Foster City, CA · On-site
$80/hr
Role - Senior Salesforce Support Analyst-1 Mode - CTH Location Onsite to Fosters City, CA Rate $80 ... developers during each sprint of software development cycle until code freeze. Manage Azure ...
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Foster City, CA · On-site
$80/hr
Role - Senior Salesforce Support Analyst-1 Mode - CTH Location Onsite to Fosters City, CA Rate $80 ... developers during each sprint of software development cycle until code freeze. Manage Azure ...
Mountain View, CA · On-site
$65.50 - $86.75/hr
... support to explain issues, manage the issues from creation to resolution In depth knowledge of REST/SOAP APIs and building integration with Salesforce Experience in .Net and Microsoft BizTalk ...
Mountain View, CA · On-site
$65.50 - $86.75/hr
... support to explain issues, manage the issues from creation to resolution In depth knowledge of REST/SOAP APIs and building integration with Salesforce Experience in .Net and Microsoft BizTalk ...
Mountain View, CA · On-site
$65.50 - $86.75/hr
... Salesforce support to explain issues, manage the issues from creation to resolution • In depth ... developer certification preferred Additional Information All your information will be kept ...
Mountain View, CA · On-site
$65.50 - $86.75/hr
... Salesforce support to explain issues, manage the issues from creation to resolution • In depth ... developer certification preferred Additional Information All your information will be kept ...
San Mateo, CA · On-site
$78.50 - $97.50/hr
This role supports the Digital Platform team and collaborates across functions including Product ... Champion engineering maturity through automated testing, static code analysis, and performance ...
San Mateo, CA · On-site
$78.50 - $97.50/hr
This role supports the Digital Platform team and collaborates across functions including Product ... Champion engineering maturity through automated testing, static code analysis, and performance ...
Foster City, CA · On-site
$80.50 - $99.75/hr
This role supports the Digital Platform team and collaborates across functions including Product ... Champion engineering maturity through automated testing, static code analysis, and performance ...
Foster City, CA · On-site
$80.50 - $99.75/hr
This role supports the Digital Platform team and collaborates across functions including Product ... Champion engineering maturity through automated testing, static code analysis, and performance ...
Santa Monica, CA · On-site
$77.75 - $96.25/hr
This role supports the Digital Platform team and collaborates across functions including Product ... Champion engineering maturity through automated testing, static code analysis, and performance ...
Santa Monica, CA · On-site
$77.75 - $96.25/hr
This role supports the Digital Platform team and collaborates across functions including Product ... Champion engineering maturity through automated testing, static code analysis, and performance ...
San Mateo, CA · On-site
$78.50 - $97.50/hr
This role supports the Digital Platform team and collaborates across functions including Product ... Champion engineering maturity through automated testing, static code analysis, and performance ...
San Mateo, CA · On-site
$78.50 - $97.50/hr
This role supports the Digital Platform team and collaborates across functions including Product ... Champion engineering maturity through automated testing, static code analysis, and performance ...
Foster City, CA · On-site
$80.50 - $99.75/hr
This role supports the Digital Platform team and collaborates across functions including Product ... Champion engineering maturity through automated testing, static code analysis, and performance ...
Foster City, CA · On-site
$80.50 - $99.75/hr
This role supports the Digital Platform team and collaborates across functions including Product ... Champion engineering maturity through automated testing, static code analysis, and performance ...
Foster City, CA · On-site
$80.50 - $99.75/hr
This role supports the Digital Platform team and collaborates across functions including Product ... Champion engineering maturity through automated testing, static code analysis, and performance ...
Foster City, CA · On-site
$80.50 - $99.75/hr
This role supports the Digital Platform team and collaborates across functions including Product ... Champion engineering maturity through automated testing, static code analysis, and performance ...
Pleasanton, CA · On-site
$139.70K - $170.80K/yr
Functional architects / Flow specialists, CPQ specialists, Admins and developers. * Create space ... Salesforce supports complex business processes without constant firefighting. * Specialists can ...
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Pleasanton, CA · On-site
$139.70K - $170.80K/yr
Functional architects / Flow specialists, CPQ specialists, Admins and developers. * Create space ... Salesforce supports complex business processes without constant firefighting. * Specialists can ...
Pleasanton, CA · On-site
$137.50K - $167.50K/yr
Functional architects / Flow specialists, CPQ specialists, Admins and developers. * Create space ... Salesforce supports complex business processes without constant firefighting. * Specialists can ...
Pleasanton, CA · On-site
$137.50K - $167.50K/yr
Functional architects / Flow specialists, CPQ specialists, Admins and developers. * Create space ... Salesforce supports complex business processes without constant firefighting. * Specialists can ...
$151.20K - $195.70K/yr
Altera is seeking a Technical Program Manager (TPM) to lead strategic initiatives across Salesforce ... Experience supporting GTM strategy or revenue operations * Exposure to AI/ML or data engineering ...
$151.20K - $195.70K/yr
Altera is seeking a Technical Program Manager (TPM) to lead strategic initiatives across Salesforce ... Experience supporting GTM strategy or revenue operations * Exposure to AI/ML or data engineering ...
San Jose, CA · On-site
$151.20K - $195.70K/yr
Altera is seeking a Technical Program Manager (TPM) to lead strategic initiatives across Salesforce ... Experience supporting GTM strategy or revenue operations * Exposure to AI/ML or data engineering ...
Quick apply
San Jose, CA · On-site
$151.20K - $195.70K/yr
Altera is seeking a Technical Program Manager (TPM) to lead strategic initiatives across Salesforce ... Experience supporting GTM strategy or revenue operations * Exposure to AI/ML or data engineering ...
San Jose, CA · On-site
$151.20K - $195.70K/yr
Altera is seeking a Technical Program Manager (TPM) to lead strategic initiatives across Salesforce ... Experience supporting GTM strategy or revenue operations * Exposure to AI/ML or data engineering ...
San Jose, CA · On-site
$151.20K - $195.70K/yr
Altera is seeking a Technical Program Manager (TPM) to lead strategic initiatives across Salesforce ... Experience supporting GTM strategy or revenue operations * Exposure to AI/ML or data engineering ...
$64.75 - $85.75/hr
Salesforce Consultant / Salesforce Developer / Salesforce Business Analyst Duration: 9+ Months ... Provide level 2 global production support through Sales Force Case Management Portal. Contributing ...
$64.75 - $85.75/hr
Salesforce Consultant / Salesforce Developer / Salesforce Business Analyst Duration: 9+ Months ... Provide level 2 global production support through Sales Force Case Management Portal. Contributing ...
Costa Mesa, CA · On-site
$145.90K - $194.60K/yr
Salesforce Application Manager Salesforce Application Manager (Service Cloud, FSL, ERS Platform ... Lead Agile teams (developers, DevOps, DBAs) to deliver scalable Salesforce solutions supporting ERS.
Costa Mesa, CA · On-site
$145.90K - $194.60K/yr
Salesforce Application Manager Salesforce Application Manager (Service Cloud, FSL, ERS Platform ... Lead Agile teams (developers, DevOps, DBAs) to deliver scalable Salesforce solutions supporting ERS.
San Francisco, CA · On-site
$150.10K - $227K/yr
Salesforce Ventures helps enterprising founders build companies that reinvent the way the world ... The Portfolio Development Sr Manager will play a pivotal role in supporting and enhancing the ...
San Francisco, CA · On-site
$150.10K - $227K/yr
Salesforce Ventures helps enterprising founders build companies that reinvent the way the world ... The Portfolio Development Sr Manager will play a pivotal role in supporting and enhancing the ...
Costa Mesa, CA · On-site
$145.90K - $194.60K/yr
Salesforce Application Manager Salesforce Application Manager (Service Cloud, FSL, ERS Platform ... Lead Agile teams (developers, DevOps, DBAs) to deliver scalable Salesforce solutions supporting ERS.
New
Costa Mesa, CA · On-site
$145.90K - $194.60K/yr
Salesforce Application Manager Salesforce Application Manager (Service Cloud, FSL, ERS Platform ... Lead Agile teams (developers, DevOps, DBAs) to deliver scalable Salesforce solutions supporting ERS.
New
$145.90K - $194.60K/yr
Salesforce Application Manager Salesforce Application Manager (Service Cloud, FSL, ERS Platform ... Lead Agile teams (developers, DevOps, DBAs) to deliver scalable Salesforce solutions supporting ERS.
$145.90K - $194.60K/yr
Salesforce Application Manager Salesforce Application Manager (Service Cloud, FSL, ERS Platform ... Lead Agile teams (developers, DevOps, DBAs) to deliver scalable Salesforce solutions supporting ERS.
San Francisco, CA · On-site
$147.90K - $180.80K/yr
Salesforce Ventures helps enterprising founders build companies that reinvent the way the world ... The Portfolio Development Sr Manager will play a pivotal role in supporting and enhancing the ...
San Francisco, CA · On-site
$147.90K - $180.80K/yr
Salesforce Ventures helps enterprising founders build companies that reinvent the way the world ... The Portfolio Development Sr Manager will play a pivotal role in supporting and enhancing the ...
| Aspect | Manager Salesforce Support Engineer | Salesforce Support Engineer |
|---|---|---|
| Certifications | Salesforce Certified Administrator, Advanced Support certifications | Salesforce Certified Administrator, Support certifications |
| Work Environment | Leads support teams, manages escalations, strategic planning | Provides technical support, resolves user issues, maintains Salesforce instances |
| Responsibilities | Team management, process improvement, client communication | Issue troubleshooting, user training, system maintenance |
The main difference is that the Manager Salesforce Support Engineer oversees support teams and strategic initiatives, while the Salesforce Support Engineer focuses on technical issue resolution and user support. The manager role involves leadership and planning, whereas the support engineer role is more hands-on with technical tasks.
Role - Senior Salesforce Support Analyst-1
Mode - CTH
Location Onsite to Fosters City, CA
Rate $80/hr. C2C
Speciality - Clinical Data Science
Educational Qualification*
BE, Comp Science, BCA, BSE computer science
Primary (Must have skills)*
1) 3+ years of experience in people management/team supervision in software development.
2) 5+ years of technical support experiences in Salesforce, SaaS architecture design, CRM workflow configurations, SQL and data integration. Ideally in biotech/pharma/CRO
3) Proficiency with Salesforce data loader, workflow configurations, object permission setup, and MS Office.
4) Prior experiences in design, build, test and deploy application configuration and integration changes using Salesforce's Copado DevOps platform.
5) Excellent documentation skills. Ability to analyze the business requirements and document system changes into design specifications, integration specification, installation procedures, and development summary report.
6) Proven analytical and problem-solving skills
Job Description of Role* (RNR)
(Mandatory - Minimum 500 words)
1) Lead RACT Support and technical team to complete RACT 2.1 release. Complete project deliverables including user and functional requirements, architecture review, design and integration specification, software development summary report, installation procedures and additional technical documents as necessary.
2) Collaborate with technical PM and software developers during each sprint of software development cycle until code freeze. Manage Azure backlogs to build new functions per acceptance criteria, provide technical guidance and feedback to address data and functional issues during testing and UAT cycles.
3) Lead post-release hyper care by monitoring integration error logs. Accountable for emergency change, deviations and CAPA, collaborate with Development, IT, and Boomi teams to identify root case, perform impact assessment, and apply the code fix.
4) POC of RACT L2-L3 Support. Conduct post-release system demo and user training to the cross-function team. Review and revise WRK and GXPMAN per RACT 2.1 release timeline.
5) Deliver operational excellence by applying Salesforce platform best practices to day-to day customer support. Acts as SME for existing workflow, reports, and eTMF/RACT integration and serves as an advocate for for innovation and continues process improvement
6) Attend weekly RACT CCT meetings as sytem SME to address business needs, provide progress updates. Take onwership of deviation and CAPA and work with QA, BPO, and Valiadtion to resolve critical system or data issues in a timely manner.
Expierence Range
10 years
Secondary Skills (Good To have)*
Salesforce Admin Certificate
Prior experience in ServiceNow/SPARC, Azure, and IDM.
Knowledge of GxP and Computer System Validation process.
Soft skills/other skills (If any)
Adaptability: Ability to quickly adjust to new technologies, workflows, and environments.
Communication: Excellent communication skills, both verbal and written.
Sourced by ZipRecruiter
Software development
51 - 200 Employees
Irving, TX, US
2015
