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Manager Telecom Fraud Analyst Jobs (NOW HIRING)

Zumiez

Fraud Analyst

Lynnwood, WA · On-site

$18 - $28/hr

Fraud Analyst Department: Digital Reports To: Order Verification Supervisor FLSA Status: Non-Exempt ... Prioritize and manage daily workflow in fraud and payment exception queues to ensure timely ...

OceanFirst Bank

Fraud Analyst Manager

Toms River, NJ · On-site

WHAT YOU WILL DO LIST Oversees, trains, and coaches Fraud Analysts in their use of fraud detection programs and account/transaction monitoring. Manages and conducts account/transaction monitoring ...

Midwest Bank

Fraud Analyst

Norfolk, NE · On-site

Manage and document fraud cases with clear, accurate reporting * Escalate high-risk or complex ... Support fraud trend analysis and reporting efforts * Identify emerging risks, patterns, and system ...

Nymbus, Inc.

Fraud Analyst

The Fraud Analyst is responsible for supporting the Senior Director of Fraud in the overall fraud function, with the ongoing review, management, and referral of potential suspicious or fraudulent ...

Nymbus, Inc.

Fraud Analyst

Jacksonville, FL · Remote

The Fraud Analyst is responsible for supporting the Senior Director of Fraud in the overall fraud function, with the ongoing review, management, and referral of potential suspicious or fraudulent ...

Open Scientific

Fraud Analyst

Holbrook, NY

$12 - $14/hr

Daily review of suspect orders using Chase Paymentech's Safetech fraud management tool. * Analyze suspect orders for indications of fraud. * Approve and decline orders. * Maintain low margin of error ...

First City Credit Union

Fraud Analyst

Altadena, CA · On-site

$32 - $48/hr

The Fraud Analyst will assume, but not be limited to, the following responsibilities: * Review and ... management. * Proposes fraud control enhancements through coordination with fraud solution ...

Wilson Bank & Trust

Fraud Analyst

Lebanon, TN · On-site

Fraud Analyst Location: Lebanon, TN If you're looking for a career where purpose meets opportunity ... This position reports to the Fraud Manager and provides excellent service and support to team ...

First City Credit Union

Fraud Analyst

Altadena, CA · On-site

The Fraud Analyst will assume, but not be limited to, the following responsibilities: * Review and ... management. * Proposes fraud control enhancements through coordination with fraud solution ...

MRISpokane

Payments Fraud Analyst

Riverside, CA

Manage Regulation E claims and dispute investigations * Create and maintain fraud rules, filters ... Fraud Analyst * Fraud Operations Specialist * Electronic Fraud Specialist * Deposit Operations ...

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Manager Telecom Fraud Analyst information

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$14

$38

$68

How much do manager telecom fraud analyst jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for manager telecom fraud analyst in the United States is $38.63, according to ZipRecruiter salary data. Most workers in this role earn between $25.96 and $48.32 per hour, depending on experience, location, and employer.

What is the difference between Manager Telecom Fraud Analyst vs Telecom Fraud Analyst?

AspectManager Telecom Fraud AnalystTelecom Fraud Analyst
CredentialsTypically requires a bachelor’s degree in finance, criminal justice, or related field; certifications like CFE or ACFE are commonUsually requires a bachelor’s degree; certifications like CFE or ACFE are also beneficial
Work EnvironmentSupervises teams, manages fraud prevention strategies, and collaborates with multiple departmentsFocuses on analyzing fraud patterns, investigating cases, and implementing detection techniques
Industry UsageUsed in telecom companies, financial institutions, and fraud prevention firmsCommon in telecom companies, banks, and security agencies

The main difference is that the Manager Telecom Fraud Analyst oversees teams and strategies, while the Telecom Fraud Analyst primarily conducts investigations and analysis. Both roles require similar credentials and are integral to telecom fraud prevention, but the manager position involves leadership responsibilities.

What are some common challenges faced by a Manager Telecom Fraud Analyst, and how can they be addressed?

As a Manager Telecom Fraud Analyst, one common challenge is staying ahead of increasingly sophisticated fraud schemes that evolve with technology and market trends. Managing a team that must balance proactive fraud detection with minimizing false positives requires strong analytical skills and effective communication. Collaboration with IT, customer service, and legal departments is essential to ensure comprehensive fraud prevention strategies. To address these challenges, managers often invest in ongoing training, leverage advanced analytics tools, and foster a culture of information sharing within the team.

What does a Manager Telecom Fraud Analyst do?

A Manager Telecom Fraud Analyst oversees teams responsible for detecting, investigating, and preventing fraudulent activities within telecommunications networks. They develop and implement strategies to identify suspicious patterns, minimize financial losses, and ensure compliance with industry regulations. Additionally, they collaborate with other departments, provide training, and report findings to senior management to strengthen overall fraud prevention efforts.

What are the key skills and qualifications needed to thrive as a Manager Telecom Fraud Analyst, and why are they important?

To thrive as a Manager Telecom Fraud Analyst, you need expertise in fraud detection, analytics, and a strong understanding of telecommunications systems, usually backed by a degree in information technology, computer science, or a related field. Familiarity with anti-fraud platforms, big data tools, and industry certifications like Certified Fraud Examiner (CFE) are commonly required. Outstanding leadership, critical thinking, and communication skills help drive team performance and collaborate across departments. These abilities are vital for effectively identifying and mitigating fraud risks while ensuring compliance and protecting company assets.
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Manager Telecom Fraud Analyst jobs near you
Infographic showing various Manager Telecom Fraud Analyst job openings in the United States as of May 2026, with employment types broken down into 11% As Needed, 73% Full Time, 14% Part Time, 1% Contract, and 1% Summer. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $80,350 per year, or $38.6 per hour.
Fraud Analyst

Fraud Analyst

Zumiez

Lynnwood, WA • On-site

$18 - $28/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 8 days ago

Zumiez rating

5.0

Company rating: 5.0 out of 10

Based on 169 frontline employees who took The Breakroom Quiz

85th of 102 rated fashion retailers

Job description

Position Title: Fraud Analyst
Department: Digital
Reports To: Order Verification Supervisor
FLSA Status: Non-Exempt
Location: In Office, Zumiez Home Office - Lynnwood, WA
Wage Range: $18.00 - $28.00 Hourly
Effective Date: 04/25/2025
Benefits: Medical, dental, vision, stock purchase program, 401k, product discount.
Position Summary
The Digital Fraud Analyst is a frontline role focused on actively managing fraud prevention queues and ensuring the secure processing of online transactions. This position is responsible for executing real-time fraud screening, verifying customer details, and resolving payment exceptions within the e-commerce pipeline. Working in close coordination with the Order Verification, Customer Care and Accounting teams, this role ensures seamless queue management and operational flow while minimizing financial risk and loss.
Key Responsibilities
  • Operate and maintain fraud detection queues, reviewing flagged orders in real-time to determine risk level and release, hold, or cancel as appropriate
  • Take immediate action on suspicious transactions, following up with customers via phone or email to verify identity and ensure account safety
  • Prioritize and manage daily workflow in fraud and payment exception queues to ensure timely resolution within SLA
  • Identify recurring fraud patterns or gaps in fraud filters and escalate recommendations for updates to fraud screening rules
  • Support smooth operations by maintaining queue hygiene, documenting case outcomes, and ensuring accurate categorization of fraud cases
  • Serve as a point of escalation for the customer service team regarding questionable orders or unusual customer activity
  • Coordinate with financial institutions and law enforcement to gather or report information related to fraudulent transactions
  • Process customer refunds, chargebacks, and exception funds in accordance with established procedures
  • Participate in cross-functional stand-ups or huddles to align on daily fraud trends, queue volumes, and customer impact
  • Perform other related duties as required to support efficient fraud operations

Required Qualifications
  • 2+ years of hands-on experience in order operations, queue management, customer service-related contact or transaction screening
  • Familiarity with fraud detection platforms (e.g., CyberSource Decision Manager preferred) and case queue systems
  • Strong ability to analyze patterns and make quick, informed decisions with limited information
  • Exceptional organizational and prioritization skills in a high-volume, fast-paced environment
  • Comfortable working with ambiguity and shifting fraud tactics in real-time
  • Proactive and communicative team player with a calm, professional presence when interacting with customers or internal teams
  • Strong attention to detail with the ability to execute repeatable tasks efficiently and accurately

Physical Demands & Work Environment
  • Frequent use of phone, email, and online communication tools
  • Typically works in a shared office or open-floor environment, often in close proximity to teammates
  • Position requires flexibility to work weekends and holidays as part of a rotating schedule, based on business needs
  • Prolonged periods of desk work and computer use

This job description outlines the core responsibilities of the position and may evolve as business needs change. All tasks are considered essential unless otherwise noted. Reasonable accommodations may be provided for individuals with disabilities. The company retains the right to revise this description at any time.
Position Title: Fraud Analyst
Department: Digital
Reports To: Order Verification Supervisor
FLSA Status: Non-Exempt
Location: In Office, Zumiez Home Office - Lynnwood, WA
Wage Range: $18.00 - $28.00 Hourly
Effective Date: 04/25/2025
Benefits: Medical, dental, vision, stock purchase program, 401k, product discount.
Position Summary
The Digital Fraud Analyst is a frontline role focused on actively managing fraud prevention queues and ensuring the secure processing of online transactions. This position is responsible for executing real-time fraud screening, verifying customer details, and resolving payment exceptions within the e-commerce pipeline. Working in close coordination with the Order Verification, Customer Care and Accounting teams, this role ensures seamless queue management and operational flow while minimizing financial risk and loss.
Key Responsibilities
  • Operate and maintain fraud detection queues, reviewing flagged orders in real-time to determine risk level and release, hold, or cancel as appropriate
  • Take immediate action on suspicious transactions, following up with customers via phone or email to verify identity and ensure account safety
  • Prioritize and manage daily workflow in fraud and payment exception queues to ensure timely resolution within SLA
  • Identify recurring fraud patterns or gaps in fraud filters and escalate recommendations for updates to fraud screening rules
  • Support smooth operations by maintaining queue hygiene, documenting case outcomes, and ensuring accurate categorization of fraud cases
  • Serve as a point of escalation for the customer service team regarding questionable orders or unusual customer activity
  • Coordinate with financial institutions and law enforcement to gather or report information related to fraudulent transactions
  • Process customer refunds, chargebacks, and exception funds in accordance with established procedures
  • Participate in cross-functional stand-ups or huddles to align on daily fraud trends, queue volumes, and customer impact
  • Perform other related duties as required to support efficient fraud operations

Required Qualifications
  • 2+ years of hands-on experience in order operations, queue management, customer service-related contact or transaction screening
  • Familiarity with fraud detection platforms (e.g., CyberSource Decision Manager preferred) and case queue systems
  • Strong ability to analyze patterns and make quick, informed decisions with limited information
  • Exceptional organizational and prioritization skills in a high-volume, fast-paced environment
  • Comfortable working with ambiguity and shifting fraud tactics in real-time
  • Proactive and communicative team player with a calm, professional presence when interacting with customers or internal teams
  • Strong attention to detail with the ability to execute repeatable tasks efficiently and accurately

Physical Demands & Work Environment
  • Frequent use of phone, email, and online communication tools
  • Typically works in a shared office or open-floor environment, often in close proximity to teammates
  • Position requires flexibility to work weekends and holidays as part of a rotating schedule, based on business needs
  • Prolonged periods of desk work and computer use

This job description outlines the core responsibilities of the position and may evolve as business needs change. All tasks are considered essential unless otherwise noted. Reasonable accommodations may be provided for individuals with disabilities. The company retains the right to revise this description at any time.

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About Zumiez

Sourced by ZipRecruiter

Zumiez, headquartered in Lynnwood, WA, US, operates within the retail industry, specifically focusing on skateboarding, snowboarding, and motocross equipment, apparel, and accessories. Founded in 1978 by Thomas Campion and Gary Haakenson, the company initially catered solely to the local surf and skate crowd but eventually expanded its reach both nationally and globally. Today, Zumiez has more than 600 stores worldwide. The company prides itself on providing localized merchandise that resonates with local youth culture, underscoring its commitment to fostering a sense of community and connectedness. The core mission of Zumiez is to offer consumers the best selection of products relevant to their lifestyles and interests in an exciting and fast-paced environment.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Lynnwood, WA, US

Year founded

1978

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