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Manager Technology Operations Jobs in Baton Rouge, LA

State of Louisiana

IT Supervisor

Baton Rouge, LA · On-site

$5.4K - $9.8K/mo

Reporting within IT management, the IT Technical Support Supervisor oversees the network, server ... operation of LASERS' hybrid cloud environment, spanning on-premises server and storage ...

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Manager Technology Operations information

See Baton Rouge, LA salary details

$29.8K

$60.9K

$113.8K

How much do manager technology operations jobs pay per year?

As of Aug 12, 2026, the average yearly pay for manager technology operations in Baton Rouge, LA is $60,933.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $74,400.00 per year, depending on experience, location, and employer.

How much do manager technology operations make in the US?

The average salary for a Manager of Technology Operations in the US is approximately $120,000 to $150,000 per year, depending on experience, location, and industry. These roles often require strong leadership skills, technical expertise, and knowledge of IT infrastructure and systems management.

What are some common challenges a manager technology operations might face when overseeing a diverse technical team?

A Manager Technology Operations often encounters challenges such as balancing competing priorities between maintenance and innovation, ensuring clear communication across multidisciplinary teams, and managing unexpected outages or incidents. Coordinating between IT, development, and business units requires strong organizational skills and the ability to mediate differing perspectives. Additionally, managers must stay up-to-date with evolving technologies and compliance requirements, all while fostering a collaborative and resilient team culture.

What is the difference between Manager Technology Operations vs Network Operations Manager?

AspectManager Technology OperationsNetwork Operations Manager
Primary FocusOverseeing overall IT service delivery, infrastructure, and technology processesManaging network infrastructure, security, and network performance
CertificationsITIL, PMP, CompTIA, Cisco certificationsCisco CCNA, CCNP, CompTIA Network+
Work EnvironmentIT departments, cross-functional teams, enterprise environmentsNetwork operations centers, data centers, enterprise networks
Common UsageBroader IT management roles involving multiple technology domainsSpecialized network management roles focusing on network infrastructure

The Manager Technology Operations role covers a broad range of IT services and infrastructure management, while the Network Operations Manager specializes in network-specific functions. Both roles require similar certifications and work environments but differ in scope and focus.

What is a manager technology operations?

A Manager Technology Operations is responsible for overseeing the daily operations of an organization's IT infrastructure, systems, and support teams. They ensure technology services run smoothly, manage technical staff, and coordinate with other departments to align IT operations with business goals. Their duties often include monitoring system performance, implementing best practices, and managing budgets or vendor relationships. This role is key to maintaining reliable technology environments that support organizational productivity.

Is a manager technology operations a high paying job?

A Manager of Technology Operations typically earns a high salary compared to many other roles in the tech industry, with compensation often reflecting experience, certifications, and the size of the organization. These roles usually include responsibilities such as overseeing IT infrastructure, managing teams, and ensuring operational efficiency, which contribute to their higher pay scale.

What are the key skills and qualifications needed to thrive as a manager technology operations, and why are they important?

To thrive as a Manager Technology Operations, you need a strong background in IT infrastructure management, project coordination, and a relevant degree such as computer science or information technology. Familiarity with systems like ITIL frameworks, network monitoring tools, and certifications such as PMP or ITIL are typically valued. Leadership, problem-solving, and effective communication are crucial soft skills for successfully guiding teams and collaborating across departments. These capabilities ensure efficient operations, minimize downtime, and drive continuous improvement in technology environments.
What cities near Baton Rouge, LA are hiring for Manager Technology Operations jobs? Cities near Baton Rouge, LA with the most Manager Technology Operations job openings:
Manager Technology Operations jobs near you

Service Desk Lead

ASM Research, An Accenture Federal Services Company

Baton Rouge, LA • On-site

Other

Re-posted 20 days ago

Job description

The Service Desk Lead provides supervisory and operational leadership for the company’s service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining focus on customer satisfaction and operational excellence.

Key Responsibilities

  • Provide operational leadership and supervision of service desk operations

  • Manage service desk shift operations and team coordination

  • Serve as primary escalation point for service desk issues

  • Monitor and ensure adherence to SLAs and quality standards

  • Provide technical guidance and troubleshooting support

  • Conduct service desk quality assurance reviews

  • Train and mentor service desk personnel

  • Generate shift reports and performance metrics

Required Qualifications

  • Bachelor's degree in IT, Business Administration, or related field

  • 6+ years of experience in service desk operations

  • Minimum 2 years of supervisory or lead experience

  • Strong understanding of ITIL principles and processes

  • Proficiency with service desk and ITSM platforms

  • Excellent problem-solving and technical troubleshooting skills

  • Strong leadership and communication abilities

  • Ability to manage multiple priorities in fast-paced environment

Job Specific Skills

  • Service Desk Operations Leadership

  • ITIL & IT Service Management Processes

  • Technical Troubleshooting & Escalation Management

  • Team Supervision & Mentoring

  • Shift Operations & Quality Control

Preferred Skills

  • ITIL Foundation certification

  • ServiceNow platform expertise

  • Federal IT operations experience

  • Multi-site service desk coordination

  • Performance metrics and reporting

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$84,900 - 154,500

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

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