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HOTEL ASSISTANT GENERAL MANAGER (AGM) — Fairfield Inn & Suites by Marriott - Foley, AL

Also known as: Assistant General Manager, Assistant Hotel Manager, Hotel Operations Manager, Second in Command, Hotel AGM

Location: Foley, AL (Baldwin County / Gulf Coast)

Status: Full-Time | Exempt

Schedule: Varies, incl. weekends & holidays

Industry: Hospitality / Hotel Management

A&R Hospitality is hiring a Hotel Assistant General Manager (AGM) to help lead hotel operations at our Fairfield Inn & Suites by Marriott in Foley, AL. This hotel management position is a true leadership role — the Assistant General Manager serves as the General Manager's right hand and the hotel's second-in-command, with property-wide authority over Front Desk, Housekeeping, Reservations, Guest Services, Security, and Maintenance.

This is a hands-on hotel leadership role — you'll coach your hotel team to perform at their best, turn guest concerns into five-star guest satisfaction scores, and drive occupancy, ADR, and revenue growth. If you have hotel supervisory or hotel management experience and are ready for a career-building Assistant General Manager role with real growth potential toward General Manager,

WHY YOU'LL LOVE THIS HOTEL MANAGEMENT ROLE

• Real leadership authority — property-wide hotel operations oversight from day one, not just one department
• A clear career path — this Assistant General Manager role is built as a springboard to General Manager
• Variety every day in a fast-paced hospitality management environment — no two shifts look the same
• Backed by a trusted brand — Fairfield Inn & Suites by Marriott hotel standards, systems, and support

WHAT YOU'LL BE RESPONSIBLE FOR AS ASSISTANT GENERAL MANAGER HOTEL OPERATIONS & DEPARTMENT OVERSIGHT

• Take the lead directing and coordinating daily hotel operations across Front Desk, Housekeeping, Reservations, Guest Services, Security, and Maintenance
• Hold every department accountable to Standard Operating Procedures (SOPs), stepping in with fast, decisive corrective action whenever hotel operations standards slip
• Serve as Manager on Duty (MOD) as scheduled, ensuring the property always has strong, visible hotel leadership on-site
• Champion consistent use of Quore hotel software across all departments for task management and documentation
• Set the tone for a professional, cooperative, and positive hotel work environment property-wide

LEADERSHIP & TEAM DEVELOPMENT

• Coach, motivate, and train hotel department supervisors, building the accountability and performance that drives a winning hospitality team
• Build a culture of teamwork, open communication, and genuine hotel service excellence
• Partner with the General Manager on staff scheduling, labor cost management, and cost-saving initiatives
• Handle proprietary company information and employee matters with the highest level of confidentiality and discretion

GUEST EXPERIENCE & BRAND STANDARDS

• Own the guest experience, ensuring every hotel guest receives efficient, courteous, professional guest service from check-in to check-out
• Review Guest Satisfaction Survey (GSS) results and guest feedback metrics regularly to uncover improvement opportunities
• Lead guest service recovery efforts personally, turning guest concerns into loyalty through fast, professional resolution
• Ensure flawless execution of VIP programs, hotel amenities, and special guest requests
• Uphold Marriott brand standards and A&R Hospitality's Culture, Mission, and Values in every guest and team interaction

FRONT DESK & FRONT OFFICE OPERATIONS

• Build a Front Desk / Front Office team that anticipates guest needs, exceeds expectations, and is empowered to resolve guest issues on the spot
• Oversee speed and accuracy across check-in, check-out, reservations, guest communications, and phone/switchboard operations
• Provide direct, hands-on Front Desk support during peak periods or staffing gaps

REVENUE, SALES & FINANCIAL PERFORMANCE

• Drive ADR and occupancy growth through strong hotel operations execution and standout guest service
• Coordinate communication between Sales and Operations for group business and special events
• Build working knowledge of financial statements, hotel budgets, and labor cost controls
• Support expense management and cost-saving initiatives that protect hotel profitability (P&L)

SAFETY, COMPLIANCE & PROPERTY STANDARDS

• Manage and lead the property's safety program, including training, incident reporting, and regulatory compliance
• Ensure the hotel consistently meets Marriott brand standards, company policy, and all regulatory requirements
• Support emergency preparedness planning and lead emergency response procedures
• Conduct regular property inspections to maintain cleanliness, safety, and brand compliance

COMMUNICATION & CROSS-DEPARTMENT COORDINATION

• Maintain strong communication across all hotel departments to keep operations aligned
• Keep the General Manager updated on daily hotel operations, wins, and challenges
• Coordinate interdepartmental efforts to meet hotel performance and guest service goals

ADMINISTRATIVE & REPORTING RESPONSIBILITIES

• Maintain accurate, up-to-date documentation across all hotel departments using Quore for task management and reporting
• Support the General Manager with staff scheduling, labor cost tracking, and payroll-related documentation
• Assist in preparing and reviewing financial statements, hotel budgets, and expense reports
• Complete safety program documentation, incident reports, and compliance records accurately and on time
• Maintain confidential personnel files and proprietary business records with strict discretion
• Prepare Guest Satisfaction Survey (GSS) summaries and hotel performance reports for leadership review

QUALIFICATIONS FOR HOTEL ASSISTANT GENERAL MANAGER

• High school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality Management preferred
• 2-3+ years of hotel supervisory or hotel management experience required (3-5+ years of hotel leadership experience with multi-department exposure preferred)
• Demonstrated ability to lead hotel teams, train staff, and hold employees accountable
• Strong communication, guest services, customer service, and problem-solving skills
• Ability to operate independently in a fast-paced, high-pressure hotel environment
• Experience with hotel budgeting, labor management, and financial reporting a plus
• Familiarity with Quore or similar hotel property management systems (PMS) a plus
• Prior experience as Manager on Duty, Front Office Manager, or hotel second-in-command a plus
• Marriott brand experience a plus

WORKING CONDITIONS

• Fast-paced, high-interaction hotel environment requiring frequent communication with guests, staff, and hotel leadership
• Flexible schedule required, including mornings, evenings, nights, weekends, and holidays; on-call availability may be needed
• Prolonged standing and walking throughout the hotel property; ability to lift up to 25 lbs

ABOUT A&R HOSPITALITY:

A&R Hospitality delivers exceptional guest experiences through strong hotel leadership, teamwork, and a genuine culture of hospitality service. As Hotel Assistant General Manager, you'll have the authority, support, and career growth path to make a real impact on this Fairfield Inn & Suites by Marriott property in Foley, AL — and build toward a General Manager role in hospitality management.

A&R Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.

KEY SKILLS & KEYWORDS: Hotel Operations Management | Hospitality Management | Guest Services | Front Desk Operations | Housekeeping Management | Guest Satisfaction | Guest Relations | Hotel Leadership | Team Leadership | Staff Supervision | Manager on Duty (MOD) | Labor Management | Scheduling | Budgeting | Financial Reporting | P&L | ADR | RevPAR | Occupancy Growth | Revenue Management | Sales & Operations Coordination | Safety Compliance | Brand Standards Compliance | Marriott Brand Standards | Quore Hotel Software | Front Office Management | Reservations Management | Guest Recovery | Customer Service | Problem Solving | Multi-Department Leadership