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Manager Systems Support Engineer Jobs in Miami, FL

Cyclops

Technical Support Engineer (Remote)

Miami, FL · Remote

Stay aware of system health through dashboards, logs, and alerting; confirm whether something needs ... Organized and self-directed: able to manage multiple open requests without losing track of what is ...

Cyclops Inc

Technical Support Engineer (Remote)

Miami, FL · On-site +1

Stay aware of system health through dashboards, logs, and alerting; confirm whether something needs ... Organized and self-directed: able to manage multiple open requests without losing track of what is ...

Ryder

Application Support Engineer I

Miami, FL

$60K/yr

You'll gain hands-on experience supporting enterprise systems while building exposure to cutting-edge areas such as cloud platforms, cybersecurity, data engineering, and artificial intelligence.

Prescient Edge

Help Desk Support Engineer

Doral, FL · On-site

Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system ... Personnel must be proficient in troubleshooting software issues, managing user access, and ...

Symmetry I.T.

IT Support Engineer

Miami Beach, FL

... systems, and user accounts while ensuring a high level of service to staff, management, and vendors ... Support and maintain Windows Server 2016/2019 environments. * Assist with VMware virtualization ...

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All JobsSystems Support Engineer JobsManager Systems Support Engineer JobsManager Systems Support Engineer Jobs in Miami, FL

Manager Systems Support Engineer information

See Miami, FL salary details

$18

$41

$72

How much do manager systems support engineer jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for manager systems support engineer in Miami, FL is $41.02, according to ZipRecruiter salary data. Most workers in this role earn between $30.34 and $46.44 per hour, depending on experience, location, and employer.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are popular job titles related to Manager Systems Support Engineer jobs in Miami, FL? For Manager Systems Support Engineer jobs in Miami, FL, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Miami, FL look for? The top searched job categories for Manager Systems Support Engineer jobs in Miami, FL are:
What cities near Miami, FL are hiring for Manager Systems Support Engineer jobs? Cities near Miami, FL with the most Manager Systems Support Engineer job openings:
Manager Systems Support Engineer jobs near you

Tech Support Engineer

Millennium Management LLC

Miami, FL • On-site

Full-time

Re-posted 8 days ago

Millennium Management rating

7.7

Company rating: 7.7 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Tech Support Engineer
About Millennium
Millennium is a global, diversified alternative investment firm, founded in 1989. Defined by evolution, innovation and focus, Millennium's mission is to deliver results for our investors.
Our people are empowered with both independence and support: the autonomy to pursue ideas with conviction and the backing of a global network committed to collaboration, disciplined risk management and continuous learning. With opportunities to deepen expertise and accelerate development, talent at Millennium is equipped to adapt, evolve and build lasting impact over time. Discover how transformative growth accelerates impact.
Meet the Team
Core to the health and growth of our business, Millennium's Information Technology organization supports the firm's active, multi-manager business model with flexible, scalable technology and advanced proprietary systems. Within IT, the End User Services team delivers high-quality support across the employee technology environment, helping maintain reliable day-to-day operations, strong service coverage and a seamless end-user experience across the office and broader organization.
What You'll Do
  • Deliver high-quality technical support to employees via phone, email and in person, ensuring reliable helpdesk and phone coverage
  • Manage daily helpdesk operations in ServiceNow, including incident and problem workflows, ticket oversight and timely resolution
  • Build, deploy and support desktop workspace kits, including workstations, thin clients, monitors, phones, mobile devices and peripherals
  • Execute moves, adds and changes across end-user hardware and office technology setups as needed
  • Create and maintain technical documentation and contribute to knowledge sharing across the team
  • Identify service gaps and process inefficiencies, and drive automation and continuous improvement initiatives that enhance the end-user experience
  • Triage and escalate high-priority issues appropriately, using strong judgment in a fast-paced support environment
  • Contribute to and lead local, regional and global IT projects while supporting the broader Technical Support and End User Services team

What You Bring
  • Bachelor's degree in Computer Science or a related field
  • 5+ years of enterprise-level technical support experience, ideally within financial services and including trade-floor support
  • Strong analytical and problem-solving skills, with experience using PowerShell, Python or other scripting languages
  • Familiarity with AI prompting and AI agents for automation or decision support; experience with Claude Code and Copilot is a plus
  • Deep knowledge of Microsoft Windows, Windows infrastructure, DNS, DHCP, TCP/IP, Microsoft Office, Bloomberg, Citrix, modern authentication and printing technologies
  • Solid understanding of PC hardware, mobile technologies including Microsoft Intune, Android and iOS, and collaboration tools such as Webex, Zoom and Teams
  • Excellent written and verbal communication skills, with a methodical approach to troubleshooting and a strong focus on service quality
  • A proactive, team-oriented mindset with strong time management skills, adaptability under pressure, and willingness to provide night, weekend, on-call and light travel coverage

What Millennium Management employees say

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Hours and flexibility

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