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Manager Workkeys information

Does Manager Workkeys help you get a job?

Manager Workkeys is a skills assessment that measures workplace skills such as problem-solving, teamwork, and communication. While it can demonstrate your competencies to employers, it does not directly guarantee employment but may improve your chances when combined with relevant experience and qualifications.

What is the difference between Manager Workkeys vs Supervisor Workkeys?

AspectManager WorkkeysSupervisor Workkeys
Required credentialsWorkKeys certification, relevant experienceWorkKeys certification, some experience in supervision
Work environmentOffice settings, managerial meetingsProduction floors, team oversight
Industry usageBusiness, manufacturing, service sectorsManufacturing, logistics, retail

Manager Workkeys and Supervisor Workkeys both require WorkKeys certification and relevant experience. Managers typically work in office environments overseeing multiple departments, while supervisors are more hands-on, managing teams on the production floor. Both roles are common in industries like manufacturing and retail, but managers focus on strategic planning, whereas supervisors handle daily operations.

What jobs can I get with Manager Workkeys certification?

A Manager Workkeys certification can qualify individuals for supervisory and management roles across various industries, such as retail, manufacturing, and logistics. It demonstrates proficiency in workplace skills like communication, problem-solving, and teamwork, which are valued in leadership positions. The certification can enhance employability for roles that require strong foundational skills and the ability to manage teams effectively.
More about Manager Workkeys jobs
What cities are hiring for Manager Workkeys jobs? Cities with the most Manager Workkeys job openings:
What are the most commonly searched types of Workkeys jobs? The most popular types of Workkeys jobs are:
What states have the most Manager Workkeys jobs? States with the most job openings for Manager Workkeys jobs include:
Manager Workkeys jobs near you

Customer Service Representative

Holland Board of Public Works

Holland, MI • On-site

$15 - $20.25/hr

Other

Re-posted 19 days ago

Job description

Description
Reports to: Customer Service Manager
Job Summary: This position is responsible for serving customers and maintaining customer accounts.
Essential Duties
  • Respond to customer inquiries and requests for service.
  • Explain and answer questions on utility bills and rate schedules via all communication platforms (face-to-face, telephone, email, online, etc.).
  • Perform data entry for utility billing, deposit accounting and rate calculations.
  • Perform customer utility usage analysis.
  • Process service orders.
  • Receive and process payments made on BPW invoices.
  • Balance cash drawer.
  • Perform credit and collection activities.
  • Understand and utilize customer-based software systems including, but not limited to:
    • Customer Information System
    • Residential Customer Portal
    • Business Customer Portal
    • Credit Card Processing
    • Customer Screening Tools
    • Electronic Service Order System
    • AMI/MDM Systems to verify customer data and perform remote action.
  • Direct general BPW calls to appropriate departments when necessary.
  • Promote favorable public image and maintain a professional and positive attitude.
  • Assist Customer Programs Coordinators as needed.
  • Perform all other tasks as assigned.
Essential Qualifications
  • High school diploma or equivalent.
  • Effective workplace mathematical and information locating skills as demonstrated through WorkKeys assessment (Applied Math - 3, Graphic Literacy-4).
  • Excellent telephone and interpersonal skills.
  • Ability to deal effectively and respectfully with the general public and coworkers.
  • Working knowledge of Microsoft Word and Excel.
  • Ability to work under pressure.
  • 10-key pad experience and ability to enter data quickly and accurately.
Preferred Qualifications
  • Bilingual: English/Spanish is preferred.
  • Associate degree or equivalent education and experience.
  • Strong workplace skills as demonstrated through WorkKeys assessments (Applied Math - 5, Graphic Literacy - 5, Workplace Documents - 5).
  • Prior utility customer service experience (electric, cable, telecom, refuse)
Physical Requirements & Working Conditions
  • Normal office environment with minimum discomfort due to noise, dirt and dust.
  • Must be able to sit for long periods of time.
  • Mental ability to frequently handle pressures related to working on multiple projects requiring attention to detail.
  • Must be able to work after hours for emergency situations.

Employment will be contingent upon favorable results of a background check, pre-employment physical and drug screening. Given our safety-sensitive industry, our workplace is alcohol and drug free (including marijuana and THC items).
This job description is intended to describe the general nature and level of work being performed by a person assigned to this position. It is not to be construed as an exhaustive list of all job duties assigned to or required of this position.

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