other valets, your doorman and other departments, to ensure the guest's experience timely and flawless service
โข Complete daily tasks on the shift checklist accurately
โข Meet with and pass along any information pertinent to the next shift
โข Ensure complete and proper uniform, including name tag and griffin pin, are worn and in perfect condition each day. Arrive at work clean shaven and with a professional looking haircut
โข Extensive Knowledge of the area and directions to many local destinations
โข Aware and able to expedite hotel safety and security procedures
โข Have knowledge of the property, hotel, staff, and services (including hours of operation)
โข Calls taxi for guests
โข Perform additional duties and tasks as assigned
REQUIRED SKILLS
โข Must be able to run, walk, and stand for upwards of 8 hours.
โข Previous customer service experience.