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Manager Remote Msp Jobs in Florida (NOW HIRING)

Shield

Learning & Development Lead

Tampa, FL · On-site +1

$120K - $140K/yr

Shield Technology Partners - Remote Compensation: $120,000 - $140,000 / year Description The ... Familiarity with MSP / IT service delivery models, help-desk operations, or managed-services ...

Fay Servicing

Special Loans Analyst I

Tampa, FL · On-site +1

$18.51 - $24/hr

This role assists in managing special loan accounts, including those in default, modification or ... Knowledge of MSP ARM Workstation controls preferred * Strong verbal and written communication ...

Naval Sea Systems Command

ENGINEER/SCIENTIST

Panama City, FL · On-site +1

$125K - $192K/yr

MSP/PPP applicants must currently hold the required security clearance. * Successful completion of ... Additional qualification information can be found from the following Office of Personnel Management ...

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Manager Remote Msp information

What is a Manager Remote MSP?

A Manager Remote MSP is a professional who oversees the operations of a Managed Service Provider (MSP) team, delivering IT services and support to clients remotely. They coordinate technical staff, manage client relationships, ensure service level agreements (SLAs) are met, and implement best practices for remote IT management. Their responsibilities include team leadership, workflow optimization, incident resolution, and strategic planning to improve client satisfaction and operational efficiency. This role is essential in ensuring seamless and proactive IT support for businesses relying on outsourced technology services.

What are the key skills and qualifications needed to thrive as a Manager Remote MSP?

To thrive as a Manager Remote MSP, you need a solid background in IT service management, leadership experience, and a strong understanding of managed services best practices, often supported by a bachelor's degree in IT or related fields. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and relevant certifications such as ITIL or CompTIA are typically required. Outstanding communication, problem-solving skills, and the ability to lead and motivate remote teams are crucial soft skills for this role. These skills ensure efficient service delivery, high client satisfaction, and effective team coordination in a distributed work environment.

What are some common challenges faced by a manager in a remote MSP environment, and how can they be addressed?

Managers in remote MSP settings often face challenges such as coordinating distributed teams, maintaining clear communication, and ensuring quick response times for client issues. To address these, it’s important to implement robust communication tools, set clear expectations for availability, and use project management platforms to monitor progress. Establishing regular check-ins and fostering a collaborative team culture can also help ensure everyone stays aligned and motivated, despite working remotely.

What is the difference between Manager Remote Msp vs Service Delivery Manager?

AspectManager Remote MspService Delivery Manager
CredentialsIT certifications (e.g., CompTIA, Microsoft)IT or business management certifications
Work EnvironmentRemote, managed service provider settingTypically office-based or hybrid, client-facing
Employer & IndustryManaged Service Providers, IT servicesIT service companies, corporate IT departments
Search & Comparison IntentFocus on remote MSP management rolesFocus on service delivery and client management

The Manager Remote Msp primarily oversees remote IT services within MSPs, focusing on technical team management and service delivery. The Service Delivery Manager emphasizes client satisfaction, service quality, and operational efficiency, often in a more client-facing or hybrid setting. While both roles require IT knowledge, the Manager Remote Msp is more technical and remote-focused, whereas the Service Delivery Manager centers on client relationships and service performance.

What are the most commonly searched types of Remote Msp jobs in Florida?

The most popular types of Remote Msp jobs in Florida are:

What are popular job titles related to Manager Remote Msp jobs in Florida?

For Manager Remote Msp jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Manager Remote Msp jobs in Florida look for?

The top searched job categories for Manager Remote Msp jobs in Florida are:

What cities in Florida are hiring for Manager Remote Msp jobs?

Cities in Florida with the most Manager Remote Msp job openings:

Manager Remote Msp jobs near you

Learning & Development Lead

Shield

Tampa, FL • On-site, Remote

$120K - $140K/yr

Full-time

Posted 29 days ago

Job description

Learning & Development Lead
Department: Human Resources
Employment Type: Full Time
Location: Shield Technology Partners - Remote
Compensation: $120,000 - $140,000 / year
Description
The Learning & Development Lead is the hands-on owner of Shield Technology Partners' learning function across the organization and its portfolio of managed-service companies. Reporting to the Director of People Experience, this role translates L&D vision and strategy into executable programs - owning the full lifecycle from design and development through delivery, administration, and measurement. It is a senior, high-autonomy role for a builder who can run a modern, AI-forward L&D operation end-to-end in a fast-growing, multi-company MSP environment.
Key Responsibilities
Program Strategy & Execution
  • Translate the L&D vision and roadmap set by the Director of People Experience into executable programs, priorities, and timelines.
  • Run the L&D operating system end-to-end - managing initiatives, priorities, and execution from strategy through delivery.

Content Design & Development
  • Own the design and development of digital content, job aids, and knowledge-base resources grounded in adult learning principles (ADDIE, SAM, Bloom's taxonomy).
  • Build training for both technical and non-technical audiences using modern e-learning authoring tools.
  • Source, vet, and deploy existing or third-party content where it fits the need - curating quality off-the-shelf material rather than building everything from scratch.

AI-Enabled Learning & Operations
  • Use AI tools to accelerate content creation, drafting, and instructional design, and to scale personalized, adaptive learning.
  • Apply AI and automation to streamline routine L&D operations - enrollments, reporting, reminders, and knowledge-base upkeep.
  • Champion AI literacy across Shield's learning programs, equipping employees to use AI tools effectively and responsibly in their roles.

Delivery, Facilitation & Communications
  • Facilitate live and virtual training - including manager and employee sessions and platform/tool rollouts - through instructor-led, virtual, hybrid, 1:1, and self-paced formats.
  • Own L&D communications, including program announcements and manager enablement.

LMS, Compliance & Systems Ownership
  • Own LMS administration end-to-end - enrollments, learning paths, content publishing, and reporting - and help close out LMS selection and implementation.
  • Own the rollout and tracking of required and compliance training, maintaining accurate, audit-ready records.
  • Maintain training records and workflows across the L&D toolstack (LMS, Notion, Asana, Microsoft 365).

Onboarding & Enablement
  • Own the new employee onboarding experience, ramping new hires efficiently into their roles.
  • Lead L&D discovery and translate findings into tailored rollout plans as companies join the portfolio.
  • Partner with stakeholders and subject-matter experts to stand up and scale learning in each entity.

Measurement, Stakeholders & Continuous Improvement
  • Own L&D measurement across the value chain; use metrics and learner feedback to continuously improve program quality and impact.
  • Partner with leadership and SMEs to align learning to business needs, and report on program health and outcomes.

Success in this role is measured across the full learning value chain - engagement, effectiveness, and business impact:
Reach & Engagement
  • Training completion rate, including on-time completion for required training
  • Active / unique learners and total learning hours delivered
  • Learner satisfaction (CSAT) and training Net Promoter Score (NPS)

Learning Effectiveness
  • Knowledge gain - pre/post assessment scores and pass rates
  • Certification attainment, including technical certifications
  • On-the-job application and behavior change (manager-validated)

Business Impact
  • New-hire time-to-productivity and onboarding ramp time
  • Skill-gap closure and role readiness
  • Contribution to employee retention and internal mobility
  • Program efficiency - cost per learner and training ROI

Skills, Knowledge & Expertise
  • Bachelor's degree (business, HR, education, or related field preferred), or equivalent experience.
  • 4-6+ years of experience in learning & development, instructional design, or corporate training.
  • Proven ability to own and run an L&D function or major programs end-to-end with a high degree of autonomy.
  • Experience developing both technical and non-technical training.
  • Proficiency administering a Learning Management System (LMS), including implementation and reporting.
  • Strong understanding of e-learning authoring tools.
  • Knowledge of adult learning theory and instructional design models (ADDIE, SAM, Bloom's taxonomy).
  • Strong facilitation and presentation skills across live, virtual, and hybrid environments.
  • Enthusiasm for and hands-on comfort with AI tools (e.g., AI authoring assistants, chat-based and agentic tools) to accelerate L&D work.
  • Fluency with modern collaboration and work-management tools.
  • Strong project-management skills, able to run multiple concurrent programs across a multi-entity environment.
  • A self-directed operator comfortable building in ambiguity and standing up systems from scratch.
  • Outstanding verbal, written, and stakeholder-facing communication skills.
  • Experience applying AI or automation in a learning, content, or operations context (prompt fluency, AI-assisted authoring, workflow automation).
  • Experience selecting and implementing an LMS.
  • Familiarity with SCORM and authoring tools (e.g., Articulate 360 / Rise / Storyline).
  • Experience supporting compliance or regulatory training programs.
  • Familiarity with MSP / IT service delivery models, help-desk operations, or managed-services workflows.
  • Familiarity with MSP tools and workflows (PSA/RMM platforms, e.g., HaloPSA).
  • Experience in a multi-company, holding-company, or franchise/portfolio environment.

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