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Marriott Reservations Jobs in Virginia (NOW HIRING)

Westin Washington Dulles Airport

Night Auditor

Herndon, VA · On-site

$15.50 - $20.50/hr

Receives and processes telephone and walk-in reservations accurately ensuring guest satisfaction ... Marriott Hotels a plus Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All ...

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$10

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How much do marriott reservations jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for marriott reservations in Virginia is $17.29, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What is a Marriott Reservations?

Marriott Reservations refers to the team or service responsible for handling bookings and inquiries for Marriott hotels worldwide. This team assists guests with making, modifying, or canceling hotel reservations, provides information about room availability, rates, and amenities, and helps ensure a smooth booking experience. Marriott Reservations can be reached via phone, online chat, or the official Marriott website, and they serve both individual travelers and groups. Their goal is to provide excellent customer service and support to guests before, during, and after their stay.

How does a Marriott Reservations agent typically collaborate with other departments to ensure a positive guest experience?

Marriott Reservations agents frequently coordinate with front desk staff, housekeeping, and sales teams to confirm room availability, accommodate special requests, and resolve guest issues. Effective communication is essential, as agents relay important guest preferences and booking details to on-property teams to ensure seamless service. This collaborative approach helps maintain high guest satisfaction and often involves using shared reservation systems and regular team meetings to address ongoing needs or challenges.

What are the key skills and qualifications needed to thrive as a Marriott Reservations agent, and why are they important?

To thrive as a Marriott Reservations Agent, you need strong customer service skills, attention to detail, and familiarity with hospitality procedures, often supported by a high school diploma or equivalent. Experience with reservation management systems, such as Marriott's proprietary platforms, and proficiency in basic computer applications are important technical requirements. Excellent verbal communication, problem-solving abilities, and the capacity to remain calm under pressure are standout soft skills. These skills ensure accurate bookings, positive guest experiences, and effective handling of guest inquiries in a competitive hospitality environment.

What is the difference between Marriott Reservations vs Hotel Front Desk Agent?

AspectMarriott ReservationsHotel Front Desk Agent
Primary RoleHandling reservation bookings, managing guest reservations, and customer inquiries before arrivalAssisting guests during check-in/check-out, providing services, and managing guest needs on-site
Required SkillsCustomer service, reservation systems, communicationCustomer service, communication, problem-solving
Work EnvironmentOffice setting, call centers, reservation departmentsFront desk, hotel lobby, on-site
Common CertificationsHospitality or customer service experience, reservation system trainingHospitality experience, customer service skills

While Marriott Reservations focuses on managing bookings and guest inquiries remotely, Hotel Front Desk Agents handle guest interactions directly at the hotel. Both roles require strong customer service skills and hospitality knowledge, but they differ mainly in location and daily responsibilities.

What are the most commonly searched types of Marriott Reservations jobs in Virginia?

The most popular types of Marriott Reservations jobs in Virginia are:

What are popular job titles related to Marriott Reservations jobs in Virginia?

For Marriott Reservations jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Marriott Reservations jobs in Virginia look for?

The top searched job categories for Marriott Reservations jobs in Virginia are:

Marriott Reservations jobs near you
Infographic showing various Marriott Reservations job openings in Virginia as of August 2026, with employment types broken down into 69% Full Time, 30% Part Time, and 1% Temporary. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,973 per year, or $17.3 per hour.

Hotel Guest Service Agent - Courtyard by Marriott Northwest

Kalyan Hospitality

Henrico, VA • On-site

$16 - $16.50/hr

Full-time

Posted 7 days ago

Job description

About Company:

Our Vision


Our vision is to become the premier hotel development company with a concentration in Virginia, committed to excellence through strategic development and continued innovation in the hospitality industry. Guided by our core values, we will exceed the expectations of our guests and members and enhance the value of our partners' investments.



Our Mission


Our mission is to provide the ultimate guest experience through exceptionally talented associates committed to providing true hospitality. We do this by providing support, training, and growth for our team members while being fiscally responsible to our owners and investors.



About the Role:

The Guest Service Agent plays a pivotal role in creating a welcoming and seamless experience for guests within the accommodation and food services industry. This position is responsible for managing guest check-ins and check-outs efficiently while addressing inquiries and resolving any issues promptly to ensure guest satisfaction. The role requires maintaining accurate records of reservations and payments, coordinating with other departments to fulfill guest requests, and upholding the establishment’s standards of hospitality. By serving as the primary point of contact, the Guest Service Agent significantly contributes to the overall reputation and success of the property. Ultimately, this role demands a balance of excellent interpersonal skills, attention to detail, and the ability to work effectively in a fast-paced environment to enhance the guest experience.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Previous experience in customer service or hospitality preferred but not required.
  • Basic computer skills, including familiarity with reservation and property management software.
  • Strong communication skills, both verbal and written.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications:

  • Experience working in a hotel, resort, or similar accommodation setting.
  • Proficiency in multiple languages to assist a diverse guest population.
  • Knowledge of local area attractions and services.
  • Certification in hospitality or customer service training programs.
  • Demonstrated ability to handle difficult situations with professionalism and tact.

Responsibilities:

  • Greet and welcome guests upon arrival, providing a friendly and professional first impression.
  • Manage the check-in and check-out process efficiently, including verifying guest information and processing payments.
  • Respond promptly and courteously to guest inquiries, requests, and complaints, ensuring resolution to maintain high satisfaction levels.
  • Maintain accurate records of reservations, cancellations, and guest preferences using property management systems.
  • Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs and ensure smooth operations.
  • Provide information about hotel services, local attractions, and dining options to enhance the guest experience.
  • Handle telephone calls and emails professionally, directing them to the appropriate departments as necessary.
  • Ensure compliance with all safety, security, and privacy policies to protect guests and the property.

Skills:

The Guest Service Agent utilizes strong communication skills daily to interact effectively with guests, ensuring their needs are understood and met with professionalism and empathy. Attention to detail is critical when managing reservations, processing payments, and maintaining accurate records to avoid errors and enhance operational efficiency. Problem-solving skills are frequently applied to address guest concerns promptly and find satisfactory solutions that uphold the establishment’s standards. Computer literacy enables the agent to navigate property management systems and other software tools essential for daily operations. Additionally, interpersonal skills foster positive relationships with both guests and team members, contributing to a collaborative and welcoming environment.


Candidates must have open availability to work the 7:00 a.m.–3:00 p.m. and 3:00 p.m.–11:00 p.m. shifts, as well as occasional mid-shifts based on occupancy and operational needs. Weekend and holiday availability is required. Overnight availability is preferred but not required.