Manager Technology Operations Jobs in Baton Rouge, LA

About this Job The Division of Administration/Office of Technology Services has a vacancy. This position is located in the Operations section. Req.

225203 The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering skilled and professional staff. The incumbent in this position is responsible for performing advanced Information Technology (IT) technical functions in the areas of IT planning, contract management, payment analysis, budget analysis, cost allocation, revenue analysis, and supply chain work.

The functions include auditing of vendor billings and obtaining approvals, according to the Louisiana State Laws, Rules and Regulations and Guidelines for state agencies. This position requires knowledge of the existing OTS IT operating environment. The person in this position performs high level diverse duties and works independently with broad direction from the Division of Administration (DOA) and Office of Technology Services (OTS).

The person in this position advises and provides consulting to various OTS management levels and other agency personnel, as necessary, in the following Information Technology areas: as a technical resource, quality assurance, planning, billing processes and procurement of IT needs. The person in this position works closely with the IT Manager related to budget, purchasing, and contracts for the fulfillment of IT needs and requirements. The Division of Administration is the state government's management arm and the hub of its financial operations.

Division offices perform a wide variety of activities including the following: Overseeing the state's capital construction program Working to provide state and federal grants for community development Development of the state budget Providing technology services Giving agencies guidance in the state purchasing and contracting process as they seek goods and services Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes Minimum Qualifications Five years of experience in information technology or administrative services; OR Six years of full-time work experience in any field plus three years of experience in information technology or administrative services; OR An associate's degree in information technology or accounting plus three years of experience in information technology or administrative services; OR A bachelor's degree plus three years of experience in information technology or administrative services; OR A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus two years of experience in information technology or administrative services; OR A master's degree plus two years of experience in information technology or administrative services. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles. Job Specification The official job specifications for this role, as defined by the State Civil Service, can be found here. Job Duties and Other Information Job Duties: Provides Tier I technical support for the OTS Invoice Portal by responding to portal help requests, invoice inquiries, user questions, and call center support calls related to system access, invoice submission, functionality, and workflow processing.

Performs technical troubleshooting of portal, invoice processing, and user access issues; analyzes reported system errors; and resolves or escalates incidents in accordance with established security and internal control standards. Maintains and tracks user access documentation and approval records to support portal access governance and compliance with IT security requirements. Performs advanced financial and transactional support functions within the LaGov ECC and SRM modules, including the review, analysis, reconciliation, and processing of highly complex IT vendor invoices related to hardware, software licensing, maintenance agreements, subscription services, and professional services.

Reviews and reconciles vendor invoices and supporting documentation against purchase orders, contract terms, pricing structures, and cost allocation requirements to ensure accuracy and compliance prior to submission to DOA/OFSS for payment processing. Serves as the primary technical liaison between internal IT operations staff, state agencies, DOA/OFSS financial personnel, and external technology vendors to support resolution of highly complex billing and purchase order discrepancies. Interprets and applies Louisiana Procurement Laws, Rules and Regulations, IT Procurement Guidelines, and DOA procurement policies to support statutory and regulatory compliance throughout invoice validation and payment processes.

Conducts expenditure and revenue reconciliations prior to fiscal month-end close and prepares or coordinates journal entries to correct identified discrepancies within the LaGov ECC system. Leads enterprise-level financial analytics and reporting for statewide IT expenditures, developing advanced forecasts and automated dashboards using the OTS Invoice Portal and ERP. Provides executive-level financial briefings to the State CIO and Deputy CIO, including variance analysis, trend forecasting, and funding risk assessments.

Performs advanced contract lifecycle and financial oversight for all hardware, software, licensing, maintenance, and service agreements. Conducts systematic reviews of active contracts, encumbrances, and payment activity to proactively identify upcoming expirations, funding deficiencies, unusual cost variances, and compliance risks. Performs additional duties assigned by the State CIO or their designee.

Position-Specific Details: Appointment Type: This vacancy will be filled by new hire or by promotion of a current permanent status classified employee. Career Progressions: This vacancy participates in a career progression group and may be filled from this recruitment as an OTS Statewide Operations Analyst 1, 2, or 3. Louisiana is a "State as a Model Employer" for People with Disabilities.

How To Apply: No Civil Service test score is required in order to be considered for this vacancy. Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Prior to a new hire, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions, including promotions, demotions, details, reassignments, and transfers.

Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-Verify system. * Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education)

For further information about this vacancy, contact: Danielle Martin HR Analyst Division of Administration/Office of Human Resources email: Danielle.Martin@la.gov.