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The Manager, DC Operations oversees the day-to-day operations of the Arhaus Distribution Center. This includes managing the Warehouse Equipment Operators, Unloaders, and Associates. Responsibilities include improving performance, productivity, efficiency, and profitability through effective strategies. The role involves oversight, of payroll and expenses, while maintaining reports, policies, and records. Additionally, the manager handles all staff planning and performance management, including training and equipment certification.

Essential Duties & Responsibilities:

Key fundamental skill sets for this role will be:

• Meet KPIs and customer service level based on a daily/monthly forecast.
• Create and execute shift plans, coordinating with other areas to support business goals.
• Foster a positive work environment focused on safety, quality, and operational excellence.
• Understand department processes and functions; implement changes for continuous improvement.
• Maintain effective relationships with internal partners (Sourcing, Buying, Inventory, Transportation, etc.)
• Implement business plans by managing staffing, scheduling, and workloads to achieve facility goals and objectives.
• Address associate and supplier concerns, recommending corrective actions.

Job Responsibilities:

• Team Leadership: Manage, mentor, and develop the teams, including setting performance objectives, conducting regular reviews, and providing training and coaching to develop internal teams.
• Performance Monitoring: Monitor operations performance through key performance indicators (KPIs) by analyzing business reports.
• Safety and Compliance: Enforce all safety guidelines and regulations, ensuring compliance with OSHA and other regulatory standards.
• Customer Satisfaction: Monitor and execute action plans to meet and exceed customer and business needs, minimizing returns.
• Process Improvement: Implement and monitor efficient processes for performance, and productivity.
• Communication: Expresses clearly and effectively when speaking and/or writing to individuals or groups; listens attentively; ensures that information is understood by all parties; shares information in a timely manner using the most appropriate method; presents well-organized information in a group setting.
• Problem Solving: Generates creative approaches to addressing problems and opportunities; identifies and weighs options, makes sound decisions after reviewing all relevant information; anticipates and plans for potential problems; takes calculated risks; recognizes impact of solutions.

Requirements:

• Education: High school diploma; College degree preferred
• Minimum of 5 years of experience in a distribution center or warehouse environment
• Minimum of 2-3 years of management experience
• Project Management
• Process Improvement
• Excellent Problem Solving
• Intermediate Microsoft Suite
• Management Experience
• Improve process using lean concepts and methodologies
• Effective verbal and written communication skills
• Cross-collaboratively work with other departments within the business
• Ability to coach, develop, and lead multiple teams within the Distribution Center

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all age

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind, Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

AI Code of Conduct

At Arhaus, we believe great hiring starts with authentic human connection. Throughout your candidate experience, you will be engaging with real recruiters, hiring managers, and interviewers who are focused on getting to know you, your experiences, skills, perspectives, and potential. We encourage candidates to use AI to support resume refinement, interview preparation, brainstorming, and communication. All application materials, assessments, and interview responses must accurately reflect your own experiences, qualifications, and capabilities. We ask that you participate in phone and virtual interviews without using AI to develop your responses. To protect the integrity of our hiring process and the confidentiality of information shared during interviews, candidates may not record, transcribe, or use AI-powered note-taking tools during interviews. We expect all candidates to participate in the hiring process with honesty and integrity. For take-home assignments or role-specific assessments where AI use is permitted, we request transparency on which specific tools were used and how the tools were used and expect an explanation of your approach, contributions, and decision-making.