Job Summary : Tranzeal Incorporated is seeking a Salesforce Support Engineer to provide advanced technical support for Salesforce CPQ, Sales and Service Cloud issues. The role involves ...
Job Summary : Tranzeal Incorporated is seeking a Salesforce Support Engineer to provide advanced technical support for Salesforce CPQ, Sales and Service Cloud issues. The role involves ...
salesforce developer
Mountain View, CA · On-site
$65.50 - $86.75/hr
... developers in the team, architects, business analysts, and project managers Propose creative and ... Salesforce support to explain issues, manage the issues from creation to resolution In depth ...
salesforce developer
Mountain View, CA · On-site
$65.50 - $86.75/hr
... developers in the team, architects, business analysts, and project managers Propose creative and ... Salesforce support to explain issues, manage the issues from creation to resolution In depth ...
salesforce developer
Mountain View, CA · On-site
$65.50 - $86.75/hr
... Salesforce support to explain issues, manage the issues from creation to resolution • In depth ... developer certification preferred Additional Information All your information will be kept ...
salesforce developer
Mountain View, CA · On-site
$65.50 - $86.75/hr
... Salesforce support to explain issues, manage the issues from creation to resolution • In depth ... developer certification preferred Additional Information All your information will be kept ...
Salesforce Technical Lead
Sunnyvale, CA · On-site
$81 - $100.25/hr
We're a team of engineers, clinicians, and innovators united by one purpose: to make surgery ... Collaborate with Salesforce Support and third-party vendors when deeper platform investigation is ...
Salesforce Technical Lead
Sunnyvale, CA · On-site
$81 - $100.25/hr
We're a team of engineers, clinicians, and innovators united by one purpose: to make surgery ... Collaborate with Salesforce Support and third-party vendors when deeper platform investigation is ...
Salesforce Technical Lead
Sunnyvale, CA · On-site
$81 - $100.25/hr
We're a team of engineers, clinicians, and innovators united by one purpose: to make surgery ... Collaborate with Salesforce Support and third-party vendors when deeper platform investigation is ...
Salesforce Technical Lead
Sunnyvale, CA · On-site
$81 - $100.25/hr
We're a team of engineers, clinicians, and innovators united by one purpose: to make surgery ... Collaborate with Salesforce Support and third-party vendors when deeper platform investigation is ...
Salesforce Technical Lead
$81 - $100.25/hr
We're a team of engineers, clinicians, and innovators united by one purpose: to make surgery ... Collaborate with Salesforce Support and third-party vendors when deeper platform investigation is ...
Salesforce Technical Lead
$81 - $100.25/hr
We're a team of engineers, clinicians, and innovators united by one purpose: to make surgery ... Collaborate with Salesforce Support and third-party vendors when deeper platform investigation is ...
San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position: Full Time Description: Looking for a ... Salesforce CRM, Google Apps, Office 365, Okta Collaborate with other regions, global support groups ...
San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position: Full Time Description: Looking for a ... Salesforce CRM, Google Apps, Office 365, Okta Collaborate with other regions, global support groups ...
IT Support Engineer
San Mateo, CA · On-site
$70K/yr
San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position: Full Time Description: Looking for a ... Salesforce CRM, Google Apps, Office 365, Okta • Collaborate with other regions, global support ...
IT Support Engineer
San Mateo, CA · On-site
$70K/yr
San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position: Full Time Description: Looking for a ... Salesforce CRM, Google Apps, Office 365, Okta • Collaborate with other regions, global support ...
Applications Support Engineer
Dublin, CA · Hybrid
$115K/yr
Strong technical skills, including knowledge in C#, .Net, MS-SQL, or Salesforce. * Excellent ... UNAVAILABLEEmployment Type: FULL_TIME
Applications Support Engineer
Dublin, CA · Hybrid
$115K/yr
Strong technical skills, including knowledge in C#, .Net, MS-SQL, or Salesforce. * Excellent ... UNAVAILABLEEmployment Type: FULL_TIME
Technical Support Engineer
San Francisco, CA · On-site
$120K - $150K/yr
The Role We're looking for a Technical Support Engineer to be the technical front line for Corridor ... Salesforce) * Basic scripting or coding ability, and comfort exploring a codebase to isolate an ...
New
Technical Support Engineer
San Francisco, CA · On-site
$120K - $150K/yr
The Role We're looking for a Technical Support Engineer to be the technical front line for Corridor ... Salesforce) * Basic scripting or coding ability, and comfort exploring a codebase to isolate an ...
New
Dedicated Support Engineer
San Francisco, CA · On-site
$92K - $119K/yr
Become a member of our Dedicated Support Engineer team, and work to solve technical challenges as ... Salesforce and Zendesk. The approximate annual base compensation range is $92,500 to $119,500. The ...
Dedicated Support Engineer
San Francisco, CA · On-site
$92K - $119K/yr
Become a member of our Dedicated Support Engineer team, and work to solve technical challenges as ... Salesforce and Zendesk. The approximate annual base compensation range is $92,500 to $119,500. The ...
Network Support Engineer
Santa Clara, CA · On-site
Network Support Engineer Position Overview: As a Network Support Engineer, you will be responsible ... Job Type: Full-time Ability to Commute: * Santa Clara, CA 95054 (Required) Work Location: In person
Network Support Engineer
Santa Clara, CA · On-site
Network Support Engineer Position Overview: As a Network Support Engineer, you will be responsible ... Job Type: Full-time Ability to Commute: * Santa Clara, CA 95054 (Required) Work Location: In person
Salesforce Developer
Los Angeles, CA · Remote
$90K - $150K/yr
Job Title : Salesforce Developer Type of Position: Full time Location: Remote Pay: $90k - $150k ... Supporting, maintaining, and improving existing Salesforce customizations for optimal functionality
Salesforce Developer
Los Angeles, CA · Remote
$90K - $150K/yr
Job Title : Salesforce Developer Type of Position: Full time Location: Remote Pay: $90k - $150k ... Supporting, maintaining, and improving existing Salesforce customizations for optimal functionality
Network Support Engineer
Santa Clara, CA · On-site
Network Support Engineer Position Overview: As a Network Support Engineer, you will be responsible ... Job Type: Full-time Ability to Commute: * Santa Clara, CA 95054 (Required) Work Location: In person
Quick apply
Network Support Engineer
Santa Clara, CA · On-site
Network Support Engineer Position Overview: As a Network Support Engineer, you will be responsible ... Job Type: Full-time Ability to Commute: * Santa Clara, CA 95054 (Required) Work Location: In person
Network Support Engineer
Santa Clara, CA · On-site
Network Support Engineer Position Overview: As a Network Support Engineer, you will be responsible ... Job Type: Full-time Ability to Commute: * Santa Clara, CA 95054 (Required) Work Location: In person
Network Support Engineer
Santa Clara, CA · On-site
Network Support Engineer Position Overview: As a Network Support Engineer, you will be responsible ... Job Type: Full-time Ability to Commute: * Santa Clara, CA 95054 (Required) Work Location: In person
Salesforce Developer
Los Angeles, CA · Remote
$90K - $150K/yr
Job Title : Salesforce Developer Type of Position: Full time Location: Remote Pay: $90k - $150k ... Supporting, maintaining, and improving existing Salesforce customizations for optimal functionality
Salesforce Developer
Los Angeles, CA · Remote
$90K - $150K/yr
Job Title : Salesforce Developer Type of Position: Full time Location: Remote Pay: $90k - $150k ... Supporting, maintaining, and improving existing Salesforce customizations for optimal functionality
Salesforce Developer
Los Angeles, CA · Remote
Job Title : Salesforce Developer Type of Position: Full time Location: Remote Pay: $90k - $150k ... Supporting, maintaining, and improving existing Salesforce customizations for optimal functionality
Quick apply
Salesforce Developer
Los Angeles, CA · Remote
Job Title : Salesforce Developer Type of Position: Full time Location: Remote Pay: $90k - $150k ... Supporting, maintaining, and improving existing Salesforce customizations for optimal functionality
Support Engineer, AI Infrastructure
San Francisco, CA · On-site +1
$126K - $166K/yr
This is a full-time role that can be held from one of our US hubs or remotely in the United States ... Salesforce, or similar systems * Familiarity with agent assist tooling, AI support chatbots ...
Support Engineer, AI Infrastructure
San Francisco, CA · On-site +1
$126K - $166K/yr
This is a full-time role that can be held from one of our US hubs or remotely in the United States ... Salesforce, or similar systems * Familiarity with agent assist tooling, AI support chatbots ...
Lead Salesforce Developer
Orange, CA · On-site +1
$75 - $85/hr
Orange, CA (Hybrid) Schedule: Full-Time, Monday - Friday Work Environment: Hybrid (FULLY REMOTE NOT ... Maintain, enhance, and support existing Salesforce platform customizations and integrations.
Quick apply
Lead Salesforce Developer
Orange, CA · On-site +1
$75 - $85/hr
Orange, CA (Hybrid) Schedule: Full-Time, Monday - Friday Work Environment: Hybrid (FULLY REMOTE NOT ... Maintain, enhance, and support existing Salesforce platform customizations and integrations.
Salesforce Developer
Los Angeles, CA · On-site
$90K - $150K/yr
Job Title : Salesforce Developer Type of Position: Full time Location: Remote Pay: $90k - $150k ... Supporting, maintaining, and improving existing Salesforce customizations for optimal functionality
Salesforce Developer
Los Angeles, CA · On-site
$90K - $150K/yr
Job Title : Salesforce Developer Type of Position: Full time Location: Remote Pay: $90k - $150k ... Supporting, maintaining, and improving existing Salesforce customizations for optimal functionality
Full Time Salesforce Support Engineer information
What does a full time Salesforce support engineer do?
A Full Time Salesforce Support Engineer is responsible for providing technical support and troubleshooting for Salesforce users within an organization. They help resolve issues related to Salesforce applications, ensure system functionality, and often assist with user training and best practices. Additionally, they may collaborate with development and administration teams to implement updates, customize workflows, and enhance the overall Salesforce experience. Their goal is to maintain smooth operation of Salesforce platforms and address any problems users encounter efficiently.
What are some common challenges faced by full time Salesforce support engineers, and how can I prepare for them?
Full Time Salesforce Support Engineers often encounter challenges such as resolving complex user issues, managing multiple support tickets with varying priorities, and keeping up with frequent Salesforce platform updates. To prepare, it's helpful to develop strong problem-solving skills, stay current with Salesforce release notes, and practice clear communication with both technical and non-technical stakeholders. Being proactive about learning and leveraging Salesforce documentation will also help streamline issue resolution and improve customer satisfaction.
What are the key skills and qualifications needed to thrive as a full time Salesforce support engineer, and why are they important?
To thrive as a Full Time Salesforce Support Engineer, you need a strong understanding of Salesforce architecture, troubleshooting, and CRM management, typically demonstrated by a degree in computer science or related field and Salesforce certifications such as Salesforce Administrator or Platform App Builder. Familiarity with tools like Salesforce Service Cloud, Apex, SOQL, and case management systems is essential. Excellent problem-solving abilities, effective communication, and a customer-focused mindset are crucial soft skills for this role. These skills and qualities are important because they ensure timely resolution of technical issues, high customer satisfaction, and smooth operation of Salesforce environments.
What is the difference between Full Time Salesforce Support Engineer vs Salesforce Administrator?
| Aspect | Full Time Salesforce Support Engineer | Salesforce Administrator |
|---|---|---|
| Certifications | Salesforce Certified Support Specialist, Admin certifications beneficial | Salesforce Certified Administrator (ADM 201) required |
| Work Environment | Technical support, troubleshooting, issue resolution | System configuration, user management, process automation |
| Responsibilities | Support users, resolve technical issues, maintain system health | Customize Salesforce, manage users, create reports/dashboards |
While both roles require Salesforce knowledge and certifications, a Full Time Salesforce Support Engineer primarily focuses on technical support and troubleshooting, whereas a Salesforce Administrator handles system configuration and user management. The Support Engineer role is more technical and reactive, while the Administrator role involves proactive system setup and optimization.
What are the most commonly searched types of Salesforce Support Engineer jobs in California?
The most popular types of Salesforce Support Engineer jobs in California are:
What cities in California are hiring for Full Time Salesforce Support Engineer jobs?
Cities in California with the most Full Time Salesforce Support Engineer job openings:
Full-time
Re-posted 8 days ago
Job description
Job Summary:
Tranzeal Incorporated is seeking a Salesforce Support Engineer to provide advanced technical support for Salesforce CPQ, Sales and Service Cloud issues. The role involves troubleshooting escalated problems, conducting user training, and collaborating with cross-functional teams to enhance system functionalities.
Responsibilities:
• Supplier shall provide 6 L2 Support Engineers (1 onshore and 5 offshore). The resources will work on production support tickets in GTM track to manage the tickets inflow.
• Provide advanced support for Salesforce CPQ, Sales and Service Cloud issues, troubleshooting and resolving escalated problems.
• Production support tickets analysis/triaging/resolution and providing RCA (as/when needed)
• Engaging right stakeholders (ticket requester/dev team to troubleshoot production support issues, if needed
• Creating problem management, JIRA tickets for repetitive issues pertaining to code issues/bulk data migration issues etc
• Assist in configuring and maintaining CPQ, Sales and Service Cloud settings, including product rules, pricing, and discounting structures.
• Conduct training sessions for end-users to enhance their understanding of CPQ, Sales and Service Cloud functionalities and best practices.
• Create and update support documentation, knowledge base articles, and process flows. Creating L2 Knowledge Base (KB) articles for repetitive issue for process improvement
• Work with cross-functional teams including sales, product management, and IT to address and resolve CPQ, Sales and Service Cloud-related challenges.
• Maintain agreed SLA's, MTTA and MTTR.
• Required to work in the shift model to provide global and on-call support.
Qualifications:
Required:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong understanding of Salesforce CPQ, Sales and Service Cloud and its integration with other Salesforce products.
• Strong 'Lead to Cash' business process understanding.
• Ability to analyze issues and provide effective solutions promptly.
• Excellent verbal and written communication skills to interact with technical and non-technical users.
• Strong problem-solving skills to address complex CPQ, Sales and Service Cloud scenarios.
• Meticulous attention to detail in configuration and documentation.
• 2-6 Years of experience.
Preferred:
• Salesforce CPQ Specialist, Sales and Service Cloud certification.
Company:
Tranzeal is an industry leading global Business Transformation Service Provider. Founded in , the company is headquartered in San Jose, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Tranzeal Incorporated is seeking a Salesforce Support Engineer to provide advanced technical support for Salesforce CPQ, Sales and Service Cloud issues. The role involves troubleshooting escalated problems, conducting user training, and collaborating with cross-functional teams to enhance system functionalities.
Responsibilities:
• Supplier shall provide 6 L2 Support Engineers (1 onshore and 5 offshore). The resources will work on production support tickets in GTM track to manage the tickets inflow.
• Provide advanced support for Salesforce CPQ, Sales and Service Cloud issues, troubleshooting and resolving escalated problems.
• Production support tickets analysis/triaging/resolution and providing RCA (as/when needed)
• Engaging right stakeholders (ticket requester/dev team to troubleshoot production support issues, if needed
• Creating problem management, JIRA tickets for repetitive issues pertaining to code issues/bulk data migration issues etc
• Assist in configuring and maintaining CPQ, Sales and Service Cloud settings, including product rules, pricing, and discounting structures.
• Conduct training sessions for end-users to enhance their understanding of CPQ, Sales and Service Cloud functionalities and best practices.
• Create and update support documentation, knowledge base articles, and process flows. Creating L2 Knowledge Base (KB) articles for repetitive issue for process improvement
• Work with cross-functional teams including sales, product management, and IT to address and resolve CPQ, Sales and Service Cloud-related challenges.
• Maintain agreed SLA's, MTTA and MTTR.
• Required to work in the shift model to provide global and on-call support.
Qualifications:
Required:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong understanding of Salesforce CPQ, Sales and Service Cloud and its integration with other Salesforce products.
• Strong 'Lead to Cash' business process understanding.
• Ability to analyze issues and provide effective solutions promptly.
• Excellent verbal and written communication skills to interact with technical and non-technical users.
• Strong problem-solving skills to address complex CPQ, Sales and Service Cloud scenarios.
• Meticulous attention to detail in configuration and documentation.
• 2-6 Years of experience.
Preferred:
• Salesforce CPQ Specialist, Sales and Service Cloud certification.
Company:
Tranzeal is an industry leading global Business Transformation Service Provider. Founded in , the company is headquartered in San Jose, USA, with a team of 201-500 employees. The company is currently Growth Stage.
About Tranzeal
Sourced by ZipRecruiter
Tranzeal is an industry leading global Business Transformation Service Provider. We offer specific consulting services as well as pre-packaged, industry specific solutions and services to companies around the world. Since our foundation, Tranzeal has evolved from a small start up company to a mid market player dedicated to providing solutions and services to SMB and large enterprise customers. Our Consulting Services are dedicated to helping our Clients maximize their investments in IT and the overall effectiveness and efficiency of the business. Tranzeal has built its center of competency in Enterprise Resource Planning, Business Intelligence, Supply Chain Management, Customer Resource Management and Information Integration solutions, as well as specific Service orientated offerings such as Test, Quality Assurance and Data Management.
Industry
Business management consulting
Company size
51 - 200 Employees
Headquarters location
San Jose, CA, US